Customer success manager

Ubicacib'/xc3/xb3'n:b'/xc2/xa0'[Argentina]Tipo de contrato:b'/xc2/xa0'[Relacib'/xc3/xb3'n de Dependencia]Salario:b'/xc2/xa0'Sueldo base competitivo [AR$] Descripcib'/xc3/xb3'n del Puesto: Buscamos un Customer Success Manager altamente motivado y con experiencia para unirse al equipo de nuestro cliente. El candidato ideal serb'/xc3/xa1' responsable de gestionar y optimizar la relacib'/xc3/xb3'n con nuestros clientes, asegurando el mb'/xc3/xa1'ximo aprovechamiento de nuestra plataforma y fomentando su b'/xc3/xa9'xito a largo plazo. Funciones del Puesto: Contactar a los clientes designados por el equipo comercial de manera perib'/xc3/xb3'dica, garantizando el uso b'/xc3/xb3'ptimo de la plataforma.Establecer KPIs para medir el b'/xc3/xa9'xito y el valor de la herramienta para el cliente.Identificar oportunidades de upsell.Adaptar nuestro producto a los procesos de atencib'/xc3/xb3'n al cliente, proponiendo mejoras.Brindar soporte tb'/xc3/xa9'cnico y funcional al cliente durante la gestib'/xc3/xb3'n.Cuidar de los activos a su cargo.Aplicar las polb'/xc3/xad'ticas de seguridad pertinentes al b'/xc3/xa1'rea. Misib'/xc3/xb3'n del Puesto: Gestionar clientes existentes, asegurando su correcto uso y b'/xc3/xa9'xito continuado. Coordinar y conducir reuniones con los clientes, recogiendo necesidades, mostrando y gestionando las funcionalidades de nuestro producto. Actuar como enlace entre el cliente y el equipo interno, definiendo tareas, cronogramas y priorizando actividades. Reportar incidentes y tomar decisiones para optimizar los procesos internos de Customer Success mediante mejora continua. Realizar actividades de parametrizacib'/xc3/xb3'n del producto o troubleshooting tb'/xc3/xa9'cnico en colaboracib'/xc3/xb3'n con el equipo de soporte. Requisitos: Experiencia Excluyente: Liderazgo de equipos.Experiencia en startups y en procesos de alto crecimiento.Conocimiento de metodologb'/xc3/xad'as de gestib'/xc3/xb3'n de proyectos, incluyendo metodologb'/xc3/xad'as b'/xc3/xa1'giles.Experiencia en roles similares dentro de startups.Formacib'/xc3/xb3'n en Ingenierb'/xc3/xad'a en Sistemas, Licenciatura en Sistemas o experiencia equivalente.Conocimientos en topologb'/xc3/xad'as de sistemas web y SQL para consultas de informacib'/xc3/xb3'n. Habilidades Blandas: LiderazgoCreatividadPensamiento crb'/xc3/xad'ticoComunicacib'/xc3/xb3'n efectivaAdaptabilidadGestib'/xc3/xb3'n del tiempoResolucib'/xc3/xb3'n de problemasTrabajo en equipo Beneficios: Sueldo base competitivo.Cobertura mb'/xc3/xa9'dica prepaga Swiss Medical.Db'/xc3/xad'a libre en cumpleab'/xc3/xb1'os + regalo a eleccib'/xc3/xb3'n.Feriados segb'/xc3/xba'n el pab'/xc3/xad's de residencia.15 db'/xc3/xad'as hb'/xc3/xa1'biles de vacaciones al ab'/xc3/xb1'o.Modalidad hb'/xc3/xad'brida: presencia en oficinas al menos 2 veces por semana (dependiendo del pab'/xc3/xad's).Espacio pet-friendly.Licencia por paternidad extendida.Espacios de juego.Clases optativas de inglb'/xc3/xa9's o portugub'/xc3/xa9's durante la jornada laboral.Herramientas informb'/xc3/xa1'ticas y kit de ingreso. Nivel de Inglb'/xc3/xa9's: Se valorarb'/xc3/xa1' un nivel de inglb'/xc3/xa9's avanzado y portugub'/xc3/xa9's intermedio. Si estb'/xc3/xa1's interesado en formar parte de un equipo dinb'/xc3/xa1'mico y en crecimiento, b'/xc2/xa1'te invitamos a postularte!

b'/xc2/xa0' Ubicacib'/xc3/xb3'n:b'/xc2/xa0'[Argentina]Tipo de contrato:b'/xc2/xa0'[Relacib'/xc3/xb3'n de Dependencia]Salario:b'/xc2/xa0'Sueldo base competitivo [AR$] Descripcib'/xc3/xb3'n del Puesto: Buscamos un Customer Success Manager altamente motivado y con experiencia para unirse al equipo de nuestro cliente. El candidato ideal serb'/xc3/xa1' responsable de gestionar y optimizar la relacib'/xc3/xb3'n con nuestros clientes, asegurando el mb'/xc3/xa1'ximo aprovechamiento de nuestra plataforma y fomentando su b'/xc3/xa9'xito a largo plazo.b'/xc2/xa0'Ademb'/xc3/xa1's deberb'/xc3/xa1' contar con experiencia liderando equipos, experiencia en startups y serb'/xc3/xa1' muy importante que haya estado involucrado en procesos de alto crecimiento. B2B serb'/xc3/xa1' excluyente.b'/xc2/xa0'Funciones del Puesto: Contactar a los clientes designados por el equipo comercial de manera perib'/xc3/xb3'dica, garantizando el uso b'/xc3/xb3'ptimo de la plataforma.Establecer KPIs para medir el b'/xc3/xa9'xito y el valor de la herramienta para el cliente.Identificar oportunidades de upsell.Adaptar nuestro producto a los procesos de atencib'/xc3/xb3'n al cliente, proponiendo mejoras.Brindar soporte tb'/xc3/xa9'cnico y funcional al cliente durante la gestib'/xc3/xb3'n.Cuidar de los activos a su cargo.Aplicar las polb'/xc3/xad'ticas de seguridad pertinentes al b'/xc3/xa1'rea. Misib'/xc3/xb3'n del Puesto: Gestionar clientes existentes, asegurando su correcto uso y b'/xc3/xa9'xito continuado. Coordinar y conducir reuniones con los clientes, recogiendo necesidades, mostrando y gestionando las funcionalidades de nuestro producto. Actuar como enlace entre el cliente y el equipo interno, definiendo tareas, cronogramas y priorizando actividades. Reportar incidentes y tomar decisiones para optimizar los procesos internos de Customer Success mediante mejora continua. Realizar actividades de parametrizacib'/xc3/xb3'n del producto o troubleshooting tb'/xc3/xa9'cnico en colaboracib'/xc3/xb3'n con el equipo de soporte. Requisitos: Experiencia Excluyente: Liderazgo de equipos.Experiencia en startups y en procesos de alto crecimiento.Conocimiento de metodologb'/xc3/xad'as de gestib'/xc3/xb3'n de proyectos, incluyendo metodologb'/xc3/xad'as b'/xc3/xa1'giles.Experiencia en roles similares dentro de startups.Formacib'/xc3/xb3'n en Ingenierb'/xc3/xad'a en Sistemas, Licenciatura en Sistemas o experiencia equivalente.Conocimientos en topologb'/xc3/xad'as de sistemas web y SQL para consultas de informacib'/xc3/xb3'n. Habilidades Blandas: LiderazgoCreatividadPensamiento crb'/xc3/xad'ticoComunicacib'/xc3/xb3'n efectivaAdaptabilidadGestib'/xc3/xb3'n del tiempoResolucib'/xc3/xb3'n de problemasTrabajo en equipo Beneficios: Sueldo base competitivo.Cobertura mb'/xc3/xa9'dica prepaga Swiss Medical.Db'/xc3/xad'a libre en cumpleab'/xc3/xb1'os + regalo a eleccib'/xc3/xb3'n.Feriados segb'/xc3/xba'n el pab'/xc3/xad's de residencia.15 db'/xc3/xad'as hb'/xc3/xa1'biles de vacaciones al ab'/xc3/xb1'o.Modalidad hb'/xc3/xad'brida: presencia en oficinas al menos 2 veces por semana (dependiendo del pab'/xc3/xad's).Espacio pet-friendly.Licencia por paternidad extendida.Espacios de juego.Clases optativas de inglb'/xc3/xa9's o portugub'/xc3/xa9's durante la jornada laboral.Herramientas informb'/xc3/xa1'ticas y kit de ingreso. Nivel de Inglb'/xc3/xa9's: Se valorarb'/xc3/xa1' un nivel de inglb'/xc3/xa9's avanzado y portugub'/xc3/xa9's intermedio. Si estb'/xc3/xa1's interesado en formar parte de un equipo dinb'/xc3/xa1'mico y en crecimiento, b'/xc2/xa1'te invitamos a postularte!

Ubicacib'/xc3/xb3'n:b'/xc2/xa0'[Argentina]Tipo de contrato:b'/xc2/xa0'[Relacib'/xc3/xb3'n de Dependencia]Salario:b'/xc2/xa0'Sueldo base competitivo [AR$] Descripcib'/xc3/xb3'n del Puesto: Buscamos un Customer Success Manager altamente motivado y con experiencia para unirse al equipo de nuestro cliente. El candidato ideal serb'/xc3/xa1' responsable de gestionar y optimizar la relacib'/xc3/xb3'n con nuestros clientes, asegurando el mb'/xc3/xa1'ximo aprovechamiento de nuestra plataforma y fomentando su b'/xc3/xa9'xito a largo plazo.b'/xc2/xa0'Ademb'/xc3/xa1's deberb'/xc3/xa1' contar con experiencia liderando equipos, experiencia en startups y serb'/xc3/xa1' muy importante que haya estado involucrado en procesos de alto crecimiento. Requerimos que hayas armado areas de CS desde cero (excluyente) B2B serb'/xc3/xa1' excluyente.b'/xc2/xa0'Funciones del Puesto: Contactar a los clientes designados por el equipo comercial de manera perib'/xc3/xb3'dica, garantizando el uso b'/xc3/xb3'ptimo de la plataforma.Establecer KPIs para medir el b'/xc3/xa9'xito y el valor de la herramienta para el cliente.Identificar oportunidades de upsell.Adaptar nuestro producto a los procesos de atencib'/xc3/xb3'n al cliente, proponiendo mejoras.Brindar soporte tb'/xc3/xa9'cnico y funcional al cliente durante la gestib'/xc3/xb3'n.Cuidar de los activos a su cargo.Aplicar las polb'/xc3/xad'ticas de seguridad pertinentes al b'/xc3/xa1'rea. Misib'/xc3/xb3'n del Puesto: Gestionar clientes existentes, asegurando su correcto uso y b'/xc3/xa9'xito continuado. Coordinar y conducir reuniones con los clientes, recogiendo necesidades, mostrando y gestionando las funcionalidades de nuestro producto. Actuar como enlace entre el cliente y el equipo interno, definiendo tareas, cronogramas y priorizando actividades. Reportar incidentes y tomar decisiones para optimizar los procesos internos de Customer Success mediante mejora continua. Realizar actividades de parametrizacib'/xc3/xb3'n del producto o troubleshooting tb'/xc3/xa9'cnico en colaboracib'/xc3/xb3'n con el equipo de soporte. Requisitos: Experiencia Excluyente: Liderazgo de equipos.Experiencia en startups y en procesos de alto crecimiento.Conocimiento de metodologb'/xc3/xad'as de gestib'/xc3/xb3'n de proyectos, incluyendo metodologb'/xc3/xad'as b'/xc3/xa1'giles.Experiencia en roles similares dentro de startups.Formacib'/xc3/xb3'n en Ingenierb'/xc3/xad'a en Sistemas, Licenciatura en Sistemas o experiencia equivalente.Conocimientos en topologb'/xc3/xad'as de sistemas web y SQL para consultas de informacib'/xc3/xb3'n. Habilidades Blandas: LiderazgoCreatividadPensamiento crb'/xc3/xad'ticoComunicacib'/xc3/xb3'n efectivaAdaptabilidadGestib'/xc3/xb3'n del tiempoResolucib'/xc3/xb3'n de problemasTrabajo en equipo Beneficios: Sueldo base competitivo.Cobertura mb'/xc3/xa9'dica prepaga Swiss Medical.Db'/xc3/xad'a libre en cumpleab'/xc3/xb1'os + regalo a eleccib'/xc3/xb3'n.Feriados segb'/xc3/xba'n el pab'/xc3/xad's de residencia.15 db'/xc3/xad'as hb'/xc3/xa1'biles de vacaciones al ab'/xc3/xb1'o.Modalidad hb'/xc3/xad'brida: presencia en oficinas al menos 2 veces por semana (dependiendo del pab'/xc3/xad's).Espacio pet-friendly.Licencia por paternidad extendida.Espacios de juego.Clases optativas de inglb'/xc3/xa9's o portugub'/xc3/xa9's durante la jornada laboral.Herramientas informb'/xc3/xa1'ticas y kit de ingreso. Nivel de Inglb'/xc3/xa9's: Se valorarb'/xc3/xa1' un nivel de inglb'/xc3/xa9's avanzado y portugub'/xc3/xa9's intermedio. Si estb'/xc3/xa1's interesado en formar parte de un equipo dinb'/xc3/xa1'mico y en crecimiento, b'/xc2/xa1'te invitamos a postularte!

Buscamos Service Manager para empresa lb'/xc3/xad'der en Latinoamb'/xc3/xa9'rica sobre seguridad de la informacib'/xc3/xb3'n.b'/xc2/xa1'Contratacib'/xc3/xb3'n directa y en modalidad de relacib'/xc3/xb3'n de dependencia con nuestro cliente!Posicib'/xc3/xb3'n fulltime. De lunes a viernes de 9am a 18hs.Modalidad hb'/xc3/xad'brida.Visita a las oficinas en Microcentro, CABA.Dos vacantes.Requisitos:b'/xe2/x80/xa2' Experiencia previa en puestos similares.b'/xe2/x80/xa2' Estudiante avanzado o graduado en carreras relacionadas a ingenierb'/xc3/xad'a, sistemas o afines (un plus).b'/xe2/x80/xa2' Microsoft Office avanzado.b'/xe2/x80/xa2' Comprensib'/xc3/xb3'n de plataformas e infraestructura TI, redes y Ciberseguridad.b'/xe2/x80/xa2' Gestib'/xc3/xb3'n y direccib'/xc3/xb3'n de proyectos.b'/xe2/x80/xa2' Gestib'/xc3/xb3'n de servicios TIb'/xe2/x80/xa2' Orientacib'/xc3/xb3'n al cliente.b'/xe2/x80/xa2' Orientacib'/xc3/xb3'n al logro de resultados.b'/xe2/x80/xa2' Liderazgo y trabajo en equipo.b'/xe2/x80/xa2' Ordenado y metb'/xc3/xb3'dico.b'/xe2/x80/xa2' Capacidad de trabajo bajo presib'/xc3/xb3'n.b'/xe2/x80/xa2' Capacidad de aprender y adoptar procedimientos rb'/xc3/xa1'pida y eficientemente.b'/xe2/x80/xa2' Habilidades para desarrollar presentaciones ante personas tb'/xc3/xa9'cnicas y ejecutivos de alto nivel.Funciones:b'/xe2/x80/xa2' Dar seguimiento a la correcta entrega del servicio al cliente.b'/xe2/x80/xa2' Representar al cliente dentro de la empresa.b'/xe2/x80/xa2' Administrar y dirigir los proyectos/servicios que le han sido asignados.b'/xe2/x80/xa2' Comprender tb'/xc3/xa9'cnicamente las funcionalidades en tb'/xc3/xa9'rminos generales de las tecnologb'/xc3/xad'as/servicios que implementa y gestiona la empresa.b'/xe2/x80/xa2' Lograr los resultados comprometidos y acordados en sus proyectos/servicios.b'/xe2/x80/xa2' Mantener comunicacib'/xc3/xb3'n y coordinacib'/xc3/xb3'n eficaz con los clientes y recursos internos de la compab'/xc3/xb1'b'/xc3/xad'a.b'/xe2/x80/xa2' Dar visibilidad del estado de satisfaccib'/xc3/xb3'n de los clientes asignados.b'/xe2/x80/xa2' Escalar y gestionar oportunamente las dificultades detectadas en la implementacib'/xc3/xb3'n de los proyectos/servicios, y en la entrega del servicio gestionado.b'/xe2/x80/xa2' Resguardar el cumplimiento del alcance del servicio gestionado y proyectos.b'/xe2/x80/xa2' Realizar presentaciones ejecutivas a clientes: del estado de avance de proyectos/servicios y del estado del servicio gestionado.b'/xe2/x80/xa2' Sostener y ampliar la cartera de servicios en conjunto con el b'/xc3/xa1'rea comercial y el Customer Success ManagerImportante paquete de beneficios corporativos + posibilidad de sumarse a empresa especializada en Seguridad informb'/xc3/xa1'tica con proyectos interesantes + relacib'/xc3/xb3'n de dependencia directa + obra social de primer nivel + Capacitaciones constantes + notebook + celular, entre otros beneficios!

Job Summary:We are looking for a highly organized and results-oriented IT Project Manager to oversee the planning, execution, and delivery of technology projects within our organization. The ideal candidate will have a strong understanding of IT systems, project management methodologies, and business needs, ensuring that projects are completed on time, within scope, and on budget. This role requires excellent communication, leadership, and problem-solving skills to drive cross-functional teams toward project success.Key Responsibilities:Project Planning and Initiation: Collaborate with stakeholders to define project scope, objectives, and success criteria.Develop comprehensive project plans, including timelines, budgets, resource allocation, and risk assessments.Identify and procure necessary resources, including personnel, software, and equipment.Execution and Monitoring: Lead and coordinate cross-functional teams to ensure successful project execution.Monitor project progress, manage timelines, and address deviations or delays.Use project management tools (e.g., Microsoft Project, Jira, Trello) to track deliverables and milestones.Facilitate regular status meetings and provide updates to stakeholders and senior management.Risk Management: Identify potential risks and develop mitigation plans to minimize impact on project goals.Proactively resolve issues and escalate challenges when necessary.Stakeholder Communication and Documentation: Act as the primary point of contact between technical teams and business stakeholders.Ensure clear communication of project requirements, progress, and changes.Maintain detailed project documentation, including requirements, designs, test cases, and post-project reviews.Delivery and Post-Implementation Support: Oversee testing, quality assurance, and deployment of IT solutions.Ensure a smooth transition to operational teams, including training and knowledge transfer.Conduct post-project evaluations to assess success and identify areas for improvement. Qualifications:Education and Certifications: Bachelorb'/xe2/x80/x99's degree in Information Technology, Computer Science, or a related field.Project management certifications such as PMP, PRINCE2, or Certified Scrum Master (CSM) are highly desirable.Experience: 3b'/xe2/x80/x93'5 years of experience managing IT projects, including software development, infrastructure upgrades, and system integrations.Proven experience with Agile, Scrum, or Waterfall project management methodologies.Hands-on experience with IT systems, applications, or cloud platforms is a plus.Skills and Competencies: Strong understanding of IT infrastructure, software development lifecycle (SDLC), and business processes.Proficiency with project management tools like Microsoft Project, Jira, or Smartsheet.Excellent leadership and interpersonal skills for managing cross-functional teams.Exceptional organizational, problem-solving, and multitasking abilities.Strong communication skills to effectively engage with technical teams and non-technical stakeholders.b'/xc2/xa0'Excellent contracting conditions are offered

IT Integration Program Manager, full time (EEUU)Leading multinational company in the manufacturing of medical devices, based in Danvers, USA, is looking for an IT Integration Program Manager. We are seeking a seasoned Program Manager with a minimum of 10 years of experience in overseeing complex IT projects to complete the IT Integration. The ideal candidate will excel in strategic planning, team leadership, and successful project execution within the IT domain. This candidate should have experience in managing complex acquisitions/mergers and divestures. Skills Strong influencing and partnering skills to coordinate resources within IT.Self-starter with the ability to work through ambiguity.Make decisions and take timely independent action.Lead, collaborate, challenge, and influence peers, subordinates, and senior management.Work under pressure and tight timelines.Facilitate cross-functional meetings to resolve issues promptly.Build win-win solutions across business and IT.Excellent interpersonal and communication skills, including explaining IT strategies and financials to IT leaders.Preferred multi-functional experience in Commercial, Supply Chain, Rb'&'D, Infrastructure (Technology Services), and ISRM (Information Security b'&' Risk Management) and supporting IT functions. Responsibilities Inherit and lead an integration program from Jb'&'J Acquisitions b'&' Divestitures team, forming a new team and completing the program in 2025. This role will oversee approximately multiple Project Managers. Strategic Planning: Develop and implement strategic initiatives aligned with organizational goals, focusing on effective IT project portfolio management.Team Leadership: Lead and inspire cross-functional teams, fostering collaboration and ensuring project success.Portfolio Management: Oversee the IT project portfolio, aligning with business objectives and optimizing resource allocation.Risk Management: Identify and mitigate project and portfolio risks, maintaining project integrity.Dependency Management: Manage dependencies across the portfolio, ensuring seamless project coordination.Stakeholder Communication: Establish clear communication channels with stakeholders, providing regular updates and addressing concerns. Develop strong relationships with Technical Product Managers and Owners.Budget Management: Manage the budget of all the program effectively.b'/xc2/xa0' Requirements Minimum 10 years of proven experience as a Program Manager in IT project and portfolio management.In-depth understanding of IT project management, agile methodologies, and portfolio management best practices.Degree in a related field such as Computer Science, Information Technology, Business Administration, or a similar discipline.Strong leadership skills with a track record of motivating teams to achieve project goals.Excellent communication and interpersonal skills.Results-oriented mindset, consistently delivering successful project and portfolio outcomes.Experience in managing ~$10MM budgetsMust be in the Abiomed Danvers, MA 3 days/weekApply online!

We are hiring an Ecommerce Account Manager with fluent spoken English to join for an award winning US ecommerce agency with specialization and partnerships with Adobe Commerce (Magento), BigCommerce, Shopify and Klaviyo among others.If you consider yourself someone eager to develop, learn, and be part of an agile, fast paced, and open environment, don't hesitate and apply for this vacancy!- Responsabilities:* Manage clients and collaborate in the strategy to grow their revenues.b'/xc2/xa0'b'/xc2/xa0'* Delivery requested work and the accounting of hours/effort required to get paid.* Pay great attention to detail (read very carefully) a high level of organization, strong communication/perception skills and project management experience.b'/xc2/xa0'* Intensive use of platforms like Adobe Commerce (Magento), BigCommerce or Shopify, as well as ESPs such as Klaviyo, DotDigital and Hubspot.* Multitask and shuffle competing priorities in a fast pace environment without constant direction from leadership* Organize projects monthly tasks, time management and clients budgets* This position is 100% remote, but candidates must be available to work in one of the US time zones.* Minumum Qualifications:- + 2 years of Ecommerce management experience - the more hands-on the better- Familiarity with Customer Lifecycle Marketing executed through email and SMS- + 2 years of Project Management experience with development team or other areas- Able to multitask and shuffle competing priorities in a fast pace environment without constant direction from leadership- Excellent oral and written English communication skills- Relentlessly high standards and high attention to detail- Empathic and Selfdriven - able to understand clients goals and expectations and provide the information they need to understand our effort and valueb'/xc2/xa0'*Preferred Qualifications- Experience with Adobe Commerce (Magento), BigCommerce, or Shopify- Experience with one or more of the Customer Lifecycle Marketing tools like Klaviyo, DotDigital, Listrak or Hubspot- Digital marketing experience and training - funnels, value proposition development- Familiarity with CRO and A/B testing- Spanish skills a plus* Benefits:- Fully remote position from monday to friday- Minimum of 6 working hours between 8am - 6pm (Pacific Time)- 12 vacation days per year- 10 paid holidays per year b'/xc2/xa0'

We are seeking an outstandingb'/xc2/xa0'Product Managerb'/xc2/xa0'to oversee the development of key products within our portfolio. The ideal candidate will be adept at aligning strategic product direction, driving project execution, and delivering technology solutions that meet our high standards.b'/xc2/xa0'Responsibilities:- Develop and articulate compelling product visions and strategies, aligning them with company OKRs.- Manage the product lifecycle from concept to launch, applying Agile practices to ensure effective execution and timely delivery.- Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to build scalable and impactful products.- Define and prioritize product backlogs, and plan sprints by working closely with Scrum Masters and Agile teams.- Facilitate the setting and tracking of quarterly OKRs for the product team, ensuring alignment with overall business goals.- Conduct market and user research to validate hypotheses and inform product development strategies.- Monitor product performance and key metrics post-launch to ensure continuous improvement and customer satisfaction.- Serve as the primary point of contact for stakeholders, providing regular updates and managing expectations effectively.Qualifications:- Bachelorb'/xe2/x80/x99's or Masterb'/xe2/x80/x99's degree in Business Administration, Computer Science, Engineering, or a related field.- Minimum of 2 years of product management experience in a technology-driven environment.- Proven track record of managing all aspects of a successful product throughout its lifecycle.- Strong familiarity with Agile methodologies and experience with OKRs for setting and achieving goals.- Excellent problem-solving, organizational, and analytical skills.- Strong leadership capabilities with experience leading cross-functional teams.- Exceptional communication and presentation skills.

Tech Background? Like helping customers?Support Specialist Wanted for our Success Team!b'/xc2/xa0'About Us b'/xc2/xa0'Appenate is a Brisbane-based SaaS company, building a leading business applications platform, aimed at the IT channel and enterprise.b'/xc2/xa0'Our growing customer base spans over 40 countries, which we support via an integrated team anchored out of Australia, South Africa, and Latin America to improve time-zone coverage for our users.b'/xc2/xa0'We've embraced the concept of a distributed company, with all team members working either from home (or the beach, mountains, cafe, whatever).b'/xc2/xa0'Twice a year we fly everyone to an interesting place for a week so that we can work together and hang out face-to-face (pandemics aside!).b'/xc2/xa0'The Opportunityb'/xc2/xa0'Be part of a lean, agile, and exciting team that is globally focused and working with cutting-edge mobile and cloud technologies.b'/xc2/xa0'Being a small company, we expect all team members to learn fast and play at a high level.b'/xc2/xa0'To join us, you need to be self-starting, disciplined and able to communicate well.b'/xc2/xa0'We are looking for applications from anywhere in Argentina. Fluent in English and Spanish (both written and spoken) is required.b'/xc2/xa0'We connect and communicate via online tools, so you'll be in regular contact with the whole team. You'll also be provided with whatever equipment you need to be productive.b'/xc2/xa0'This role offers an opportunity for you to learn and grow as the company expands, and you'll be working with smart, driven people that are building world-beating software.b'/xc2/xa0'Role b'&' Requirementsb'/xc2/xa0'Our platform is used by customers ranging from SMEs to the IT channel (software vendors, solution providers, system integrators, enterprise IT departments)b'/xc2/xa0'We're looking for someone that loves helping customers solve problems and enjoys showing folks how to get the most out of our platform.Key requirements:IT Diploma or DegreeExcellent English and Spanish, both written and spoken (you'll be in contact with customers from around the world, so English is critical)Experience in software implementation, cloud service configuration, solutions consulting and/or IT customer supportSelf-starter with proactiveness, enthusiasm, flexibility, and motivation b'/xe2/x80/x93' able to work effectively without regularly needing to be told what to doExperience in technical writing (support guides, knowledgebase etc)Diligence in all work aspects, and strong attention to detailAbility to find answers unassisted and to learn rapidlySoftware development experience or training is advantageousA very good, reliable internet connection for customer and internal communicationsb'/xc2/xa0'Duties will include: Developing an expert-level understanding of the Appenate platform and offeringManaging incoming support tickets and questions, ensuring that customers receive timely responses and progress updatesInvestigate and replicate customer issues (deep analysis into technical issues)Replicating customer issues and collaborating with our developers to resolveProvide high-quality, descriptive written answers to customer ticketsPerforming product testing when neededAuthoring of tutorials and other learning content as neededAdministering our online helpdesk and knowledgebaseAd hoc training with customers via web meetingSalary starts at USD $1,800 (per month) and will increase based on your experience, fit, and performance going forward.b'/xc2/xa0'

A Regional Customer Experience (CX) Manager is responsible for driving customer satisfaction and improving the overall customer experience in relation to the product. The role will primarily focus on ensuring that all customer touchpoints are optimized to deliver an exceptional experience that aligns with both regional needs and local market requirements. Understand business requirements (local and regional) and adapt customer experience strategyCreate and execute a customer experience that focuses on improving customer satisfaction and retentionWork closely with regional and local teams to create user journeys using enterprise-friendly user design UX toolsImplement CS tools and platforms to help the team understand user journeys mapped to user storiesEnsure UX includes legal, compliance and regulatory requirementsMap end-to-end customer journeys to identify key touchpoints and opportunities to improve the experienceCollaborate with global CS teams to ensure consistency in customer experience while enabling regional/local customizationServe as a liaison between the commercial and technical team ensuring that customer experience and business requirements are communicated effectivelyRegularly evaluate and improve CS initiatives, ensuring all customer interactions are seamless and meet local business needsFoster a culture of customer obsession within the region, ensuring that all teams prioritize customer needs and feedback in their outputActively participate in regional and local iteration and PI planning, daily meetings and relevant agile ceremoniesFluency in English and Spanish required; Portuguese or French is valued Tools and technologies Design tools: Figma, Sketch, Adobe XD, InVision or similar tools. Prototyping tools: Axure, Marvel or similar tools. Analysis tools: Google Analytics, Hotjar, Mixpanel or similar tools. User research tools: UserTesting, Lookback, Optimal Workshop or similar tools. Collaboration tools: Slack, Microsoft Teams, Miro or similar tools.

We are seeking an experienced Application Support for a international company.This role requires both proven experience with technology and outstanding personal communication and customer service skills. The candidate likes to collaborate in multicultural environments and interact with stakeholders to resolve technical issues. You should be curious and eager to troubleshoot and resolve complex technical issues. The candidate will be expected to be able to manage, update, and provide tier 3 support for custom b'&' 3rd Party applications built for Windows b'&' Linux in a very fast paced environment. Success in this role requires a commitment to teamwork, collaboration, and demonstrated leadership skills.b'/xc2/xa0'Required Qualifications* Windows b'&' Linux experience necessary.* Linux server/user administration, light scripting (perl, python, ruby or other), and database experience (MySQL, MongoDB, PostgreSQL, Oracle, MemSQL, or other).* Manage IIS, including load balanced applications, certificate monitoring, and deploying new sites b'&' applications manually b'&' via automated scripts and applications.* Ensure SQL Servers are performing optimally. Run CPU utilization and query analyzer and performance metrics.* Ensure adherence to standards. Safeguard our production and staging environment by reviewing and ensuring that all deployments to production/staging are thoroughly reviewed and have passed the QA process.* Basic+ network understanding and how to troubleshoot network related issues in both Windows or Linux.* Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented.* Ability to manage multiple conflicting deadlines and competing priorities.* Excellent relationship management, customer service and English communication skills in a variety of forms (written, live chat, conference calls, in-person.)* Ability to work independently with little direct supervision and as a part of a team.* Outstanding analytical and organizational abilities.* Ability to remain calm, composed and articulate when dealing with tough customer situations.* Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols and applicationsb'/xc2/xa0'Responsibilities* Database querying experience (MySQL, MongoDB, PostgreSQL, Oracle, MemSQL, or other) to identify data conditions and problems.* Manage and administer Custom developed applications as well as SaaS offerings.* Ensure SQL Servers are performing optimally. Run CPU utilization and query analyzer and performance metrics.* Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented.* Ability to manage multiple conflicting deadlines and competing priorities.* Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)* Ability to work independently with little direct supervision and as a part of a team.* Outstanding analytical and organizational abilities.* Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols and applications* Make sure servers conform to SOP standards (Standard Operating Procedures).* Manage server users, groups and permissions.* Prioritize, analyze, troubleshoot and resolve or escalate any system issues in a timely manner.* Provide end user technical support across all systems and devices.* Follows up, tests, and troubleshoots as necessary* Partners with development team on root cause analysis* Keeps customers informed of case resolution.* Interacts closely with other departments to provide first hand feedback from customers.b'/xc2/xa0'Required:Bachelor degree in Information Technology or related fieldCould also be a student of any engineering or related career

Somosb'/xc2/xa0'IT Patagonia,b'/xc2/xa0'un equipo que brinda soluciones en la industria del conocimiento con impacto positivo. Llevamos 30 ab'/xc3/xb1'os liderando procesos de evolucib'/xc3/xb3'n tecnolb'/xc3/xb3'gica brindando soluciones para potenciar el funcionamiento de las organizaciones y el desarrollo de las personas que las componen. Queremos ser una mejor empresa para el mundo y sabemos que los mejores resultados se alcanzan de manera colaborativa. Por eso crecemos, innovamos y evolucionamos juntos.Estamos reforzando el equipo y buscamos un perfil Especialista Certificado Basis que se sume a la comunidad de IT Patagonia.b'/xc2/xa0'#BepatagonianBuscamos una persona proactiva y autb'/xc3/xb3'noma con capacidad para resolver problemas, flexible ante los cambios, comprometida, buena relacib'/xc3/xb3'n interpersonal y trabajo en equipo.b'/xc2/xa0'b'/xc2/xa0'Su funcib'/xc3/xb3'n principal serb'/xc3/xa1' la participacib'/xc3/xb3'n en el proyecto de migracib'/xc3/xb3'n del core bancario a tecnologb'/xc3/xad'a S4/HANA.b'/xc2/xa0'Deberb'/xc3/xa1' tener una sb'/xc3/xb3'lida experiencia en la definicib'/xc3/xb3'n de la arquitectura aplicativa, implementacib'/xc3/xb3'n de soluciones de misib'/xc3/xb3'n crb'/xc3/xad'tica con alta disponibilidad y la migracib'/xc3/xb3'n heterogb'/xc3/xa9'nea de los sistemas- Se requiere experiencia comprobable no menor a 5 ab'/xc3/xb1'os en proyectos complejos, con alta integracib'/xc3/xb3'n de tecnologb'/xc3/xad'as y de gran envergadura.- Se requieren certificaciones S4/HANA actualizadas- Conocimientos de soluciones de industria SAP Banking Services, ERP, Po, Solution Manager para el manejo de integridad, monitoreo y reportes.- Conocimientos de soluciones SAP Cloud como Success Facotr, ARIBA, Concur, etcb'/xc2/xa0'b'/xc2/xa0'Serb'/xc3/xa1'n valorados conocimientos en plataforma Mainframe (z/Os), Base de Datos DB2, Sistema storage, soluciones de back up y Linux.b'/xc2/xa0'Manejo de inglb'/xc3/xa9's intermediob'/xc2/xa0'b'/xc2/xa0'Horario de Trabajo: Lunes a Viernes 9 a 18hsb'/xc2/xa0'b'/xc2/xa0'Principales responsabilidades:b'/xc2/xa0'Definicib'/xc3/xb3'n de la arquitectura aplicativa SAP dentro del proyecto de migracib'/xc3/xb3'n del core bancario trabajando con los distintos equipos de la empresa.b'/xc2/xa0'Brindar soporte y asignar los recursos para las actividades del proyecto y su posterior implementacib'/xc3/xb3'nb'/xc2/xa0'Brindar soporte ante cuestiones de emergencias que surjan durante el proceso de negocios.b'/xc2/xa0'Trabajar con los distintos grupos de infraestructura y desarrollo para obtener mejores resoluciones.Somosb'/xc2/xa0'#empresaB, comprometidos con un sistema econb'/xc3/xb3'mico que beneficia al planeta y a todas las personas. Fomentamos una cultura inclusiva porque consideramos que la diversidad agrega valor a todo lo que hacemos. Queremos que todas las personas se sientan parte y generamos un espacio basado en la colaboracib'/xc3/xb3'n, la pluralidad, la diversidad y la innovacib'/xc3/xb3'n continua. Queremos ser protagonistas en una sociedad mb'/xc3/xa1's responsable, justa e integrada.b'/xc2/xa1'Sumate a esta experiencia!

Somosb'/xc2/xa0'IT Patagonia,b'/xc2/xa0'un equipo que brinda soluciones en la industria del conocimiento con impacto positivo. Llevamos 30 ab'/xc3/xb1'os liderando procesos de evolucib'/xc3/xb3'n tecnolb'/xc3/xb3'gica brindando soluciones para potenciar el funcionamiento de las organizaciones y el desarrollo de las personas que las componen. Queremos ser una mejor empresa para el mundo y sabemos que los mejores resultados se alcanzan de manera colaborativa. Por eso crecemos, innovamos y evolucionamos juntos.Estamos reforzando el equipo y buscamos un perfil Especialista Basis que se sume a la comunidad de IT Patagonia.b'/xc2/xa0'#BepatagonianBuscamos una persona proactiva y autb'/xc3/xb3'noma con capacidad para resolver problemas, flexible ante los cambios, comprometida, buena relacib'/xc3/xb3'n interpersonal y trabajo en equipo.b'/xc2/xa0'b'/xc2/xa0'Su funcib'/xc3/xb3'n principal serb'/xc3/xa1' la Administracib'/xc3/xb3'n BASIS de los sistemas SAP productivos instalados, integrando el equipo de mantenimiento.b'/xc2/xa0'Adicionalmente participarb'/xc3/xa1' de distintos proyectos de upgrade e implementacib'/xc3/xb3'n de productos.b'/xc2/xa0'Se requiere experiencia comprobable de 5 ab'/xc3/xb1'os en administracib'/xc3/xb3'n y mantenimiento de sistemas SAP.- Conocimientos de soluciones de industria Banking Services, ERP, Po, Solution Manager para el manejo de integridad, monitoreo y reportes.- Conocimientos de soluciones cloud de SAP, como Success Factor, ARIBA, Concur, etc- b'/xc2/xa0'Certificaciones S4/HANA serb'/xc3/xa1'n deseablesb'/xc2/xa0'b'/xc2/xa0'Serb'/xc3/xa1'n valorados conocimientos en plataforma Mainframe (z/Os), Base de Datos DB2, Sistema storage, soluciones de back up y Linux.b'/xc2/xa0'Manejo de inglb'/xc3/xa9's intermediob'/xc2/xa0'b'/xc2/xa0'Horario de Trabajo: Lunes a Viernes 13 a 21hsb'/xc2/xa0'b'/xc2/xa0'Principales responsabilidades:b'/xc2/xa0'Garantizar la disponibilidad del sistema trabajando con los distintos equipos de la empresa.b'/xc2/xa0'Brindar soporte y asignar los recursos para las actividades planificadas, tales como mantenimiento del sistema, actualizacib'/xc3/xb3'n y restauracib'/xc3/xb3'n.b'/xc2/xa0'Brindar soporte ante cuestiones de emergencias que surjan durante el proceso de negocios.b'/xc2/xa0'Trabajar con los distintos grupos de infraestructura y desarrollo para obtener mejores resoluciones.b'/xc2/xa0'Monitoreo proactivo de los sistemasb'/xc2/xa0'Monitoreo proactivo de la performance de los procesos crb'/xc3/xad'ticosSomosb'/xc2/xa0'#empresaB, comprometidos con un sistema econb'/xc3/xb3'mico que beneficia al planeta y a todas las personas. Fomentamos una cultura inclusiva porque consideramos que la diversidad agrega valor a todo lo que hacemos. Queremos que todas las personas se sientan parte y generamos un espacio basado en la colaboracib'/xc3/xb3'n, la pluralidad, la diversidad y la innovacib'/xc3/xb3'n continua. Queremos ser protagonistas en una sociedad mb'/xc3/xa1's responsable, justa e integrada.b'/xc2/xa1'Sumate a esta experiencia!