ENDPOINT ENGINEER - MICROSOFT / EXCELLENT WRITTEN AND VERBAL EN NUEVE DE JULIO-BUENOS AIRES

We are seeking an experienced Endpoint Engineer - Microsoft for a international company.Role Description. This role is a within the Engineering team that delivers the Endpoint Experience service.The Endpoint Experience Service delivers a consistent user experience to all mobile, MAC, Windows and VDIs.This role will have a specific focus on resolving complex support issues and ensuring high quality changes are delivered using internally defined processes.The successful candidate must have prior experience in supporting Windows 10 and 11.Note: Occasional on-call at weekend is requiredResponsibilitiesKey responsibilities for the Candidate include:● Resolving escalated support tickets and managing the queue in ServiceNow● Evaluating the documentation provided by design teams, and ensuring the Operations team delivers the change successfully. This involves QA of solution and change.● Documenting operational processes and creation of KB articlesSkills, Qualifications and Required Experience● At least two years experience in supporting Windows devices in an enterprise environment● Microsoft Intune (essential)● VMWare Workspace ONE (desirable)● Excellent written and verbal communication ability in English● Self-organized - can organize their time without being micromanaged● Proven track record of resolving problems and designing/analyzing technical solutions● Degree (e.g., BA, BSc) or equivalent experience (desirable)● Strong problem-solving and analytical skill