Ensuring fast

Locations*: Buenos Aires, Argentina, is preferable; other locations are in Argentina, Brazil, Colombia, Peru, Chile, Mexico, Bolivia, Spain, Serbia (Belgrade), Czechia (Prague), Ukraine, Portugal.Type of work: Remote, full-timeWe are seeking a Senior SRE engineer to join a team that works on a complex distributed architecture, spanning physical machines - and virtualizing on-prem host/cloud computing.The role is to help set up centralized DevOps and help existing teams adopt more centralized best practices. The ideal candidate will have the ability to manage complexity and tackle problems across multiple stack layers as a part of a small team championing operational excellence.Our environment is relaxed yet intellectually intense. Our teams are lean and agile, which means rapid prototyping of products with immediate user feedback. We seek people who think in code, aspire to solve undiscovered computer science challenges, and are motivated by being around like-minded people. In fact, of the 600 employees globally, approximately 500 of them code daily.Job (Project) DescriptionThe customer develops and deploys systematic financial strategies across a variety of asset classes and global markets. We seek to produce high-quality predictive signals (alphas) through our proprietary research platform to employ financial strategies focused on exploiting market inefficiencies. Our teams work collaboratively to drive the production of alphas and financial strategies b'/xe2/x80/x93' the foundation of a sustainable, global investment platform.Key Responsibilities:Architecture and Automation: Design and deploy As-A-Service solutions using open-source software to automate system management, scaling, and monitoring.System Optimization: Develop tools to streamline deployment, monitoring, and incident management for large-scale, distributed environments.Collaboration Across Teams: Work with development and operations teams to design and implement software solutions that enhance the overall reliability of services. Contribute to the ongoing DevOps and Agile transformation.Monitoring b'&' Incident Response: Set up, configure, and maintain monitoring and alerting systems to ensure real-time visibility into system performance. Participate in on-call rotations to respond to incidents and mitigate downtime.CI/CD b'&' Infrastructure Management: Continuously improve CI/CD pipelines using tools like GitLab, Helm, Terraform, and Ansible, ensuring fast, safe, and reliable deployments.Container Orchestration: Leverage container orchestration platforms like Kubernetes (K8S) to manage distributed systems at scale. Experience with Slurm or similar cluster management is a plus.Cloud and Automation Tools: Use cloud infrastructure (AWS, GCP, etc.) and Infrastructure as Code (IaC) tools to automate the provisioning and scaling of resources.Key Skills and Requirements:Linux Systems: Deep expertise and hands-on experience working with Linux-based systems, with a focus on optimization and troubleshooting.Python Proficiency: Strong skills in Python for scripting, automation, and system management.Containerization b'&' Orchestration: In-depth knowledge of container orchestration technologies such as Kubernetes (K8S). Experience with other cluster management tools like Slurm is a plus.Infrastructure as Code (IaC): Hands-on experience with tools like Helm, Terraform, and Ansible to manage infrastructure in a scalable and automated way.Container Technologies: Strong working knowledge of Docker, Podman, or other containerization systems to enable efficient and consistent deployment.CI/CD Pipelines: Experience working with CI/CD tools, especially GitLab (preferred), GitHub, or Git, to ensure smooth and rapid delivery cycles.Monitoring b'&' Logging: Experience with monitoring and logging solutions such as Prometheus, Grafana, and the ELK stack to provide comprehensive insights into system performance and health.Relational Databases: Understanding of relational databases, their performance tuning, and management in distributed systems.Agile Development: Familiarity with Agile development methodologies, with a focus on continuous improvement and collaboration.Cloud Experience: Exposure to cloud technologies such as AWS or Google Cloud (GCP) is a strong plus.Collaboration b'&' Communication: A team-first attitude with excellent verbal and written communication skills in English, able to work collaboratively with peers across the organization.

Tech Background? Like helping customers?Support Specialist Wanted for our Success Team!b'/xc2/xa0'About Us b'/xc2/xa0'Appenate is a Brisbane-based SaaS company, building a leading business applications platform, aimed at the IT channel and enterprise.b'/xc2/xa0'Our growing customer base spans over 40 countries, which we support via an integrated team anchored out of Australia, South Africa, and Latin America to improve time-zone coverage for our users.b'/xc2/xa0'We've embraced the concept of a distributed company, with all team members working either from home (or the beach, mountains, cafe, whatever).b'/xc2/xa0'Twice a year we fly everyone to an interesting place for a week so that we can work together and hang out face-to-face (pandemics aside!).b'/xc2/xa0'The Opportunityb'/xc2/xa0'Be part of a lean, agile, and exciting team that is globally focused and working with cutting-edge mobile and cloud technologies.b'/xc2/xa0'Being a small company, we expect all team members to learn fast and play at a high level.b'/xc2/xa0'To join us, you need to be self-starting, disciplined and able to communicate well.b'/xc2/xa0'We are looking for applications from anywhere in Argentina. Fluent in English and Spanish (both written and spoken) is required.b'/xc2/xa0'We connect and communicate via online tools, so you'll be in regular contact with the whole team. You'll also be provided with whatever equipment you need to be productive.b'/xc2/xa0'This role offers an opportunity for you to learn and grow as the company expands, and you'll be working with smart, driven people that are building world-beating software.b'/xc2/xa0'Role b'&' Requirementsb'/xc2/xa0'Our platform is used by customers ranging from SMEs to the IT channel (software vendors, solution providers, system integrators, enterprise IT departments)b'/xc2/xa0'We're looking for someone that loves helping customers solve problems and enjoys showing folks how to get the most out of our platform.Key requirements:IT Diploma or DegreeExcellent English and Spanish, both written and spoken (you'll be in contact with customers from around the world, so English is critical)Experience in software implementation, cloud service configuration, solutions consulting and/or IT customer supportSelf-starter with proactiveness, enthusiasm, flexibility, and motivation b'/xe2/x80/x93' able to work effectively without regularly needing to be told what to doExperience in technical writing (support guides, knowledgebase etc)Diligence in all work aspects, and strong attention to detailAbility to find answers unassisted and to learn rapidlySoftware development experience or training is advantageousA very good, reliable internet connection for customer and internal communicationsb'/xc2/xa0'Duties will include: Developing an expert-level understanding of the Appenate platform and offeringManaging incoming support tickets and questions, ensuring that customers receive timely responses and progress updatesInvestigate and replicate customer issues (deep analysis into technical issues)Replicating customer issues and collaborating with our developers to resolveProvide high-quality, descriptive written answers to customer ticketsPerforming product testing when neededAuthoring of tutorials and other learning content as neededAdministering our online helpdesk and knowledgebaseAd hoc training with customers via web meetingSalary starts at USD $1,800 (per month) and will increase based on your experience, fit, and performance going forward.b'/xc2/xa0'

We are seeking an experienced Application Support for a international company.This role requires both proven experience with technology and outstanding personal communication and customer service skills. The candidate likes to collaborate in multicultural environments and interact with stakeholders to resolve technical issues. You should be curious and eager to troubleshoot and resolve complex technical issues. The candidate will be expected to be able to manage, update, and provide tier 3 support for custom b'&' 3rd Party applications built for Windows b'&' Linux in a very fast paced environment. Success in this role requires a commitment to teamwork, collaboration, and demonstrated leadership skills.b'/xc2/xa0'Required Qualifications* Windows b'&' Linux experience necessary.* Linux server/user administration, light scripting (perl, python, ruby or other), and database experience (MySQL, MongoDB, PostgreSQL, Oracle, MemSQL, or other).* Manage IIS, including load balanced applications, certificate monitoring, and deploying new sites b'&' applications manually b'&' via automated scripts and applications.* Ensure SQL Servers are performing optimally. Run CPU utilization and query analyzer and performance metrics.* Ensure adherence to standards. Safeguard our production and staging environment by reviewing and ensuring that all deployments to production/staging are thoroughly reviewed and have passed the QA process.* Basic+ network understanding and how to troubleshoot network related issues in both Windows or Linux.* Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented.* Ability to manage multiple conflicting deadlines and competing priorities.* Excellent relationship management, customer service and English communication skills in a variety of forms (written, live chat, conference calls, in-person.)* Ability to work independently with little direct supervision and as a part of a team.* Outstanding analytical and organizational abilities.* Ability to remain calm, composed and articulate when dealing with tough customer situations.* Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols and applicationsb'/xc2/xa0'Responsibilities* Database querying experience (MySQL, MongoDB, PostgreSQL, Oracle, MemSQL, or other) to identify data conditions and problems.* Manage and administer Custom developed applications as well as SaaS offerings.* Ensure SQL Servers are performing optimally. Run CPU utilization and query analyzer and performance metrics.* Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented.* Ability to manage multiple conflicting deadlines and competing priorities.* Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)* Ability to work independently with little direct supervision and as a part of a team.* Outstanding analytical and organizational abilities.* Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols and applications* Make sure servers conform to SOP standards (Standard Operating Procedures).* Manage server users, groups and permissions.* Prioritize, analyze, troubleshoot and resolve or escalate any system issues in a timely manner.* Provide end user technical support across all systems and devices.* Follows up, tests, and troubleshoots as necessary* Partners with development team on root cause analysis* Keeps customers informed of case resolution.* Interacts closely with other departments to provide first hand feedback from customers.b'/xc2/xa0'Required:Bachelor degree in Information Technology or related fieldCould also be a student of any engineering or related career