Application management service

We are seeking an experienced Application Support for a international company.This role requires both proven experience with technology and outstanding personal communication and customer service skills. The candidate likes to collaborate in multicultural environments and interact with stakeholders to resolve technical issues. You should be curious and eager to troubleshoot and resolve complex technical issues. The candidate will be expected to be able to manage, update, and provide tier 3 support for custom b'&' 3rd Party applications built for Windows b'&' Linux in a very fast paced environment. Success in this role requires a commitment to teamwork, collaboration, and demonstrated leadership skills.b'/xc2/xa0'Required Qualifications* Windows b'&' Linux experience necessary.* Linux server/user administration, light scripting (perl, python, ruby or other), and database experience (MySQL, MongoDB, PostgreSQL, Oracle, MemSQL, or other).* Manage IIS, including load balanced applications, certificate monitoring, and deploying new sites b'&' applications manually b'&' via automated scripts and applications.* Ensure SQL Servers are performing optimally. Run CPU utilization and query analyzer and performance metrics.* Ensure adherence to standards. Safeguard our production and staging environment by reviewing and ensuring that all deployments to production/staging are thoroughly reviewed and have passed the QA process.* Basic+ network understanding and how to troubleshoot network related issues in both Windows or Linux.* Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented.* Ability to manage multiple conflicting deadlines and competing priorities.* Excellent relationship management, customer service and English communication skills in a variety of forms (written, live chat, conference calls, in-person.)* Ability to work independently with little direct supervision and as a part of a team.* Outstanding analytical and organizational abilities.* Ability to remain calm, composed and articulate when dealing with tough customer situations.* Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols and applicationsb'/xc2/xa0'Responsibilities* Database querying experience (MySQL, MongoDB, PostgreSQL, Oracle, MemSQL, or other) to identify data conditions and problems.* Manage and administer Custom developed applications as well as SaaS offerings.* Ensure SQL Servers are performing optimally. Run CPU utilization and query analyzer and performance metrics.* Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented.* Ability to manage multiple conflicting deadlines and competing priorities.* Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)* Ability to work independently with little direct supervision and as a part of a team.* Outstanding analytical and organizational abilities.* Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols and applications* Make sure servers conform to SOP standards (Standard Operating Procedures).* Manage server users, groups and permissions.* Prioritize, analyze, troubleshoot and resolve or escalate any system issues in a timely manner.* Provide end user technical support across all systems and devices.* Follows up, tests, and troubleshoots as necessary* Partners with development team on root cause analysis* Keeps customers informed of case resolution.* Interacts closely with other departments to provide first hand feedback from customers.b'/xc2/xa0'Required:Bachelor degree in Information Technology or related fieldCould also be a student of any engineering or related career

Progres S.A. is looking to fill a Service Manager role in a multinational company. The main objetive of this role is overseeing and optimazing the delivery of the IT services on the Americas region. b'/xc2/xa0' Qualifications: b'/xe2/x80/xa2' Proven and vast experience in IT Service Management. b'/xe2/x80/xa2' Strong understanding of ITIL framework, especially in the areas of Service Operations. b'/xe2/x80/xa2' Strong interpersonal skills. Able to communicate clear and concise in Crysis Situations. b'/xe2/x80/xa2' Have significant experience in at least two of the core Service Management areas b'/xe2/x80/x93' Incident, Problem, Change and Configuration Management. b'/xe2/x80/xa2' Ability to lead cross-functional teams and drive process improvements. b'/xe2/x80/xa2' Certification in ITIL, Agile, or related areas is a major plus. b'/xe2/x80/xa2' Project Management experience may be considered an advantage. b'/xe2/x80/xa2' Fluent English b'/xc2/xa0' Excellent benefits are offered including health insurance, lunch card, internet, Friday flex, Bonus and other nice ones.

Somos IT Patagonia, un equipo que brinda soluciones en la industria del conocimiento con impacto positivo. Llevamos 30 ab'/xc3/xb1'os liderando procesos de evolucib'/xc3/xb3'n tecnolb'/xc3/xb3'gica brindando soluciones para potenciar el funcionamiento de las organizaciones y el desarrollo de las personas que las componen. Queremos ser una mejor empresa para el mundo y sabemos que los mejores resultados se alcanzan de manera colaborativa. Por eso crecemos, innovamos y evolucionamos juntos. Estamos reforzando el equipo y buscamos un Service Delivery Manager que se sume a la comunidad de IT Patagonia. #Bepatagonian. ESTUDIOS Y CONOCIMIENTOS:b'/xe2/x80/xa2' Nivel acadb'/xc3/xa9'mico: Egresado o Estudiante de carreras afines con Ingenierb'/xc3/xad'a en Sistemas, Ingenierb'/xc3/xad'a Informb'/xc3/xa1'tica o Programacib'/xc3/xb3'n (Excl).b'/xe2/x80/xa2' Conocimientos y/o experiencia en metodologb'/xc3/xad'as Agiles, preferentemente Kanban.b'/xe2/x80/xa2' Idioma: inglb'/xc3/xa9's (Lectura/Escritura/Habla) Nivel intermedio o superior (Deseable).b'/xe2/x80/xa2' Conocimientos y/o experiencia en procesos de patching-fixing y/o resolucib'/xc3/xb3'n de vulnerabiliades Multiplataforma (Deseable)b'/xe2/x80/xa2' Conocimientos y/o experiencia en scripting y/o automatizacib'/xc3/xb3'n Multiplataforma (Deseable)b'/xe2/x80/xa2' Conocimientos y/o experiencia en WSUS o BMC Tooling (Discovery - CMDB / TrueSight Vulnerability Management / TrueSight Server Automation / Client Management) o similar (Deseable)EXPERIENCIA LABORAL:b'/xe2/x80/xa2' Experiencia relevante en una organizacib'/xc3/xb3'n de desarrollo o entrega de software trabajando en equipos b'/xc3/xa1'giles, como Scrum Master, Product Owner o Team Lead, preferentemente conocimientos en metodologb'/xc3/xad'a Kanban.b'/xe2/x80/xa2' Comprensib'/xc3/xb3'n completa de los principios, valores y prb'/xc3/xa1'cticas b'/xc3/xa1'gilesb'/xe2/x80/xa2' Fuertes habilidades de colaboracib'/xc3/xb3'n y facilitacib'/xc3/xb3'nb'/xe2/x80/xa2' Las certificaciones b'/xc3/xa1'giles son deseablesncarias. - No excluyenteb'/xe2/x80/xa2' Se prefiere conocimiento del negocio bancario y/o tecnologb'/xc3/xad'as afines - No excluyenteb'/xc2/xa0'CONOCIMIENTOS TECNICOS:b'/xe2/x80/xa2' Manejo de scripting y/o automatizacib'/xc3/xb3'n (Ej: powershell, Python, Bash, Java, Perl, PHP, Go) (Deseable)b'/xe2/x80/xa2' Conocimientos y/o experiencia en WSUS / SUSE SUMA / BMC Tooling (Discovery - CMDB / TrueSight Vulnerability Management / TrueSight Server Automation / Client Management) o similar (Deseable).b'/xe2/x80/xa2' Uso de Herramientas de colaboracib'/xc3/xb3'n y metodologb'/xc3/xad'as b'/xc3/xa1'giles.- No excluyente -b'/xe2/x80/xa2' Identificar requisitos de seguridad para despliegue o migracib'/xc3/xb3'n en o a la nube, requisitos de redundancia y alta disponibilidad basados en necesidades del clienteb'/xe2/x80/xa2' Conocimientos de automatizacion.b'/xe2/x80/xa2' Habilidades de comunicacib'/xc3/xb3'n escrita y verbalIDIOMA:Idioma: inglb'/xc3/xa9's (Lectura/Escritura/Habla) Nivel intermedio o superior (Deseable)DESCRIPCION DE TAREAS:b'/xe2/x80/xa2' El SDM Kanban ayuda a los equipos del SQUAD a trabajar juntos de manera eficiente y rb'/xc3/xa1'pida. En esencia, este es un rol de gestib'/xc3/xb3'n/coordinacib'/xc3/xb3'n de servicios que facilita y apoya a los equipos Agile en la entrega de soluciones. Contribuirb'/xc3/xa1' a crear un entorno en el que la mejora continua del proceso de resolucib'/xc3/xb3'n y gestib'/xc3/xb3'n de Vulnerabilidades multiplataforma.b'/xe2/x80/xa2' Deberb'/xc3/xa1' facilitar la eliminacib'/xc3/xb3'n de impedimentos para los equipos y gestionar el escalamiento adecuadob'/xe2/x80/xa2' Coaching de mejora continua dentro del equipo y apoyo con el uso de mb'/xc3/xa9'tricasb'/xe2/x80/xa2' Coordinar con otros a nivel de equipo y definir los entregablesb'/xe2/x80/xa2' En particular estamos conformando una cb'/xc3/xa9'lula para la gestib'/xc3/xb3'n e implementacib'/xc3/xb3'n del proceso (Identificacib'/xc3/xb3'n, anb'/xc3/xa1'lisis de alternativas/impacto, diseb'/xc3/xb1'o de la solucib'/xc3/xb3'n, implementacib'/xc3/xb3'n de la Remediacib'/xc3/xb3'n, prueba controlada y validacib'/xc3/xb3'n, delivery/deploy) de patching y/o resolucib'/xc3/xb3'n de vulnerabilidades de las plataformas de la compab'/xc3/xb1'b'/xc3/xad'a (Windows, Linux-Unix, Virtual), utilizando herramientas de automatizacib'/xc3/xb3'n y/o gestib'/xc3/xb3'n del proceso.b'/xe2/x80/xa2' El perfil buscado es el del SDM (Service Delivery Manager) que serb'/xc3/xa1' responsable de mejorar la eficiencia del flujo de trabajo, centrb'/xc3/xa1'ndose en aumentar la velocidad de entrega y ser capaz de hacer un seguimiento de las mb'/xc3/xa9'tricas de flujo y traducirlas en conocimientos procesables.b'/xc2/xa0' Somosb'/xc2/xa0'#empresaB, comprometidos con un sistema econb'/xc3/xb3'mico que beneficia al planeta y a todas las personas. Fomentamos una cultura inclusiva porque consideramos que la diversidad agrega valor a todo lo que hacemos. Queremos que todas las personas se sientan parte y generamos un espacio basado en la colaboracib'/xc3/xb3'n, la pluralidad, la diversidad y la innovacib'/xc3/xb3'n continua. Queremos ser protagonistas en una sociedad mb'/xc3/xa1's responsable, justa e integrada.b'/xc2/xa0' b'/xc2/xa1'Sumate a esta experiencia!

En Ecosistemas estamos en busqueda de un Service Management Office Analyst, para sumarse al equipo de uno de nuestros clientes.Responsable de garantizar una experiencia de usuario b'/xc3/xb3'ptima en Finning a nivel global mediante la auditorb'/xc3/xad'a y monitoreo de calidad (QA) de incidentes y problemas de TI, asb'/xc3/xad' como la gestib'/xc3/xb3'n de proveedores de soporte de TI.Principales Responsabilidades:b'/xc2/xa0'- Control de Calidad de Incidentes de TI (60%): Auditorb'/xc3/xad'a de incidentes y problemas, asegurando el cumplimiento de procesos, estb'/xc3/xa1'ndares de Finning, tiempos de respuesta y niveles de servicio (SLA).- Gestib'/xc3/xb3'n de Incidentes Mayores (15%): Liderar la ejecucib'/xc3/xb3'n de incidentes crb'/xc3/xad'ticos, definir planes de comunicacib'/xc3/xb3'n y asistir a los lb'/xc3/xad'deres durante el proceso.- Gestib'/xc3/xb3'n de Conocimientos y Procesos (15%): Control y actualizacib'/xc3/xb3'n de bases de conocimiento y procesos de soporte para distintos niveles.- Gestib'/xc3/xb3'n de Solicitudes de Servicio (10%): Enrutamiento y control de solicitudes de usuarios a travb'/xc3/xa9's de ServiceNow, garantizando la eficiencia en la asignacib'/xc3/xb3'n.Competencias Clave:- Adaptacib'/xc3/xb3'n a las necesidades del cliente y foco permanente en su satisfaccib'/xc3/xb3'n.- Impulsar un sentido de urgencia y calidad, alineado con los objetivos de Finning.- Proponer soluciones que mejoren la experiencia del usuario.- Manejo proactivo de situaciones difb'/xc3/xad'ciles con enfoque en el cliente.Habilidades y Conocimientos Especb'/xc3/xad'ficos:- Dominio avanzado de plataformas ITSM (preferible: ServiceNow, PagerDuty, System Center Incident Manager).- Experiencia en gestib'/xc3/xb3'n de reportes ITSM, comunicacib'/xc3/xb3'n efectiva y liderazgo de equipos.- Inglb'/xc3/xa9's avanzado (oral y escrito), conocimientos avanzados de Microsoft y metodologb'/xc3/xad'a ITIL.Requisitos de Educacib'/xc3/xb3'n y Experiencia:- Estudios en Informb'/xc3/xa1'tica o afines (terciarios o universitarios).- Experiencia en supervisib'/xc3/xb3'n de atencib'/xc3/xb3'n al cliente, gestib'/xc3/xb3'n de procesos de TI y QA en experiencia de usuario.Horario: Lunes a viernes de 8:30hs a 17:30hsModalidad 100% remota. Existe la posibilidad de cambiar a un modelo hibrido de 3 x2.

Somos YEL Solutions, empresa lb'/xc3/xad'der en IT Outsourcing Services con operaciones de alcance global. Queremos sumar a nuestro equipo un Service Delivery Manager con sb'/xc3/xb3'lida experiencia en gestib'/xc3/xb3'n de servicios de Service Desk, Field Support, Access Management y otros. b'/xc2/xa0' OBJETIVOS DEL PUESTO b'/xe2/x80/xa2' Responsable por la entrega de los servicios de acuerdo con lo especificado en el Scope of work de cada uno de los servicios b'/xe2/x80/xa2' Asegurar el cumplimiento de los SLAs/KPIs de manera consistente b'/xe2/x80/xa2' Gestionar las metodologb'/xc3/xad'as y mejores prb'/xc3/xa1'cticas definidas para la entrega de los servicios b'/xe2/x80/xa2' Analizar y gestionar el Pb'&'L b'/xe2/x80/xa2' Identificar, contactar y desarrollar relaciones a largo plazo con los responsables de negocio b'/xe2/x80/xa2' Garantizar la satisfaccib'/xc3/xb3'n end-to-end de nuestros clientes b'/xe2/x80/xa2' Lograr que sus clientes lo reconozcan y valoren como el b'/xc3/xba'nico punto de contacto para la escalacib'/xc3/xb3'n de cualquier necesidad b'/xe2/x80/xa2' Favorecer la generacib'/xc3/xb3'n de un excelente clima laboral en sus equipos de trabajo. b'/xe2/x80/xa2' Liderar por el ejemplo demostrando una fuerte orientacib'/xc3/xb3'n al cliente, compromiso, proactividad para la resolucib'/xc3/xb3'n de problemas b'/xc2/xa0' QUE BUSCAMOS b'/xe2/x80/xa2' Graduados o estudiantes avanzados en carrera de Tecnologb'/xc3/xad'as o afines b'/xe2/x80/xa2' Experiencia comprobable en gestib'/xc3/xb3'n de servicios b'/xe2/x80/xa2' Metodologb'/xc3/xad'as ITIL (certificaciones en V3, V4) b'/xe2/x80/xa2' Inglb'/xc3/xa9's avanzado b'/xe2/x80/xa2' Excelente relacionamiento con pares y clientes b'/xe2/x80/xa2' Liderazgo de equipos b'/xe2/x80/xa2' Manejo avanzado de Office 365 b'/xc2/xa0' QUE OFRECEMOS b'/xe2/x80/xa2' Modalidad de trabajo hibridab'/xc2/xa0' b'/xe2/x80/xa2' Lugar de trabajo AMBA con disponibilidad para viajar b'/xe2/x80/xa2' Desarrollo profesional en un excelente ambiente laboral b'/xe2/x80/xa2' Plan de salud corporativo cerrado y exclusivo. Sin cargo para vos y tu familia b'/xe2/x80/xa2' Plataforma de beneficios y descuentos corporativos (Cursos y certificaciones, idiomas, gimnasios, gastronomb'/xc3/xad'a, indumentaria y otros)b'/xc2/xa0' b'/xe2/x80/xa2' Club de Beneficios b'/xe2/x80/xa2' Programa de Asistencia al Empleado b'/xe2/x80/xa2' Contrato por tiempo indeterminado b'/xe2/x80/xa2' 3 semanas de vacaciones b'/xe2/x80/xa2' Db'/xc3/xad'as libres adicionalesb'/xc2/xa0' b'/xe2/x80/xa2' Obsequios por db'/xc3/xad'as especiales

En Yel Solutions nos encontramos en bb'/xc3/xba'squeda de un perfil Access Management SSR zona: CABA (Retiro) para sumarse a nuestro staff de colaboradores en Argentina.Modalidad: HibridaLugar: CABA RetiroHorario: L a V 9 a 18hsb'/xc2/xa0'REQUISITOS:- Experiencia: +2 ab'/xc3/xb1'osCONCIMIENTOS Tb'/xc3/x89'CNICOS-Conocimiento de herramientas Office-Manejo de herramientas de gestib'/xc3/xb3'n de tickets (incidentes) - Conocimiento en Jira serb'/xc3/xa1' un plus-Conocimientos de MS Outlookb'/xc2/xa0'-Conocimientos de procesos de gestib'/xc3/xb3'n de incidentes-Creacib'/xc3/xb3'n de usuarios en AD, asignacib'/xc3/xb3'n de permisos sobre usuarios, carpetas y directorios-Gestib'/xc3/xb3'n de identidades y accesosb'/xc2/xa0' b'/xc2/xa0'- excluyente- Firewall, Fortinet, MS Teams, Windows 10b'/xc2/xa0'FUNCIONES Y RESPONSABILIDADES-Se dedicarb'/xc3/xa1' a la gestib'/xc3/xb3'n de altas, bajas y modificaciones de perfiles de usuarios en varias plataformas del cliente-Administracib'/xc3/xb3'n de Identidades y Accesos de sistemas.-Coordinacib'/xc3/xb3'n de pruebas de Continuidad Operativas de sistemas. Revisib'/xc3/xb3'n, correccib'/xc3/xb3'n y generacib'/xc3/xb3'n de instructivos y procedimientos tb'/xc3/xa9'cnicosb'/xc2/xa0' b'/xc2/xa0'Seguimiento de incidentes pendientesQUE OFRECEMOSb'/xe2/x80/xa2'Plan de salud corporativo cerrado y exclusivo. Sin cargo para vos y tu familiab'/xe2/x80/xa2'Plataforma de beneficios y descuentos corporativos (Cursos y certificaciones, idiomas, gimnasios, gastronomb'/xc3/xad'a, indumentaria y otros)b'/xc2/xa0'b'/xe2/x80/xa2'Club de Beneficiosb'/xe2/x80/xa2'Programa de Asistencia al Empleadob'/xe2/x80/xa2'Contrato por tiempo indeterminadob'/xe2/x80/xa2'Obsequios por db'/xc3/xad'as especialesb'/xe2/x80/xa2'Programa de Referidosb'/xe2/x80/xa2'Dias Free

b'/xc2/xbf'Qub'/xc3/xa9' hace la compab'/xc3/xb1'b'/xc3/xad'a? Fintech Global certificada en Argentina, Mb'/xc3/xa9'xico, Uruguay, Colombia y Panamb'/xc3/xa1' como Great Place to Work, con mb'/xc3/xa1's de 30 ab'/xc3/xb1'os en el mercado y presente en mb'/xc3/xa1's de 100 pab'/xc3/xad'ses brindando productos y soluciones para comercios, procesamiento de medios de pagos buscando la transformacib'/xc3/xb3'n digital de los medios de pago. b'/xc2/xa0' b'/xc2/xbf'Qub'/xc3/xa9' necesitb'/xc3/xa1's para ser parte del equipo? A nivel personal: Poseer autonomb'/xc3/xad'a, capacidad para trabajar en equipo y establecer prioridades.Fuertes habilidades interpersonales y dotes de liderazgo. A nivel tb'/xc3/xa9'cnico: 4 ab'/xc3/xb1'os de experiencia en posiciones similares.Experiencia trabajando con procesos ITIL.Experiencia en soporte de aplicaciones e infraestructuras de TI.Experiencia utilizando Service Now.Experiencia en el sector de pagos y/o financiero | Deseable.Inglb'/xc3/xa9's intermedio oral y escrito. b'/xc2/xa0' b'/xc2/xbf'Qub'/xc3/xa9' vas a hacer? Vas a trabajar en la gestib'/xc3/xb3'n de incidentes, cargar los tickes y evaluar la criticidad.Vas a liderar los esfuerzos de restauracib'/xc3/xb3'n durante incidentes crb'/xc3/xad'ticos, coordinando recursos tb'/xc3/xa9'cnicos de mb'/xc3/xba'ltiples equipos. b'/xc2/xa0' b'/xc2/xbf'Con quib'/xc3/xa9'n trabajarb'/xc3/xa1's?b'/xc2/xa0' Trabajarb'/xc3/xa1's en el equipo de Direccib'/xc3/xb3'n de Infraestructura Global de la compab'/xc3/xb1'b'/xc3/xad'a. b'/xc2/xa0' b'/xc2/xbf'Con qub'/xc3/xa9' herramientas trabajarb'/xc3/xa1's? Las herramientas con las que se trabajarb'/xc3/xa1' serb'/xc3/xa1'n: Sistema de tickets Service Now. b'/xc2/xa0' b'/xc2/xbf'Cub'/xc3/xa1'ndo y db'/xc3/xb3'nde trabajarb'/xc3/xa1's? Trabajarb'/xc3/xa1's bajo una modalidad hb'/xc3/xad'brida, de lunes a jueves de manera presencial en las oficinas de Parque Patricios y viernes homeoffice. Cuentan con un esquema de guardias pasivas.b'/xc2/xa0' b'/xc2/xa0' b'/xc2/xbf'Qub'/xc3/xa9' ofrecen? Relacib'/xc3/xb3'n de dependencia directa.Prepaga para el/la empleado/a y grupo familiar.Db'/xc3/xad'as hb'/xc3/xa1'biles de vacaciones.Db'/xc3/xad'a de cumpleab'/xc3/xb1'os libre.Cursos y capacitaciones.Descuentos en gimnasios.Beneficio de almuerzo en oficina.Bono anual. b'/xc2/xbf'De qub'/xc3/xa9' fases consta el proceso de seleccib'/xc3/xb3'n?b'/xc2/xa0' Tendrb'/xc3/xa1's una primera entrevista con nuestra Recruiter, Lorena Dos Santos Moraes, para conocer tus experiencias laborales e intereses. Posteriormente participarb'/xc3/xa1's de una entrevista con nuestro cliente pudiendo conocer al equipo de HR y luego una instancia tb'/xc3/xa9'cnica con la lb'/xc3/xad'nea.

En YEL Solutions, nos encontramos en la bb'/xc3/xba'squeda de un Especialista Service Desk IT / Mesa de Ayuda IT /Access Management para sumarse a nuestro Staff de colaboradores.Sadofe: Viernes 23:00 hs a sb'/xc3/xa1'bado 11:00 hs / Sb'/xc3/xa1'bado 23:00 hs a domingo 11:00 hs / Feriado: Vb'/xc3/xad'spera de feriado 23:00 hs a Feriado 11:00 hs.Modalidad: Hibrida: 1 db'/xc3/xad'a presencial a definir / Resto del/los db'/xc3/xad'a/db'/xc3/xad'as HOME OFFICELugar de las oficinas: CABA - Parque PatriciosSi cumplb'/xc3/xad's con los siguientes requisitos postulate!-Administracib'/xc3/xb3'n de sistemas operativos Windows 10 y paquete de office-Resolucib'/xc3/xb3'n remota de problemas de microinformb'/xc3/xa1'tica, VPN, W10-ActiveDirectory-InvGate-Teams-Nagios-SAP-Zabbix-Atender, solucionar y gestionar peticiones e incidentes (Manejo de Ticketeras)-Atencib'/xc3/xb3'n de llamadas Telefb'/xc3/xb3'nicas, chats y resolucib'/xc3/xb3'n tb'/xc3/xa9'cnica remota.b'/xc2/xbf'Qub'/xc3/xa9' te ofrecemos?b'/xe2/x80/xa2'Plan de salud corporativo cerrado y exclusivo. Sin cargo para vos y tu familiab'/xe2/x80/xa2'Plataforma de beneficios y descuentos corporativos en mb'/xc3/xa1's de 200 rubros comerciales (Cursos y certificaciones, idiomas, gimnasios, gastronomb'/xc3/xad'a, indumentaria y otros)b'/xe2/x80/xa2'Club de Beneficiosb'/xe2/x80/xa2'Programa de Asistencia al Empleadob'/xe2/x80/xa2'Contrato por tiempo indeterminadob'/xe2/x80/xa2'Obsequios por db'/xc3/xad'as especialesb'/xe2/x80/xa2'Programa de Referidosb'/xe2/x80/xa2'Dias YEL (Dias Free)

En YEL Solutions, nos encontramos en la bb'/xc3/xba'squeda de un Especialista Service Desk IT / Mesa de Ayuda IT /Access Management para sumarse a nuestro Staff de colaboradores.Lunes a viernes de 00:00 hs a 08:00 hs.Modalidad: Hibrida: Martes y juevesb'/xc2/xa0' en OFICINA / Lunes - Mib'/xc3/xa9'rcoles - Viernes HOME OFFICELugar de las oficinas: CABA - Parque PatriciosSi cumplb'/xc3/xad's con los siguientes requisitos postulate!-Administracib'/xc3/xb3'n de sistemas operativos Windows 10 y paquete de office-Resolucib'/xc3/xb3'n remota de problemas de microinformb'/xc3/xa1'tica, VPN, W10-ActiveDirectory-InvGate-Teams-Nagios-SAP-Zabbix-Atender, solucionar y gestionar peticiones e incidentes (Manejo de Ticketeras)-Atencib'/xc3/xb3'n de llamadas Telefb'/xc3/xb3'nicas, chats y resolucib'/xc3/xb3'n tb'/xc3/xa9'cnica remota.b'/xc2/xbf'Qub'/xc3/xa9' te ofrecemos?b'/xe2/x80/xa2'Plan de salud corporativo cerrado y exclusivo. Sin cargo para vos y tu familiab'/xe2/x80/xa2'Plataforma de beneficios y descuentos corporativos en mb'/xc3/xa1's de 200 rubros comerciales (Cursos y certificaciones, idiomas, gimnasios, gastronomb'/xc3/xad'a, indumentaria y otros)b'/xe2/x80/xa2'Club de Beneficiosb'/xe2/x80/xa2'Programa de Asistencia al Empleadob'/xe2/x80/xa2'Contrato por tiempo indeterminadob'/xe2/x80/xa2'Obsequios por db'/xc3/xad'as especialesb'/xe2/x80/xa2'Programa de Referidosb'/xe2/x80/xa2'Dias YEL (Dias Free)

Job Description - Responsibilities:b'/xc2/xa0'As a Senior Associate, youb'/xe2/x80/x99'll work as part of a Workday technical team of problem solvers with extensive technical and industry experience, helpingb'/xc2/xa0' solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:● Proactively assist in the management of a portfolio of internal clients, while reporting to Managers and above● Work with business stakeholders and functional product owners to gather business requirements of internal clientb'/xe2/x80/x99's projects● Be actively involved in global standardization through automation and innovation● Contribute to the development of your own and team's technical acumen● Develop Workday integrations according to business requirements● Act as L3 escalation point from Application Management Service (AMS) technical L2 team● Create detailed system integration specifications and data dictionaryAdditional Job Description - Requirements:● Minimum diploma degree in technology or equivalent is required● previous experience in software development work and 2+ years of Workday technical integration experience● Strong communication, presentation and relationship building skills● Experience with iterative or agile software development methodologies● Strong understanding of cloud SaaS architecture principles and integration patterns● Working in a global/virtual team environment● Demonstrating strong background in the areas of Java, Javascript, API (SOAP b'&' REST), XML, XSLT, Xpath, JSON, oAuth 2.0, PGP, mySQL. Nice to have Azure and.NET experience● Prior experience in the following Workday integration technologies○ Workday Studio integration○ Report as a Service○ 3rd payroll integration○ Workday connectors○ Document Transformation b'&' EIB○ Workday API integration in both SOAP and REST○ BIRT report design● Demonstrating familiarity with Workday HCM, Talent Management, Recruiting and Security configuration● Prior experience in delivering complex Workday technical integrations in global deployment environments● Prior hand-on experience with data analysis, PoC, middleware and problem solving● Solid understanding of security and data privacy standards, data governance and integration/development standards and best practices● Workday Certified Integration, Studio and CCTPP Consultants or Integration Pro is preferred. Nice to have Workday Extend experience

Beneficios: 100% remotoSalario en USDBono seguro de saludBono gastos de almuerzo e internetConvenio con Payoneer (No paga comisib'/xc3/xb3'n)17 db'/xc3/xad'as hb'/xc3/xa1'biles off al ab'/xc3/xb1'o (Pagos)Feriados localesLong term Job Qualifications / Skill Requirements: Bachelor's Degree (B.A.) or equivalent four-year degree in Computer Science, Software Engineering or related fieldExperience as Software Developer/SDET/Test Automation Engineer5-7 years of proven experience working in a Test Automation role or similar capacityExperience in automation of services/API software layers (e.g. UI, services, APIs, etc.) and debugging, and optimizing applications/ automated test scriptsAbility to programmatically test your own codeb'/xc2/xa0'Minimum understanding of design patterns, data structures, and layered architecture with knowledge of applying those aspects in test environmentsb'/xc2/xa0'Knowledge or experience in other languages/tools - VueJS, AngularJS, Protractor, Jasmine, JavaScript, JMeter, UFT/QTP, etc.Advanced programming skills in automation systems and databasesAccurate Knowledge of CI/CD technologies (e.g. Jenkins, Git, Maven, etc.)Detailed knowledge of application functions, bug fixing, and testing protocolsAbility to assess needs, influence, collaborate, deliver, and partner with the most senior levels in the organizationDemonstrated knowledge of testing best practices, version control practices, and defect management practicesStrong experience in stress testing scalable high-volume applications that handle millions of requests.Proficient with service automation and automation framework development.Ability to build collaborative, trustworthy relationships across functions and geographiesExperience with Agile/SCRUM methodology and how Testing functions with itProfessional experience using cybersecurity and open-source technologyExperience and ability to use coding languages (e.g. Python, Typescript, Selenium, webdriver,Java, JavaScript) and frameworks/systems (e.g. AngularJS, Git)Knowledge and ability to develop, maintain, and execute API automated tests.Outstanding collaboration and communication skills are essentialExperience developing secure software systems based upon industry specificationsExperience analyzing code for weaknesses and errors and presenting detailed plans to improve themExperience developing customized code for multiple projects simultaneouslyAbility to learn new languages and technologies is strongly preferred The Roleb'/xc2/xa0' Software Development Engineer in Test SDET is responsible for the design, development, and maintenance of automated test solutions, and for helping to deliver the quality and performance of our different software products. Incumbents of this position must possess extensive experience in programming languages as well as modern testing tools, should be able to write and support automated testing solutions for multi-tiered applications, and are hands-on and self-motivated engineers who can work collaboratively in a continuous integration environment. Proper and successful execution of this role will involve fluency in test automation frameworks, attention to detail, understanding of business processes, unwavering dedication to software quality, and working closely with Software Development Engineers to understand a complex domain and product.b'/xc2/xa0' What You'll Do As the Software Development Engineer in Test, you will be responsible for the following: Designs, develops, maintains, and troubleshoots automated suites of tests through continuous integration for value-added feedbackTakes ownership of deep learning about our software, its functions, how it fulfills our customers' needs, and how they use the productWorks with the engineering teams to derive testing requirements throughout the development cycle.Work alongside architecture, engineering, and design teams to assess for defects and discuss verification protocolsb'/xc2/xa0'Develop and implement ideas for automated software test proceduresb'/xc2/xa0'Interpret, build upon, and comply with company Testing strategy and standardsb'/xc2/xa0'Find, record, and track bugs, and perform thorough documentation of Test process activities with internal reporting and auditsb'/xc2/xa0'Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service linesOversee pre-production acceptance testing to ensure the high quality of a companyb'/xe2/x80/x99's services and productsAssesses and understands the flow of code and its interaction with various processesEvaluate specifications, requirements, and technical design documents to provide prompt and valuable feedbackDesign, develop, and execute automation scripts using open-source tools and implement software applicationsPursue continuing education on new solutions, technology, and skills.b'/xc2/xa0'Takes ownership of deep learning about our software, its functions, and how it fulfills our customers' needs and how they use the product Cultivate new business relationships, maintain existing business relationships with customers and partners Responsibilities / Duties / Tasks: Monitor risk-management procedures, and maintain and analyze problem logs and bug reports to identify and report recurring issues to management and product development.Build robust, scalable, and highb'/xe2/x80/x93'quality test automation solutions for functional, regression, and performance testing.Develop code for quality automation and ensure extensive unit test coverage of the codeMonitor/review debugging process resultsPerform reviews of automation code.Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirementsAnalyze production/service limitations against standards and recommend revisions ofspecifications where necessary.Troubleshoot the system and identify software application weaknesses and target areasLiaise with the technology and product departments in coordinating procedures to address any deficiencies.Monitor production quality performance to identify opportunities for improvement, and carry out maintenance of quality files, procedures, and work instructions for proper adherence to quality systems.Ability to give, receive, and implement feedback and constructive criticismb'/xc2/xa0'Have a positive and energetic attitude and make efforts to maintain/improve moraleBuild collaborative, trustworthy relationships across a range of styles, functions, geographies, and cultures to form networks within and outside the companyb'/xc2/xa0'Develop and maintain strong organizational astuteness and agilitySelf-directed, including: manages time, proactively seeks work opportunity, supports the department and software needs, proactively seeks and pulls work, delivers on daily projects tasks, communicates with team - has a strong sense of urgency and engagement of projects and timely delivery.Focuses on work while at work, stays engaged, attentive and proactive and eliminates distractions (cell phone, internet, long breaks, distractions, etc)Expand the capabilities of the framework to support the completion of automated tests against different testing environments and also develop automated component tests to validate component behavior.

Summary/Mission: Perform tasks in all phases of the development cycle with little or none technical supervision. Appropriately assess problematic situations to gain adequate understanding of problems involved and assume the responsibility of delivering complex tasks on time and in scope within the teamb'/xe2/x80/x99's plan. Responsibilities: Work with the team to design for the performance, capacity and high availability of infrastructure and services Participate in problem resolution activities; Troubleshoot issues across the entire stack - software, database and infrastructure.Diagnose and troubleshoot complex distributed systems handling large volumes of data and develop solutions that have a significant impact at scale.Participate in building advanced tooling for testing, monitoring, administration and operations of multiple clusters across multiple geographically distributed data centersDevelop innovative ways to smartly measure, monitor b'&' report application and infrastructure healthExperience improving the performance of micro-services and solve scaling/performance issuesDefine and Monitor SLI/SLO Error BudgetsDrive efficiencies in systems and processes: capacity planning, configuration management, performance tuning, monitoring and root cause analysis. RequisitosRequirements / Experience: Creative when solving problems and continuously seeking improvements for processes and solutions facilitate knowledge sharing by creating and maintaining comprehensive documentation b'&' diagramsWrite high quality code to deliver automated solutions across the entire stack.Translate a passion for improvement into design b'&' roadmap contributions, despite existing technical challengesPartner with the Engineering community to establish metrics, review b'&' sign off on changes and introduce new services and schema changesStrong team player with a high degree of self-motivationAbility to learn new systems b'&' manage additional technical resources to meet the project requirementsCollaborate with development teams on best practices and infrastructure planning activities with a focus on reliability, performance and security3+ years of hands-on experience with cloud computing - including infrastructure, storage, platforms and data management, preferably in AWS.Experience with container orchestration technologies, like Docker b'&' KubernetesHands-on experience on AWS Elastic Kubernetes Service.Hands-on experience with Github Actions.Preferred Qualifications BS degree in computer science or proven software engineering capabilityExperience with traditional enterprise data-center technologies, including compute, storage appliances, virtual machines, and networkingExperience managing Databases: MySQL, MariaDB, SQL Server, or PostgreSQLExperience working with scalable networking technologies such as Load Balancers/Firewalls and web standards (REST APIs,, web security mechanisms, OWASP top 10).Broader Integration and management experience of DevOps ecosystems and relatedDeployment/orchestration tools such as Helm, Terraform, Gitlab CI/CD, Jenkins, Artifactory3+ years of experience in Linux Systems and general programming/scripting (Python, Shell, Java, Golang) and automation frameworks.Able to identify the root cause and resolve critical issues by looking across multiple layers (storage, OS, network, and application / DB stack)Play a part in incident management and emergency response b'/xc2/xa0' Location: LATAM USD Pay

Position Overview: We are looking for a skilled professional with extensive experience inarchitecting and implementing Application Portfolio Management solutions using theServiceNow platform. The ideal candidate will lead the design, development, and deployment ofServiceNow APM modules to streamline our application landscape, improve cost-effectiveness,and align with our business goals. A deep understanding of application portfolio managementprinciples and methodologies, with a proven track record of successfully leading and executingapplication rationalization projects for diverse clients.Key Responsibilities:● Architect and design ServiceNow APM solutions tailored to organizational objectives,emphasizing application rationalization and portfolio optimization.● Lead the implementation and configuration of ServiceNow APM modules from scratch,ensuring alignment with IT strategy, business requirements, and industry best practices.● Collaborate closely with stakeholders across IT, business units, and senior managementto define application rationalization strategies, assess application portfolios, and prioritizeinitiatives.● Customize ServiceNow APM functionalities to facilitate application lifecyclemanagement, including portfolio analysis, dependency mapping, and rationalizationdecision-making.● Develop comprehensive technical documentation, including architecture diagrams,deployment plans, and operational procedures.● Provide technical leadership and guidance to project teams during implementation,ensuring adherence to timelines, budgets, and quality standards.● Conduct workshops and training sessions for stakeholders and end-users onServiceNow APM capabilities, benefits, and adoption best practices.● Stay abreast of ServiceNow platform updates and enhancements related to APMfunctionalities, incorporating new features to optimize application managementprocesses.● Drive continuous improvement initiatives to enhance ServiceNow APM performance,scalability, and user experience● Collaborate with clients to conduct comprehensive assessments of their applicationportfolios, identifying redundancies, inefficiencies, and opportunities for consolidation.● Lead workshops and discovery sessions with stakeholders to gather requirements,understand business objectives, and define rationalization strategies.● Develop and execute application rationalization roadmaps and plans, outlining prioritizedinitiatives and timelines for optimizing the application portfolio.● Conduct in-depth analysis of applications based on criteria such as business value,technical fit, cost, and risk to support rationalization decision-making.● Provide expert recommendations on application retirement, migration, consolidation, ormodernization strategies, aligning with clients' IT and business goals.● Work closely with technical teams to ensure smooth execution of rationalizationinitiatives, including application decommissioning and data migration efforts.● Develop business cases and ROI analyses to justify rationalization decisions anddemonstrate value to stakeholders.● Collaborate with enterprise architects, IT managers, and business leaders to integraterationalization efforts with overall IT strategy and governance frameworks.● Stay updated with industry trends, best practices, and emerging technologies related toapplication portfolio management and rationalization.

DevOps Engineer Responsibilities: (Junior) Design and develop automation to support continuous delivery and continuous integration processes.Building and maintaining tools, solutions and modules associated with deployment and our operations platform, ensuring that all meet our customer service standards and reduce errors.Actively troubleshoot any issues that arise during testing and production, catching and solving issues before launch.Test our system integrity, implemented designs, application developments and other processes related to infrastructure, making improvements as needed.Update our processes and design new processes as needed.Deploy product updates as required while implementing integrations when they arise.Automate our operational processes as needed, with accuracy and in compliance with our security requirements.Specifying, documenting, developing and writing automation scripts.Establish DevOps Engineer team best practices.Manage code deployments, fixes, updates and related processes.Work with open-source technologies as needed.Work with CI and CD tools, and source control such as GIT, Jenkins.Offer technical support where needed. Stay current with industry trends and source new ways for our business to improve b'/xc2/xa0' DevOps Engineer Requirements (SSR) Strong experience with Linux-based infrastructures, Linux/Unix administration, and AWS.Strong knowledge of shell scripting.Strong experience with Openstack b'/xc2/xa0'technologies and cloud services.Strong experience in CI/CD pipelines buildingExperience with databases such as Oracle, MySQL and NoSQL.Experience with Scrum and workflow tools such as Jira.Experience in working with Ansible for automation and configuration.Strong communication skills and ability to explain protocol and processes with team and management.More than two years of experience in a DevOps Engineer role (or similar role); experience in software development and infrastructure development is a plus.Stellar troubleshooting skills with the ability to spot issues before they become problems.Current with industry trends, IT ops and industry best practices, and able to identify the ones we should implement.Time and project management skills, with the capability to prioritize and multitask as needed.Solid team player. We offer: FlexibilidadPrepaga grupo familiarUn dia a la semana de HomeworkingExtensib'/xc3/xb3'n de vacaciones Locacion: Microcentro, CABA

For an important health company, we are looking for a b'/xc2/xa8'System Engineerb'/xc2/xa8' Design, implement, and deliver IT systems and standards that support a harmonized and consolidated Enterprise Voice service, including maintenance, optimization and 3rd level support plus basic technology consulting.b'/xc2/xa0' Tareas y responsabilidades: b'/xc2/xa0' Consulting and Analysis: Meet regularly with IT colleagues and stakeholders to seek new opportunities to make their processes more efficient, effective, and/or secure. Make recommendations to utilize and implement improvements to IT systems to meet needs. Determine/gather requirements to present possible solutions or improvements.b'/xc2/xa0'Client Support: Perform or advise IT colleagues on administrative and maintenance tasks for assigned applications/systems. Troubleshoot application and system problems that have been escalated, evaluate scope of impact, and develop remediation plans.Project/Solution Activities: Support goals by participating on or leading project teams. Deliver on assigned tasks and action items.b'/xc2/xa0'Technical Focus: Serve as an expert on existing applications/systems and underlying architecture. Employ comprehensive knowledge to influence technology decisions. Identify IT or Pharma industry processes or technologies that could provide our company with a competitive advantage.b'/xc2/xa0'Documentation: Determine documentation requirements and produce documentation as required in support of baseline and project activities.Perform all other duties as assigned. b'/xc2/xa0' Requisitos:b'/xc2/xa0' PBX / PSTN, Team Calls.b'/xc2/xa0'Inglb'/xc3/xa9's: advancedb'/xc2/xa0' b'/xc2/xa0' Deseable: b'/xc2/xa0' Experience with Telephony Expenses Management Systems. b'/xc2/xa0' Hb'/xc3/xad'brido: zona Munro.b'/xc2/xa0' Excelentes beneficios.b'/xc2/xa0'