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We are looking for a Java Developer with Strong Elastic Search Experience As the demand for skilled Java developers continues to rise, our company is currently seeking a talented individual to join our team. The ideal candidate will have a solid background inb'/xc2/xa0'Java development with a strong focus on Elastic Search. This position is open for candidates in the USA or Latin America (LATAM) region. Key Requirements: b'/xc2/xa0' Strong experience with Java and Elastic Search.Proficiency in Spring and Springboot frameworks.Familiarity with Java 11 or newer versions.Hands-on experience with CI/CD using Azure Cloud or Github actions. Nice to have: Knowledge of Maven, scripting shell, and Hexagonal Patterns. The successful candidate will be responsible for developing and maintaining Java applications, integrating Elastic Search into our systems, and ensuring high performance and reliability. They will also be involved in implementing CI/CD pipelines using Azure Cloud or Github actions to streamline the development process. The ability to work independently and as part of a team is crucial, as well as strong problem-solving skills and a proactive approach to learning and implementing new technologies. b'/xc2/xa0' If you meet the above requirements and are looking for an exciting opportunity to further develop your skills in Java development with a focus on Elastic Search, we encourage you to apply. We offer a dynamic work environment, opportunities for professional growth, and a competitive salary package based on your skills and experience. b'/xc2/xa0' Position: Contractor- 100%remote - USD Pay This position is open to US b'&' Latam

We are looking for a Java Developer with Strong Elastic Search Experience As the demand for skilled Java developers continues to rise, our company is currently seeking a talented individual to join our team. The ideal candidate will have a solid background inb'/xc2/xa0'Java development with a strong focus on Elastic Search. This position is open for candidates in the USA region. Key Requirements: Strong experience with Java and Elastic Search.Proficiency in Spring and Springboot frameworks.Familiarity with Java 11 or newer versions.Hands-on experience with CI/CD using Azure Cloud or Github actions. Nice to have: Knowledge of Maven, scripting shell, and Hexagonal Patterns. The successful candidate will be responsible for developing and maintaining Java applications, integrating Elastic Search into our systems, and ensuring high performance and reliability. They will also be involved in implementing CI/CD pipelines using Azure Cloud or Github actions to streamline the development process. The ability to work independently and as part of a team is crucial, as well as strong problem-solving skills and a proactive approach to learning and implementing new technologies. If you meet the above requirements and are looking for an exciting opportunity to further develop your skills in Java development with a focus on Elastic Search, we encourage you to apply. We offer a dynamic work environment, opportunities for professional growth, and a competitive salary package based on your skills and experience. Position: Contractor- 100%remote - USD Pay This position is open to US b'&' Latam

IT Integration Program Manager, full time (EEUU)Leading multinational company in the manufacturing of medical devices, based in Danvers, USA, is looking for an IT Integration Program Manager. We are seeking a seasoned Program Manager with a minimum of 10 years of experience in overseeing complex IT projects to complete the IT Integration. The ideal candidate will excel in strategic planning, team leadership, and successful project execution within the IT domain. This candidate should have experience in managing complex acquisitions/mergers and divestures. Skills Strong influencing and partnering skills to coordinate resources within IT.Self-starter with the ability to work through ambiguity.Make decisions and take timely independent action.Lead, collaborate, challenge, and influence peers, subordinates, and senior management.Work under pressure and tight timelines.Facilitate cross-functional meetings to resolve issues promptly.Build win-win solutions across business and IT.Excellent interpersonal and communication skills, including explaining IT strategies and financials to IT leaders.Preferred multi-functional experience in Commercial, Supply Chain, Rb'&'D, Infrastructure (Technology Services), and ISRM (Information Security b'&' Risk Management) and supporting IT functions. Responsibilities Inherit and lead an integration program from Jb'&'J Acquisitions b'&' Divestitures team, forming a new team and completing the program in 2025. This role will oversee approximately multiple Project Managers. Strategic Planning: Develop and implement strategic initiatives aligned with organizational goals, focusing on effective IT project portfolio management.Team Leadership: Lead and inspire cross-functional teams, fostering collaboration and ensuring project success.Portfolio Management: Oversee the IT project portfolio, aligning with business objectives and optimizing resource allocation.Risk Management: Identify and mitigate project and portfolio risks, maintaining project integrity.Dependency Management: Manage dependencies across the portfolio, ensuring seamless project coordination.Stakeholder Communication: Establish clear communication channels with stakeholders, providing regular updates and addressing concerns. Develop strong relationships with Technical Product Managers and Owners.Budget Management: Manage the budget of all the program effectively.b'/xc2/xa0' Requirements Minimum 10 years of proven experience as a Program Manager in IT project and portfolio management.In-depth understanding of IT project management, agile methodologies, and portfolio management best practices.Degree in a related field such as Computer Science, Information Technology, Business Administration, or a similar discipline.Strong leadership skills with a track record of motivating teams to achieve project goals.Excellent communication and interpersonal skills.Results-oriented mindset, consistently delivering successful project and portfolio outcomes.Experience in managing ~$10MM budgetsMust be in the Abiomed Danvers, MA 3 days/weekApply online!

We are seeking an experienced Application Support for a international company.This role requires both proven experience with technology and outstanding personal communication and customer service skills. The candidate likes to collaborate in multicultural environments and interact with stakeholders to resolve technical issues. You should be curious and eager to troubleshoot and resolve complex technical issues. The candidate will be expected to be able to manage, update, and provide tier 3 support for custom b'&' 3rd Party applications built for Windows b'&' Linux in a very fast paced environment. Success in this role requires a commitment to teamwork, collaboration, and demonstrated leadership skills.b'/xc2/xa0'Required Qualifications* Windows b'&' Linux experience necessary.* Linux server/user administration, light scripting (perl, python, ruby or other), and database experience (MySQL, MongoDB, PostgreSQL, Oracle, MemSQL, or other).* Manage IIS, including load balanced applications, certificate monitoring, and deploying new sites b'&' applications manually b'&' via automated scripts and applications.* Ensure SQL Servers are performing optimally. Run CPU utilization and query analyzer and performance metrics.* Ensure adherence to standards. Safeguard our production and staging environment by reviewing and ensuring that all deployments to production/staging are thoroughly reviewed and have passed the QA process.* Basic+ network understanding and how to troubleshoot network related issues in both Windows or Linux.* Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented.* Ability to manage multiple conflicting deadlines and competing priorities.* Excellent relationship management, customer service and English communication skills in a variety of forms (written, live chat, conference calls, in-person.)* Ability to work independently with little direct supervision and as a part of a team.* Outstanding analytical and organizational abilities.* Ability to remain calm, composed and articulate when dealing with tough customer situations.* Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols and applicationsb'/xc2/xa0'Responsibilities* Database querying experience (MySQL, MongoDB, PostgreSQL, Oracle, MemSQL, or other) to identify data conditions and problems.* Manage and administer Custom developed applications as well as SaaS offerings.* Ensure SQL Servers are performing optimally. Run CPU utilization and query analyzer and performance metrics.* Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented.* Ability to manage multiple conflicting deadlines and competing priorities.* Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)* Ability to work independently with little direct supervision and as a part of a team.* Outstanding analytical and organizational abilities.* Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols and applications* Make sure servers conform to SOP standards (Standard Operating Procedures).* Manage server users, groups and permissions.* Prioritize, analyze, troubleshoot and resolve or escalate any system issues in a timely manner.* Provide end user technical support across all systems and devices.* Follows up, tests, and troubleshoots as necessary* Partners with development team on root cause analysis* Keeps customers informed of case resolution.* Interacts closely with other departments to provide first hand feedback from customers.b'/xc2/xa0'Required:Bachelor degree in Information Technology or related fieldCould also be a student of any engineering or related career

Salesforce QA Engineer - full time, remoteb'/xc2/xa0'Leading multinational company in the manufacturing of medical devices, based in Danvers, USA, is looking for a SFDC QA Engineer.b'/xc2/xa0'Advanced level of English (C1) essential. It is important that you are available to travel to the United States sporadically - not exclusive. We are seeking an experienced SFDC QA Engineer to execute both Manual and Automated tasks to join our team. The ideal candidate will have extensive experience in QA methodologies, a good understanding of Salesforce, and strong soft skills. We would like to find a QA resource with specific experience testing Salesforce components. The resource will also need experience automating processes using RPA tools like Robot and CRT. Key Responsibilities: Salesforce Testing: Develop and execute test plans, test cases, and test scripts for Salesforce implementations, customizations, and integrations.Perform functional, regression, integration, and performance testing on Salesforce applications.Ensure thorough testing of Salesforce configurations, workflows, custom objects, and Apex code.Provide specific expertise in testing Salesforce components as required by the client. Defect Management: Identify, document, and track defects and issues. Work closely with development teams to ensure timely resolution.Conduct root cause analysis to identify process improvements and prevent recurring issues.Collaboration and Communication:Collaborate with cross-functional teams, including developers, business analysts, and project managers, to ensure alignment on project requirements and quality standards.Communicate QA status, progress, and issues to stakeholders, providing regular updates and reports. Continuous Improvement: Drive continuous improvement initiatives within the QA team, leveraging metrics and feedback to enhance QA processes and practices.Stay current with industry trends, best practices, and emerging technologies in quality assurance and Salesforce. Qualifications: Education: Bachelorb'/xe2/x80/x99's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Experience: 5+ years of experience in quality assurance, with at least 2 years in a leadership role.Experience with Salesforce including testing of Salesforce configurations, customizations, and integrations.Experience with test automation tools and frameworks (e.g., CRT, Selenium, TestNG, JUnit) is a must. Skills and Competencies: Strong knowledge of QA methodologies, tools, and processes.Proficiency in creating and executing test plans, test cases, and test scripts.Excellent analytical and problem-solving skills.Strong communication and interpersonal skills.Ability to work effectively in a fast-paced, dynamic environment. Tools and Technologies: Must: Test Strategy/Test Case DevelopmentRPA Development b'/xe2/x80/x93' Robot / CRTAPI Integration TestingSalesforce Important: Python/Java Test ScriptingFamiliar with Git Nice to have: JenkinsSelenium Certifications: Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder) are a plus.ISTQB or other relevant QA certifications are a plus. Personal Attributes: Attention to detail and a commitment to quality.Strong business interaction skills.Ability to work independently and as part of a team.Adaptability and willingness to learn new technologies and methodologies.b'/xc2/xa0' General conditions for contractors - remote LATAM This role is to perform as a contractor, full time, 100% remote.b'/xc2/xa0'Those who work as contractors have b'

We are seeking an outstandingb'/xc2/xa0'Product Managerb'/xc2/xa0'to oversee the development of key products within our portfolio. The ideal candidate will be adept at aligning strategic product direction, driving project execution, and delivering technology solutions that meet our high standards.b'/xc2/xa0'Responsibilities:- Develop and articulate compelling product visions and strategies, aligning them with company OKRs.- Manage the product lifecycle from concept to launch, applying Agile practices to ensure effective execution and timely delivery.- Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to build scalable and impactful products.- Define and prioritize product backlogs, and plan sprints by working closely with Scrum Masters and Agile teams.- Facilitate the setting and tracking of quarterly OKRs for the product team, ensuring alignment with overall business goals.- Conduct market and user research to validate hypotheses and inform product development strategies.- Monitor product performance and key metrics post-launch to ensure continuous improvement and customer satisfaction.- Serve as the primary point of contact for stakeholders, providing regular updates and managing expectations effectively.Qualifications:- Bachelorb'/xe2/x80/x99's or Masterb'/xe2/x80/x99's degree in Business Administration, Computer Science, Engineering, or a related field.- Minimum of 2 years of product management experience in a technology-driven environment.- Proven track record of managing all aspects of a successful product throughout its lifecycle.- Strong familiarity with Agile methodologies and experience with OKRs for setting and achieving goals.- Excellent problem-solving, organizational, and analytical skills.- Strong leadership capabilities with experience leading cross-functional teams.- Exceptional communication and presentation skills.

Position Overview: We are looking for a skilled professional with extensive experience inarchitecting and implementing Application Portfolio Management solutions using theServiceNow platform. The ideal candidate will lead the design, development, and deployment ofServiceNow APM modules to streamline our application landscape, improve cost-effectiveness,and align with our business goals. A deep understanding of application portfolio managementprinciples and methodologies, with a proven track record of successfully leading and executingapplication rationalization projects for diverse clients.Key Responsibilities:● Architect and design ServiceNow APM solutions tailored to organizational objectives,emphasizing application rationalization and portfolio optimization.● Lead the implementation and configuration of ServiceNow APM modules from scratch,ensuring alignment with IT strategy, business requirements, and industry best practices.● Collaborate closely with stakeholders across IT, business units, and senior managementto define application rationalization strategies, assess application portfolios, and prioritizeinitiatives.● Customize ServiceNow APM functionalities to facilitate application lifecyclemanagement, including portfolio analysis, dependency mapping, and rationalizationdecision-making.● Develop comprehensive technical documentation, including architecture diagrams,deployment plans, and operational procedures.● Provide technical leadership and guidance to project teams during implementation,ensuring adherence to timelines, budgets, and quality standards.● Conduct workshops and training sessions for stakeholders and end-users onServiceNow APM capabilities, benefits, and adoption best practices.● Stay abreast of ServiceNow platform updates and enhancements related to APMfunctionalities, incorporating new features to optimize application managementprocesses.● Drive continuous improvement initiatives to enhance ServiceNow APM performance,scalability, and user experience● Collaborate with clients to conduct comprehensive assessments of their applicationportfolios, identifying redundancies, inefficiencies, and opportunities for consolidation.● Lead workshops and discovery sessions with stakeholders to gather requirements,understand business objectives, and define rationalization strategies.● Develop and execute application rationalization roadmaps and plans, outlining prioritizedinitiatives and timelines for optimizing the application portfolio.● Conduct in-depth analysis of applications based on criteria such as business value,technical fit, cost, and risk to support rationalization decision-making.● Provide expert recommendations on application retirement, migration, consolidation, ormodernization strategies, aligning with clients' IT and business goals.● Work closely with technical teams to ensure smooth execution of rationalizationinitiatives, including application decommissioning and data migration efforts.● Develop business cases and ROI analyses to justify rationalization decisions anddemonstrate value to stakeholders.● Collaborate with enterprise architects, IT managers, and business leaders to integraterationalization efforts with overall IT strategy and governance frameworks.● Stay updated with industry trends, best practices, and emerging technologies related toapplication portfolio management and rationalization.

YOUR PROFILE The top candidate will bring experience working with high performing development teams. A MS/BS degree in Computer Science, Software Engineering or 5 years of proven experience in a similar positionExperience in JavaScript beyond libraries or frameworksb'/xc2/xa0'(bonus: Typescript / Flowtype experience)Experience working with a modern JavaScript framework such as ReactJSExperience working with JavaScript, HTML, and CSSHands on development of applications and servicesLead moderate to highly complex programming tasks and provide code reviews of various development tasksImplement automated unit and integration tests and ensure the practice is followed consistentlyParticipate in system design and specifications, program logic and flow-charting, development, testing, debugging, documentation, and supportProvide analysis of problems and recommend solutions WHAT WE OFFER: In addition to being part of our quest to help people empower their imagination, we offer: Competitive salary and benefitsFlexibility with scheduleAbility to work remotelyFlexible time offA phenomenal learning environment for you to develop

We are seeking a highly skilled Senior Python Developer with advanced English proficiency to join our team. This position is open to candidates across Latin America. The ideal candidate will have a minimum of 5 years of professional experience working with Python and Django, demonstrating expertise in building scalable, high-quality solutions. Key Responsibilities: Design, develop, and maintain robust, efficient, and scalable Python applications.Utilize Django to create and manage web applications, ensuring best practices and high performance.Collaborate with cross-functional teams to define and implement technical solutions aligned with business goals.Write clean, maintainable, and well-documented code.Conduct code reviews, mentor junior developers, and contribute to team growth.Troubleshoot and resolve technical issues in a timely manner.Stay updated with the latest industry trends and technologies to continuously improve processes and deliverables. Requirements: Minimum of 5 years of hands-on experience with Python and Django.Advanced English communication skills, both written and verbal.Strong understanding of software development principles, object-oriented programming, and RESTful APIs.Experience with version control systems such as Git.Familiarity with front-end technologies (e.g., HTML, CSS, JavaScript) is a plus.Ability to work independently and collaboratively in a remote environment.Strong problem-solving skills and attention to detail. This is an excellent opportunity for a seasoned Python developer looking to work on challenging projects in a dynamic, remote-friendly environment. If you meet the qualifications and are passionate about delivering high-quality solutions, we encourage you to apply. Location: LATAM

Job Summary:We are looking for a highly organized and results-oriented IT Project Manager to oversee the planning, execution, and delivery of technology projects within our organization. The ideal candidate will have a strong understanding of IT systems, project management methodologies, and business needs, ensuring that projects are completed on time, within scope, and on budget. This role requires excellent communication, leadership, and problem-solving skills to drive cross-functional teams toward project success.Key Responsibilities:Project Planning and Initiation: Collaborate with stakeholders to define project scope, objectives, and success criteria.Develop comprehensive project plans, including timelines, budgets, resource allocation, and risk assessments.Identify and procure necessary resources, including personnel, software, and equipment.Execution and Monitoring: Lead and coordinate cross-functional teams to ensure successful project execution.Monitor project progress, manage timelines, and address deviations or delays.Use project management tools (e.g., Microsoft Project, Jira, Trello) to track deliverables and milestones.Facilitate regular status meetings and provide updates to stakeholders and senior management.Risk Management: Identify potential risks and develop mitigation plans to minimize impact on project goals.Proactively resolve issues and escalate challenges when necessary.Stakeholder Communication and Documentation: Act as the primary point of contact between technical teams and business stakeholders.Ensure clear communication of project requirements, progress, and changes.Maintain detailed project documentation, including requirements, designs, test cases, and post-project reviews.Delivery and Post-Implementation Support: Oversee testing, quality assurance, and deployment of IT solutions.Ensure a smooth transition to operational teams, including training and knowledge transfer.Conduct post-project evaluations to assess success and identify areas for improvement. Qualifications:Education and Certifications: Bachelorb'/xe2/x80/x99's degree in Information Technology, Computer Science, or a related field.Project management certifications such as PMP, PRINCE2, or Certified Scrum Master (CSM) are highly desirable.Experience: 3b'/xe2/x80/x93'5 years of experience managing IT projects, including software development, infrastructure upgrades, and system integrations.Proven experience with Agile, Scrum, or Waterfall project management methodologies.Hands-on experience with IT systems, applications, or cloud platforms is a plus.Skills and Competencies: Strong understanding of IT infrastructure, software development lifecycle (SDLC), and business processes.Proficiency with project management tools like Microsoft Project, Jira, or Smartsheet.Excellent leadership and interpersonal skills for managing cross-functional teams.Exceptional organizational, problem-solving, and multitasking abilities.Strong communication skills to effectively engage with technical teams and non-technical stakeholders.b'/xc2/xa0'Excellent contracting conditions are offered

Locations*: Buenos Aires, Argentina, is preferable; other locations are in Argentina, Brazil, Colombia, Peru, Chile, Mexico, Bolivia, Spain, Serbia (Belgrade), Czechia (Prague), Ukraine, Portugal.Type of work: Remote, full-timeWe are seeking a Senior SRE engineer to join a team that works on a complex distributed architecture, spanning physical machines - and virtualizing on-prem host/cloud computing.The role is to help set up centralized DevOps and help existing teams adopt more centralized best practices. The ideal candidate will have the ability to manage complexity and tackle problems across multiple stack layers as a part of a small team championing operational excellence.Our environment is relaxed yet intellectually intense. Our teams are lean and agile, which means rapid prototyping of products with immediate user feedback. We seek people who think in code, aspire to solve undiscovered computer science challenges, and are motivated by being around like-minded people. In fact, of the 600 employees globally, approximately 500 of them code daily.Job (Project) DescriptionThe customer develops and deploys systematic financial strategies across a variety of asset classes and global markets. We seek to produce high-quality predictive signals (alphas) through our proprietary research platform to employ financial strategies focused on exploiting market inefficiencies. Our teams work collaboratively to drive the production of alphas and financial strategies b'/xe2/x80/x93' the foundation of a sustainable, global investment platform.Key Responsibilities:Architecture and Automation: Design and deploy As-A-Service solutions using open-source software to automate system management, scaling, and monitoring.System Optimization: Develop tools to streamline deployment, monitoring, and incident management for large-scale, distributed environments.Collaboration Across Teams: Work with development and operations teams to design and implement software solutions that enhance the overall reliability of services. Contribute to the ongoing DevOps and Agile transformation.Monitoring b'&' Incident Response: Set up, configure, and maintain monitoring and alerting systems to ensure real-time visibility into system performance. Participate in on-call rotations to respond to incidents and mitigate downtime.CI/CD b'&' Infrastructure Management: Continuously improve CI/CD pipelines using tools like GitLab, Helm, Terraform, and Ansible, ensuring fast, safe, and reliable deployments.Container Orchestration: Leverage container orchestration platforms like Kubernetes (K8S) to manage distributed systems at scale. Experience with Slurm or similar cluster management is a plus.Cloud and Automation Tools: Use cloud infrastructure (AWS, GCP, etc.) and Infrastructure as Code (IaC) tools to automate the provisioning and scaling of resources.Key Skills and Requirements:Linux Systems: Deep expertise and hands-on experience working with Linux-based systems, with a focus on optimization and troubleshooting.Python Proficiency: Strong skills in Python for scripting, automation, and system management.Containerization b'&' Orchestration: In-depth knowledge of container orchestration technologies such as Kubernetes (K8S). Experience with other cluster management tools like Slurm is a plus.Infrastructure as Code (IaC): Hands-on experience with tools like Helm, Terraform, and Ansible to manage infrastructure in a scalable and automated way.Container Technologies: Strong working knowledge of Docker, Podman, or other containerization systems to enable efficient and consistent deployment.CI/CD Pipelines: Experience working with CI/CD tools, especially GitLab (preferred), GitHub, or Git, to ensure smooth and rapid delivery cycles.Monitoring b'&' Logging: Experience with monitoring and logging solutions such as Prometheus, Grafana, and the ELK stack to provide comprehensive insights into system performance and health.Relational Databases: Understanding of relational databases, their performance tuning, and management in distributed systems.Agile Development: Familiarity with Agile development methodologies, with a focus on continuous improvement and collaboration.Cloud Experience: Exposure to cloud technologies such as AWS or Google Cloud (GCP) is a strong plus.Collaboration b'&' Communication: A team-first attitude with excellent verbal and written communication skills in English, able to work collaboratively with peers across the organization.

Solution Engineer: We are looking for a Solutions Engineer with deep hands-on experience developing solutions in both front-end and back-end technologies. The ideal candidate will have: Tools and technologies Solutions engineer with more than 3 years of development experience Programming languages: mastery of languages ​​such as Java, React, Node, JavaScript or others relevant to the company's technological stack. Cloud Platforms: Experience with cloud platforms such as AWS, Azure or Google Cloud. Databases: knowledge of SQL and NoSQL databases. API: Experience with RESTful APIs and web services. DevOps Tools: Familiarity with CI/CD tools such as Jenkins, GitLab CI or similar. Containerization: experience with Docker and Kubernetes. Monitoring Tools: Knowledge of monitoring and logging tools such as Prometheus, Grafana or ELK stack. Soft skills Analytical Thinking: Strong analytical skills to understand and solve complex technical problems. Customer Focus: A customer-centric approach to understanding and meeting customer needs. Needs. Collaboration: Ability to work effectively with cross-functional teams. Adaptability: Flexibility to adapt to changing technologies and customer requirements. Leadership: Ability to lead technical discussions and guide clients to the best solutions.b'

We are seeking an experienced Endpoint Engineer - Microsoft for a international company.Role Description. This role is a within the Engineering team that delivers the Endpoint Experience service.The Endpoint Experience Service delivers a consistent user experience to all mobile, MAC, Windows and VDIs.This role will have a specific focus on resolving complex support issues and ensuring high quality changes are delivered using internally defined processes.The successful candidate must have prior experience in supporting Windows 10 and 11.Note: Occasional on-call at weekend is requiredResponsibilitiesKey responsibilities for the Candidate include:● Resolving escalated support tickets and managing the queue in ServiceNow● Evaluating the documentation provided by design teams, and ensuring the Operations team delivers the change successfully. This involves QA of solution and change.● Documenting operational processes and creation of KB articlesSkills, Qualifications and Required Experience● At least two years experience in supporting Windows devices in an enterprise environment● Microsoft Intune (essential)● VMWare Workspace ONE (desirable)● Excellent written and verbal communication ability in English● Self-organized - can organize their time without being micromanaged● Proven track record of resolving problems and designing/analyzing technical solutions● Degree (e.g., BA, BSc) or equivalent experience (desirable)● Strong problem-solving and analytical skill