Customer success lead

b'/xc2/xa0' Ubicacib'/xc3/xb3'n:b'/xc2/xa0'[Argentina]Tipo de contrato:b'/xc2/xa0'[Relacib'/xc3/xb3'n de Dependencia]Salario:b'/xc2/xa0'Sueldo base competitivo [AR$] Descripcib'/xc3/xb3'n del Puesto: Buscamos un Customer Success Manager altamente motivado y con experiencia para unirse al equipo de nuestro cliente. El candidato ideal serb'/xc3/xa1' responsable de gestionar y optimizar la relacib'/xc3/xb3'n con nuestros clientes, asegurando el mb'/xc3/xa1'ximo aprovechamiento de nuestra plataforma y fomentando su b'/xc3/xa9'xito a largo plazo.b'/xc2/xa0'Ademb'/xc3/xa1's deberb'/xc3/xa1' contar con experiencia liderando equipos, experiencia en startups y serb'/xc3/xa1' muy importante que haya estado involucrado en procesos de alto crecimiento. B2B serb'/xc3/xa1' excluyente.b'/xc2/xa0'Funciones del Puesto: Contactar a los clientes designados por el equipo comercial de manera perib'/xc3/xb3'dica, garantizando el uso b'/xc3/xb3'ptimo de la plataforma.Establecer KPIs para medir el b'/xc3/xa9'xito y el valor de la herramienta para el cliente.Identificar oportunidades de upsell.Adaptar nuestro producto a los procesos de atencib'/xc3/xb3'n al cliente, proponiendo mejoras.Brindar soporte tb'/xc3/xa9'cnico y funcional al cliente durante la gestib'/xc3/xb3'n.Cuidar de los activos a su cargo.Aplicar las polb'/xc3/xad'ticas de seguridad pertinentes al b'/xc3/xa1'rea. Misib'/xc3/xb3'n del Puesto: Gestionar clientes existentes, asegurando su correcto uso y b'/xc3/xa9'xito continuado. Coordinar y conducir reuniones con los clientes, recogiendo necesidades, mostrando y gestionando las funcionalidades de nuestro producto. Actuar como enlace entre el cliente y el equipo interno, definiendo tareas, cronogramas y priorizando actividades. Reportar incidentes y tomar decisiones para optimizar los procesos internos de Customer Success mediante mejora continua. Realizar actividades de parametrizacib'/xc3/xb3'n del producto o troubleshooting tb'/xc3/xa9'cnico en colaboracib'/xc3/xb3'n con el equipo de soporte. Requisitos: Experiencia Excluyente: Liderazgo de equipos.Experiencia en startups y en procesos de alto crecimiento.Conocimiento de metodologb'/xc3/xad'as de gestib'/xc3/xb3'n de proyectos, incluyendo metodologb'/xc3/xad'as b'/xc3/xa1'giles.Experiencia en roles similares dentro de startups.Formacib'/xc3/xb3'n en Ingenierb'/xc3/xad'a en Sistemas, Licenciatura en Sistemas o experiencia equivalente.Conocimientos en topologb'/xc3/xad'as de sistemas web y SQL para consultas de informacib'/xc3/xb3'n. Habilidades Blandas: LiderazgoCreatividadPensamiento crb'/xc3/xad'ticoComunicacib'/xc3/xb3'n efectivaAdaptabilidadGestib'/xc3/xb3'n del tiempoResolucib'/xc3/xb3'n de problemasTrabajo en equipo Beneficios: Sueldo base competitivo.Cobertura mb'/xc3/xa9'dica prepaga Swiss Medical.Db'/xc3/xad'a libre en cumpleab'/xc3/xb1'os + regalo a eleccib'/xc3/xb3'n.Feriados segb'/xc3/xba'n el pab'/xc3/xad's de residencia.15 db'/xc3/xad'as hb'/xc3/xa1'biles de vacaciones al ab'/xc3/xb1'o.Modalidad hb'/xc3/xad'brida: presencia en oficinas al menos 2 veces por semana (dependiendo del pab'/xc3/xad's).Espacio pet-friendly.Licencia por paternidad extendida.Espacios de juego.Clases optativas de inglb'/xc3/xa9's o portugub'/xc3/xa9's durante la jornada laboral.Herramientas informb'/xc3/xa1'ticas y kit de ingreso. Nivel de Inglb'/xc3/xa9's: Se valorarb'/xc3/xa1' un nivel de inglb'/xc3/xa9's avanzado y portugub'/xc3/xa9's intermedio. Si estb'/xc3/xa1's interesado en formar parte de un equipo dinb'/xc3/xa1'mico y en crecimiento, b'/xc2/xa1'te invitamos a postularte!

Ubicacib'/xc3/xb3'n:b'/xc2/xa0'[Argentina]Tipo de contrato:b'/xc2/xa0'[Relacib'/xc3/xb3'n de Dependencia]Salario:b'/xc2/xa0'Sueldo base competitivo [AR$] Descripcib'/xc3/xb3'n del Puesto: Buscamos un Customer Success Manager altamente motivado y con experiencia para unirse al equipo de nuestro cliente. El candidato ideal serb'/xc3/xa1' responsable de gestionar y optimizar la relacib'/xc3/xb3'n con nuestros clientes, asegurando el mb'/xc3/xa1'ximo aprovechamiento de nuestra plataforma y fomentando su b'/xc3/xa9'xito a largo plazo. Funciones del Puesto: Contactar a los clientes designados por el equipo comercial de manera perib'/xc3/xb3'dica, garantizando el uso b'/xc3/xb3'ptimo de la plataforma.Establecer KPIs para medir el b'/xc3/xa9'xito y el valor de la herramienta para el cliente.Identificar oportunidades de upsell.Adaptar nuestro producto a los procesos de atencib'/xc3/xb3'n al cliente, proponiendo mejoras.Brindar soporte tb'/xc3/xa9'cnico y funcional al cliente durante la gestib'/xc3/xb3'n.Cuidar de los activos a su cargo.Aplicar las polb'/xc3/xad'ticas de seguridad pertinentes al b'/xc3/xa1'rea. Misib'/xc3/xb3'n del Puesto: Gestionar clientes existentes, asegurando su correcto uso y b'/xc3/xa9'xito continuado. Coordinar y conducir reuniones con los clientes, recogiendo necesidades, mostrando y gestionando las funcionalidades de nuestro producto. Actuar como enlace entre el cliente y el equipo interno, definiendo tareas, cronogramas y priorizando actividades. Reportar incidentes y tomar decisiones para optimizar los procesos internos de Customer Success mediante mejora continua. Realizar actividades de parametrizacib'/xc3/xb3'n del producto o troubleshooting tb'/xc3/xa9'cnico en colaboracib'/xc3/xb3'n con el equipo de soporte. Requisitos: Experiencia Excluyente: Liderazgo de equipos.Experiencia en startups y en procesos de alto crecimiento.Conocimiento de metodologb'/xc3/xad'as de gestib'/xc3/xb3'n de proyectos, incluyendo metodologb'/xc3/xad'as b'/xc3/xa1'giles.Experiencia en roles similares dentro de startups.Formacib'/xc3/xb3'n en Ingenierb'/xc3/xad'a en Sistemas, Licenciatura en Sistemas o experiencia equivalente.Conocimientos en topologb'/xc3/xad'as de sistemas web y SQL para consultas de informacib'/xc3/xb3'n. Habilidades Blandas: LiderazgoCreatividadPensamiento crb'/xc3/xad'ticoComunicacib'/xc3/xb3'n efectivaAdaptabilidadGestib'/xc3/xb3'n del tiempoResolucib'/xc3/xb3'n de problemasTrabajo en equipo Beneficios: Sueldo base competitivo.Cobertura mb'/xc3/xa9'dica prepaga Swiss Medical.Db'/xc3/xad'a libre en cumpleab'/xc3/xb1'os + regalo a eleccib'/xc3/xb3'n.Feriados segb'/xc3/xba'n el pab'/xc3/xad's de residencia.15 db'/xc3/xad'as hb'/xc3/xa1'biles de vacaciones al ab'/xc3/xb1'o.Modalidad hb'/xc3/xad'brida: presencia en oficinas al menos 2 veces por semana (dependiendo del pab'/xc3/xad's).Espacio pet-friendly.Licencia por paternidad extendida.Espacios de juego.Clases optativas de inglb'/xc3/xa9's o portugub'/xc3/xa9's durante la jornada laboral.Herramientas informb'/xc3/xa1'ticas y kit de ingreso. Nivel de Inglb'/xc3/xa9's: Se valorarb'/xc3/xa1' un nivel de inglb'/xc3/xa9's avanzado y portugub'/xc3/xa9's intermedio. Si estb'/xc3/xa1's interesado en formar parte de un equipo dinb'/xc3/xa1'mico y en crecimiento, b'/xc2/xa1'te invitamos a postularte!

Ubicacib'/xc3/xb3'n:b'/xc2/xa0'[Argentina]Tipo de contrato:b'/xc2/xa0'[Relacib'/xc3/xb3'n de Dependencia]Salario:b'/xc2/xa0'Sueldo base competitivo [AR$] Descripcib'/xc3/xb3'n del Puesto: Buscamos un Customer Success Manager altamente motivado y con experiencia para unirse al equipo de nuestro cliente. El candidato ideal serb'/xc3/xa1' responsable de gestionar y optimizar la relacib'/xc3/xb3'n con nuestros clientes, asegurando el mb'/xc3/xa1'ximo aprovechamiento de nuestra plataforma y fomentando su b'/xc3/xa9'xito a largo plazo.b'/xc2/xa0'Ademb'/xc3/xa1's deberb'/xc3/xa1' contar con experiencia liderando equipos, experiencia en startups y serb'/xc3/xa1' muy importante que haya estado involucrado en procesos de alto crecimiento. Requerimos que hayas armado areas de CS desde cero (excluyente) B2B serb'/xc3/xa1' excluyente.b'/xc2/xa0'Funciones del Puesto: Contactar a los clientes designados por el equipo comercial de manera perib'/xc3/xb3'dica, garantizando el uso b'/xc3/xb3'ptimo de la plataforma.Establecer KPIs para medir el b'/xc3/xa9'xito y el valor de la herramienta para el cliente.Identificar oportunidades de upsell.Adaptar nuestro producto a los procesos de atencib'/xc3/xb3'n al cliente, proponiendo mejoras.Brindar soporte tb'/xc3/xa9'cnico y funcional al cliente durante la gestib'/xc3/xb3'n.Cuidar de los activos a su cargo.Aplicar las polb'/xc3/xad'ticas de seguridad pertinentes al b'/xc3/xa1'rea. Misib'/xc3/xb3'n del Puesto: Gestionar clientes existentes, asegurando su correcto uso y b'/xc3/xa9'xito continuado. Coordinar y conducir reuniones con los clientes, recogiendo necesidades, mostrando y gestionando las funcionalidades de nuestro producto. Actuar como enlace entre el cliente y el equipo interno, definiendo tareas, cronogramas y priorizando actividades. Reportar incidentes y tomar decisiones para optimizar los procesos internos de Customer Success mediante mejora continua. Realizar actividades de parametrizacib'/xc3/xb3'n del producto o troubleshooting tb'/xc3/xa9'cnico en colaboracib'/xc3/xb3'n con el equipo de soporte. Requisitos: Experiencia Excluyente: Liderazgo de equipos.Experiencia en startups y en procesos de alto crecimiento.Conocimiento de metodologb'/xc3/xad'as de gestib'/xc3/xb3'n de proyectos, incluyendo metodologb'/xc3/xad'as b'/xc3/xa1'giles.Experiencia en roles similares dentro de startups.Formacib'/xc3/xb3'n en Ingenierb'/xc3/xad'a en Sistemas, Licenciatura en Sistemas o experiencia equivalente.Conocimientos en topologb'/xc3/xad'as de sistemas web y SQL para consultas de informacib'/xc3/xb3'n. Habilidades Blandas: LiderazgoCreatividadPensamiento crb'/xc3/xad'ticoComunicacib'/xc3/xb3'n efectivaAdaptabilidadGestib'/xc3/xb3'n del tiempoResolucib'/xc3/xb3'n de problemasTrabajo en equipo Beneficios: Sueldo base competitivo.Cobertura mb'/xc3/xa9'dica prepaga Swiss Medical.Db'/xc3/xad'a libre en cumpleab'/xc3/xb1'os + regalo a eleccib'/xc3/xb3'n.Feriados segb'/xc3/xba'n el pab'/xc3/xad's de residencia.15 db'/xc3/xad'as hb'/xc3/xa1'biles de vacaciones al ab'/xc3/xb1'o.Modalidad hb'/xc3/xad'brida: presencia en oficinas al menos 2 veces por semana (dependiendo del pab'/xc3/xad's).Espacio pet-friendly.Licencia por paternidad extendida.Espacios de juego.Clases optativas de inglb'/xc3/xa9's o portugub'/xc3/xa9's durante la jornada laboral.Herramientas informb'/xc3/xa1'ticas y kit de ingreso. Nivel de Inglb'/xc3/xa9's: Se valorarb'/xc3/xa1' un nivel de inglb'/xc3/xa9's avanzado y portugub'/xc3/xa9's intermedio. Si estb'/xc3/xa1's interesado en formar parte de un equipo dinb'/xc3/xa1'mico y en crecimiento, b'/xc2/xa1'te invitamos a postularte!

Buscamos Service Manager para empresa lb'/xc3/xad'der en Latinoamb'/xc3/xa9'rica sobre seguridad de la informacib'/xc3/xb3'n.b'/xc2/xa1'Contratacib'/xc3/xb3'n directa y en modalidad de relacib'/xc3/xb3'n de dependencia con nuestro cliente!Posicib'/xc3/xb3'n fulltime. De lunes a viernes de 9am a 18hs.Modalidad hb'/xc3/xad'brida.Visita a las oficinas en Microcentro, CABA.Dos vacantes.Requisitos:b'/xe2/x80/xa2' Experiencia previa en puestos similares.b'/xe2/x80/xa2' Estudiante avanzado o graduado en carreras relacionadas a ingenierb'/xc3/xad'a, sistemas o afines (un plus).b'/xe2/x80/xa2' Microsoft Office avanzado.b'/xe2/x80/xa2' Comprensib'/xc3/xb3'n de plataformas e infraestructura TI, redes y Ciberseguridad.b'/xe2/x80/xa2' Gestib'/xc3/xb3'n y direccib'/xc3/xb3'n de proyectos.b'/xe2/x80/xa2' Gestib'/xc3/xb3'n de servicios TIb'/xe2/x80/xa2' Orientacib'/xc3/xb3'n al cliente.b'/xe2/x80/xa2' Orientacib'/xc3/xb3'n al logro de resultados.b'/xe2/x80/xa2' Liderazgo y trabajo en equipo.b'/xe2/x80/xa2' Ordenado y metb'/xc3/xb3'dico.b'/xe2/x80/xa2' Capacidad de trabajo bajo presib'/xc3/xb3'n.b'/xe2/x80/xa2' Capacidad de aprender y adoptar procedimientos rb'/xc3/xa1'pida y eficientemente.b'/xe2/x80/xa2' Habilidades para desarrollar presentaciones ante personas tb'/xc3/xa9'cnicas y ejecutivos de alto nivel.Funciones:b'/xe2/x80/xa2' Dar seguimiento a la correcta entrega del servicio al cliente.b'/xe2/x80/xa2' Representar al cliente dentro de la empresa.b'/xe2/x80/xa2' Administrar y dirigir los proyectos/servicios que le han sido asignados.b'/xe2/x80/xa2' Comprender tb'/xc3/xa9'cnicamente las funcionalidades en tb'/xc3/xa9'rminos generales de las tecnologb'/xc3/xad'as/servicios que implementa y gestiona la empresa.b'/xe2/x80/xa2' Lograr los resultados comprometidos y acordados en sus proyectos/servicios.b'/xe2/x80/xa2' Mantener comunicacib'/xc3/xb3'n y coordinacib'/xc3/xb3'n eficaz con los clientes y recursos internos de la compab'/xc3/xb1'b'/xc3/xad'a.b'/xe2/x80/xa2' Dar visibilidad del estado de satisfaccib'/xc3/xb3'n de los clientes asignados.b'/xe2/x80/xa2' Escalar y gestionar oportunamente las dificultades detectadas en la implementacib'/xc3/xb3'n de los proyectos/servicios, y en la entrega del servicio gestionado.b'/xe2/x80/xa2' Resguardar el cumplimiento del alcance del servicio gestionado y proyectos.b'/xe2/x80/xa2' Realizar presentaciones ejecutivas a clientes: del estado de avance de proyectos/servicios y del estado del servicio gestionado.b'/xe2/x80/xa2' Sostener y ampliar la cartera de servicios en conjunto con el b'/xc3/xa1'rea comercial y el Customer Success ManagerImportante paquete de beneficios corporativos + posibilidad de sumarse a empresa especializada en Seguridad informb'/xc3/xa1'tica con proyectos interesantes + relacib'/xc3/xb3'n de dependencia directa + obra social de primer nivel + Capacitaciones constantes + notebook + celular, entre otros beneficios!

Tech Background? Like helping customers?Support Specialist Wanted for our Success Team!b'/xc2/xa0'About Us b'/xc2/xa0'Appenate is a Brisbane-based SaaS company, building a leading business applications platform, aimed at the IT channel and enterprise.b'/xc2/xa0'Our growing customer base spans over 40 countries, which we support via an integrated team anchored out of Australia, South Africa, and Latin America to improve time-zone coverage for our users.b'/xc2/xa0'We've embraced the concept of a distributed company, with all team members working either from home (or the beach, mountains, cafe, whatever).b'/xc2/xa0'Twice a year we fly everyone to an interesting place for a week so that we can work together and hang out face-to-face (pandemics aside!).b'/xc2/xa0'The Opportunityb'/xc2/xa0'Be part of a lean, agile, and exciting team that is globally focused and working with cutting-edge mobile and cloud technologies.b'/xc2/xa0'Being a small company, we expect all team members to learn fast and play at a high level.b'/xc2/xa0'To join us, you need to be self-starting, disciplined and able to communicate well.b'/xc2/xa0'We are looking for applications from anywhere in Argentina. Fluent in English and Spanish (both written and spoken) is required.b'/xc2/xa0'We connect and communicate via online tools, so you'll be in regular contact with the whole team. You'll also be provided with whatever equipment you need to be productive.b'/xc2/xa0'This role offers an opportunity for you to learn and grow as the company expands, and you'll be working with smart, driven people that are building world-beating software.b'/xc2/xa0'Role b'&' Requirementsb'/xc2/xa0'Our platform is used by customers ranging from SMEs to the IT channel (software vendors, solution providers, system integrators, enterprise IT departments)b'/xc2/xa0'We're looking for someone that loves helping customers solve problems and enjoys showing folks how to get the most out of our platform.Key requirements:IT Diploma or DegreeExcellent English and Spanish, both written and spoken (you'll be in contact with customers from around the world, so English is critical)Experience in software implementation, cloud service configuration, solutions consulting and/or IT customer supportSelf-starter with proactiveness, enthusiasm, flexibility, and motivation b'/xe2/x80/x93' able to work effectively without regularly needing to be told what to doExperience in technical writing (support guides, knowledgebase etc)Diligence in all work aspects, and strong attention to detailAbility to find answers unassisted and to learn rapidlySoftware development experience or training is advantageousA very good, reliable internet connection for customer and internal communicationsb'/xc2/xa0'Duties will include: Developing an expert-level understanding of the Appenate platform and offeringManaging incoming support tickets and questions, ensuring that customers receive timely responses and progress updatesInvestigate and replicate customer issues (deep analysis into technical issues)Replicating customer issues and collaborating with our developers to resolveProvide high-quality, descriptive written answers to customer ticketsPerforming product testing when neededAuthoring of tutorials and other learning content as neededAdministering our online helpdesk and knowledgebaseAd hoc training with customers via web meetingSalary starts at USD $1,800 (per month) and will increase based on your experience, fit, and performance going forward.b'/xc2/xa0'

We are seeking an experienced Application Support for a international company.This role requires both proven experience with technology and outstanding personal communication and customer service skills. The candidate likes to collaborate in multicultural environments and interact with stakeholders to resolve technical issues. You should be curious and eager to troubleshoot and resolve complex technical issues. The candidate will be expected to be able to manage, update, and provide tier 3 support for custom b'&' 3rd Party applications built for Windows b'&' Linux in a very fast paced environment. Success in this role requires a commitment to teamwork, collaboration, and demonstrated leadership skills.b'/xc2/xa0'Required Qualifications* Windows b'&' Linux experience necessary.* Linux server/user administration, light scripting (perl, python, ruby or other), and database experience (MySQL, MongoDB, PostgreSQL, Oracle, MemSQL, or other).* Manage IIS, including load balanced applications, certificate monitoring, and deploying new sites b'&' applications manually b'&' via automated scripts and applications.* Ensure SQL Servers are performing optimally. Run CPU utilization and query analyzer and performance metrics.* Ensure adherence to standards. Safeguard our production and staging environment by reviewing and ensuring that all deployments to production/staging are thoroughly reviewed and have passed the QA process.* Basic+ network understanding and how to troubleshoot network related issues in both Windows or Linux.* Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented.* Ability to manage multiple conflicting deadlines and competing priorities.* Excellent relationship management, customer service and English communication skills in a variety of forms (written, live chat, conference calls, in-person.)* Ability to work independently with little direct supervision and as a part of a team.* Outstanding analytical and organizational abilities.* Ability to remain calm, composed and articulate when dealing with tough customer situations.* Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols and applicationsb'/xc2/xa0'Responsibilities* Database querying experience (MySQL, MongoDB, PostgreSQL, Oracle, MemSQL, or other) to identify data conditions and problems.* Manage and administer Custom developed applications as well as SaaS offerings.* Ensure SQL Servers are performing optimally. Run CPU utilization and query analyzer and performance metrics.* Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented.* Ability to manage multiple conflicting deadlines and competing priorities.* Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)* Ability to work independently with little direct supervision and as a part of a team.* Outstanding analytical and organizational abilities.* Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols and applications* Make sure servers conform to SOP standards (Standard Operating Procedures).* Manage server users, groups and permissions.* Prioritize, analyze, troubleshoot and resolve or escalate any system issues in a timely manner.* Provide end user technical support across all systems and devices.* Follows up, tests, and troubleshoots as necessary* Partners with development team on root cause analysis* Keeps customers informed of case resolution.* Interacts closely with other departments to provide first hand feedback from customers.b'/xc2/xa0'Required:Bachelor degree in Information Technology or related fieldCould also be a student of any engineering or related career

We are looking for a Sr Salesforce Developer to join our team! The project is within the Digital Agriculture industry and is based in San Francisco, CA. The team develops a platform that examines weather, soil and field data to help farmers determine potential yield-limiting factors in their fields.We're on the lookout for an individual who shares our dedication to assisting farmers in enhancing productivity through digital solutions. This role offers a unique opportunity to become a part of our dynamic team, responsible for testing applications that guarantee an exceptional experience for our valued customers. In collaboration with our engineering team, business analysts, and business partners, you will play a pivotal role in developing a world-class application that enhances productivity and elevates the customer experience. About the role We are looking for a talented and motivated Salesforce Developer to contribute to the mission of helping the worldb'/xe2/x80/x99's farmers sustainably increase productivity using digital tools, mobile software, advanced analytics, and high-quality assurance standards. This role is a unique opportunity to join our dynamic team, responsible for building and maintaining the apps that ensure a great experience for our customers. Are you passionate about Salesforce? We are looking for a Salesforce Developer to provide solutions and build our Salesforce platform. You will partner with engineering, business analysts, and business partners to build a world-class application to improve productivity and customer experience. Role Responsibilities: Work with other engineers, business stakeholders and analysts to deeply understand visual designs, application workflows, transitions, personas, use cases.Build elegant support tools and services.Participate in code reviews to share knowledge, help each other learn new things and take pride in making our code betterWrite comprehensive tests (unit, integration, automation) to improve qualityBring product and code improvement ideas to the teamIdentify risks associated with component or application ImplementationKeep current with trends and technological innovations in the agricultural industry and make appropriate development recommendations.Lead development initiatives and provides mentorship and direction to less experienced Engineers.Lead project technical scoping, technical specification review, training of new staff and of emerging Salesforce technologies to existing staff. Basic Qualifications: Intermediate/Advanced English skills with strong communication abilities.Self-motivated, quick learner, and adaptable to new technologies and legacy systems.Thrives in a team environment, actively contributes to collaboration, fostering a sense of community.Excellent problem-solving and analytical skills, with a keen eye for detail and a proactive approach to issue resolution. Embraces new ideas to enhance problem-solving processes.Expert in Salesforce development, customization, and integration. Qualifications for the Role: 4+ years of Salesforce platform experience5+ Year of Web application development using modern framework experience.Experience working with Apex.Experience working with frontend web framework like React.Solid foundational grounding in OO design, RDBMS principles, and data modeling.Nice to have:Experience documenting use cases and implementation decisions.Familiarity with financial / software industry requirements.Experience successfully implementing third-party vendors/add-ons.Experience with Agile Development and SCRUM.Experience building platforms that support declarative interfaces.Salesforce Admin, Developer certifications preferred.Deep understanding of the Salesforce product suite including Sales Cloud, Service Cloud, Communities, and AppExchange solutions.Knowledge of complex integrations.Position Type:Remote opportunity from Argentina, Brazil and Uruguay.Full-Time and Long-Term Position Location: Argentina, Brazil and Uruguay.

Job Summary:We are looking for a highly organized and results-oriented IT Project Manager to oversee the planning, execution, and delivery of technology projects within our organization. The ideal candidate will have a strong understanding of IT systems, project management methodologies, and business needs, ensuring that projects are completed on time, within scope, and on budget. This role requires excellent communication, leadership, and problem-solving skills to drive cross-functional teams toward project success.Key Responsibilities:Project Planning and Initiation: Collaborate with stakeholders to define project scope, objectives, and success criteria.Develop comprehensive project plans, including timelines, budgets, resource allocation, and risk assessments.Identify and procure necessary resources, including personnel, software, and equipment.Execution and Monitoring: Lead and coordinate cross-functional teams to ensure successful project execution.Monitor project progress, manage timelines, and address deviations or delays.Use project management tools (e.g., Microsoft Project, Jira, Trello) to track deliverables and milestones.Facilitate regular status meetings and provide updates to stakeholders and senior management.Risk Management: Identify potential risks and develop mitigation plans to minimize impact on project goals.Proactively resolve issues and escalate challenges when necessary.Stakeholder Communication and Documentation: Act as the primary point of contact between technical teams and business stakeholders.Ensure clear communication of project requirements, progress, and changes.Maintain detailed project documentation, including requirements, designs, test cases, and post-project reviews.Delivery and Post-Implementation Support: Oversee testing, quality assurance, and deployment of IT solutions.Ensure a smooth transition to operational teams, including training and knowledge transfer.Conduct post-project evaluations to assess success and identify areas for improvement. Qualifications:Education and Certifications: Bachelorb'/xe2/x80/x99's degree in Information Technology, Computer Science, or a related field.Project management certifications such as PMP, PRINCE2, or Certified Scrum Master (CSM) are highly desirable.Experience: 3b'/xe2/x80/x93'5 years of experience managing IT projects, including software development, infrastructure upgrades, and system integrations.Proven experience with Agile, Scrum, or Waterfall project management methodologies.Hands-on experience with IT systems, applications, or cloud platforms is a plus.Skills and Competencies: Strong understanding of IT infrastructure, software development lifecycle (SDLC), and business processes.Proficiency with project management tools like Microsoft Project, Jira, or Smartsheet.Excellent leadership and interpersonal skills for managing cross-functional teams.Exceptional organizational, problem-solving, and multitasking abilities.Strong communication skills to effectively engage with technical teams and non-technical stakeholders.b'/xc2/xa0'Excellent contracting conditions are offered

We areb'/xc2/xa0'hiring ab'/xc2/xa0'Software Engineer/ DevOpsb'/xc2/xa0'to join ourb'/xc2/xa0'Site Operationsb'/xc2/xa0'team.b'/xc2/xa0' You will work as an individual contributor delivering exceptional customer experiences and leading the implementation of critical features to accelerate the delivery of our clientb'/xe2/x80/x99's products b'/xe2/x80/x93' both on the web and mobile. You will have daily exposure to a range of technical challenges and customer experiences which will stretch and develop your technical and leadership skills. You are a problem solver who has a passion for technology and crazy about providing attention to details. So, if you are a motivatedb'/xc2/xa0'professionalb'/xc2/xa0'looking to join a collaborative, close-knit team, drop us a line. You might be a perfect fit! Impact you will make in the role: Find new opportunities to develop software that adds value to the customer business. You can lead these projects to a successful implementation!Implementation of new monitoring systems for infrastructure, microservices, and applications.Design, develop, test, deploy, maintain and improve software.Continuously refine monitoring processes, thresholds, and configurations, using your logic and understanding of systems.Set up a new CI/CD workflow to automate the creation of new monitoring.Promote best practices of software engineering and software design patterns in a newly created team. You can leave your mark in the way we work!Create and maintain documentation on installations, incidents, and procedures.Perform system wide analysis to ensure the proposed solution is the best-in-class without causing any negative impact. You will be: Developing your monitoring skills by thinking how and where we should monitor, log, automate, and develop new solutions to manage the information of a website with more than 60k requests per minute.Mentoring and guiding a newly created team to follow the best practices in the industry in order to achieve the best solutions for the customer needs.Interacting with Cloud Services from AWSWorking on large scale and distributed systems.Troubleshooting over different systems and applications.Looking to automate tasks in order to reduce toil and increase engineering work. Expertise you will bring in: Minimum qualifications: Experience in the field of Computer Science (we wonb'/xe2/x80/x99't ask you to write an insertion sort pseudocode from memory or analyze time-complexity of Knuth-Morris-Pratt algorithm, because you already know that

IT Integration Program Manager, full time (EEUU)Leading multinational company in the manufacturing of medical devices, based in Danvers, USA, is looking for an IT Integration Program Manager. We are seeking a seasoned Program Manager with a minimum of 10 years of experience in overseeing complex IT projects to complete the IT Integration. The ideal candidate will excel in strategic planning, team leadership, and successful project execution within the IT domain. This candidate should have experience in managing complex acquisitions/mergers and divestures. Skills Strong influencing and partnering skills to coordinate resources within IT.Self-starter with the ability to work through ambiguity.Make decisions and take timely independent action.Lead, collaborate, challenge, and influence peers, subordinates, and senior management.Work under pressure and tight timelines.Facilitate cross-functional meetings to resolve issues promptly.Build win-win solutions across business and IT.Excellent interpersonal and communication skills, including explaining IT strategies and financials to IT leaders.Preferred multi-functional experience in Commercial, Supply Chain, Rb'&'D, Infrastructure (Technology Services), and ISRM (Information Security b'&' Risk Management) and supporting IT functions. Responsibilities Inherit and lead an integration program from Jb'&'J Acquisitions b'&' Divestitures team, forming a new team and completing the program in 2025. This role will oversee approximately multiple Project Managers. Strategic Planning: Develop and implement strategic initiatives aligned with organizational goals, focusing on effective IT project portfolio management.Team Leadership: Lead and inspire cross-functional teams, fostering collaboration and ensuring project success.Portfolio Management: Oversee the IT project portfolio, aligning with business objectives and optimizing resource allocation.Risk Management: Identify and mitigate project and portfolio risks, maintaining project integrity.Dependency Management: Manage dependencies across the portfolio, ensuring seamless project coordination.Stakeholder Communication: Establish clear communication channels with stakeholders, providing regular updates and addressing concerns. Develop strong relationships with Technical Product Managers and Owners.Budget Management: Manage the budget of all the program effectively.b'/xc2/xa0' Requirements Minimum 10 years of proven experience as a Program Manager in IT project and portfolio management.In-depth understanding of IT project management, agile methodologies, and portfolio management best practices.Degree in a related field such as Computer Science, Information Technology, Business Administration, or a similar discipline.Strong leadership skills with a track record of motivating teams to achieve project goals.Excellent communication and interpersonal skills.Results-oriented mindset, consistently delivering successful project and portfolio outcomes.Experience in managing ~$10MM budgetsMust be in the Abiomed Danvers, MA 3 days/weekApply online!

Solution Engineer: We are looking for a Solutions Engineer with deep hands-on experience developing solutions in both front-end and back-end technologies. The ideal candidate will have: Tools and technologies Solutions engineer with more than 3 years of development experience Programming languages: mastery of languages ​​such as Java, React, Node, JavaScript or others relevant to the company's technological stack. Cloud Platforms: Experience with cloud platforms such as AWS, Azure or Google Cloud. Databases: knowledge of SQL and NoSQL databases. API: Experience with RESTful APIs and web services. DevOps Tools: Familiarity with CI/CD tools such as Jenkins, GitLab CI or similar. Containerization: experience with Docker and Kubernetes. Monitoring Tools: Knowledge of monitoring and logging tools such as Prometheus, Grafana or ELK stack. Soft skills Analytical Thinking: Strong analytical skills to understand and solve complex technical problems. Customer Focus: A customer-centric approach to understanding and meeting customer needs. Needs. Collaboration: Ability to work effectively with cross-functional teams. Adaptability: Flexibility to adapt to changing technologies and customer requirements. Leadership: Ability to lead technical discussions and guide clients to the best solutions.b'

BA Data Analyst, full time - remoteb'/xc2/xa0'Role: BA Data Analyst, IT PMO Leading multinational company in the manufacturing of medical devices, based in Danvers, USA, is looking for a BA Data Analyst. As a BA Data Analyst within the IT PMO, you will play a crucial role in shaping the future of our technology initiatives by bridging the gap between IT and business stakeholders. Combining your business acumen, analytical mindset, and understanding of project management, you will ensure projects align with strategic objectives and deliver measurable value. You will achieve this by leveraging data-driven insights to guide decision-making and optimize our digital product portfolio, which includes core applications like Salesforce and SAP. In this role, you will collaborate with a diverse set of cross-functional partners across Product Management, Engineering, Data Engineering, Manufacturing, Marketing, Sales, Finance, Supply Chain, and other departments. You will proactively use data and analysis to identify business outcomes and solve product developmentb'/xe2/x80/x99's biggest challenges, in order to help us define the measurable definition of success for digital products, and influence product strategy and investment decisions with data. b'/xc2/xa0' Responsibilities: Outcomes Seeking: Lead discussions with IT and business stakeholders to identify and analyze desired outcomes. Establish measurable links between digital products, enterprise priorities, and business outcomes. Utilize data-driven insights to ensure projects deliver value aligned with strategic goals. Help IT teams to prioritize development efforts based on data analysis and projected impact. Provide support on the definition of success metrics for key digital products, setting quarterly and annual targets through OKRs.Data-Driven Perspective: Guide teams in leveraging data to drive decision-making. Develop hypotheses and utilize a diverse toolkit of analytical approaches, methodologies, and frameworks to test them. Empower teams to utilize existing data effectively and generate new data sources where necessary. Facilitate data-driven prioritization and decision-making processes.Communication and Influence: Communicate data-driven insights in a clear and compelling manner, translating complex analyses into actionable recommendations. Influence stakeholders and build consensus through effective storytelling and data visualization. Establish credibility as a trusted advisor through structured, clear, and insightful communication.Project Support: Collaborate with project managers to develop comprehensive project plans, track progress against milestones, and proactively manage risks and issues.Communication and Reporting: Provide regular updates on project status, analysis findings, and recommendations to stakeholders. Deliver impactful presentations and reports that clearly convey key insights and drive informed decision-making. Preferred Qualifications: Bachelor's degree in Business Administration, Information Systems, or a related field.A minimum of 5 years of experience as a Business Analyst, Data Analyst within a business function, or a similar role, preferably within an IT PMO environment.Strong understanding of business analysis methodologies and best practices.Proficiency in data analysis and visualization tools (preferably Python or R), with the ability to extract, manipulate, and analyze data to generate actionable insights.Proven experience in data storytelling, effectively communicating findings and recommendations to both technical and non-technical stakeholders through compelling visualizations and presentations.Demonstrated ability to identify and articulate the connections between technology investments, data-driven initiatives, and measurable business outcomes, with a focus on driving strategic decision-making and business growth.Experience working in cross-functional teams, collaborating with stakeholders from diverse backgrounds to define project objectives, develop analytical approaches, and drive project execution.Strong attention to detail and a commitment to delivering high-quality work within tight deadlines, with a proactive and results-oriented approach to problem-solving. General conditions for contractors - remote LATAM This role is to perform as a contractor, full time, 100% remote.b'/xc2/xa0'Those who work as contractors have b'