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We are seeking an experienced Application Support for a international company.This role requires both proven experience with technology and outstanding personal communication and customer service skills. The candidate likes to collaborate in multicultural environments and interact with stakeholders to resolve technical issues. You should be curious and eager to troubleshoot and resolve complex technical issues. The candidate will be expected to be able to manage, update, and provide tier 3 support for custom b'&' 3rd Party applications built for Windows b'&' Linux in a very fast paced environment. Success in this role requires a commitment to teamwork, collaboration, and demonstrated leadership skills.b'/xc2/xa0'Required Qualifications* Windows b'&' Linux experience necessary.* Linux server/user administration, light scripting (perl, python, ruby or other), and database experience (MySQL, MongoDB, PostgreSQL, Oracle, MemSQL, or other).* Manage IIS, including load balanced applications, certificate monitoring, and deploying new sites b'&' applications manually b'&' via automated scripts and applications.* Ensure SQL Servers are performing optimally. Run CPU utilization and query analyzer and performance metrics.* Ensure adherence to standards. Safeguard our production and staging environment by reviewing and ensuring that all deployments to production/staging are thoroughly reviewed and have passed the QA process.* Basic+ network understanding and how to troubleshoot network related issues in both Windows or Linux.* Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented.* Ability to manage multiple conflicting deadlines and competing priorities.* Excellent relationship management, customer service and English communication skills in a variety of forms (written, live chat, conference calls, in-person.)* Ability to work independently with little direct supervision and as a part of a team.* Outstanding analytical and organizational abilities.* Ability to remain calm, composed and articulate when dealing with tough customer situations.* Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols and applicationsb'/xc2/xa0'Responsibilities* Database querying experience (MySQL, MongoDB, PostgreSQL, Oracle, MemSQL, or other) to identify data conditions and problems.* Manage and administer Custom developed applications as well as SaaS offerings.* Ensure SQL Servers are performing optimally. Run CPU utilization and query analyzer and performance metrics.* Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented.* Ability to manage multiple conflicting deadlines and competing priorities.* Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)* Ability to work independently with little direct supervision and as a part of a team.* Outstanding analytical and organizational abilities.* Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols and applications* Make sure servers conform to SOP standards (Standard Operating Procedures).* Manage server users, groups and permissions.* Prioritize, analyze, troubleshoot and resolve or escalate any system issues in a timely manner.* Provide end user technical support across all systems and devices.* Follows up, tests, and troubleshoots as necessary* Partners with development team on root cause analysis* Keeps customers informed of case resolution.* Interacts closely with other departments to provide first hand feedback from customers.b'/xc2/xa0'Required:Bachelor degree in Information Technology or related fieldCould also be a student of any engineering or related career

A Regional Customer Experience (CX) Manager is responsible for driving customer satisfaction and improving the overall customer experience in relation to the product. The role will primarily focus on ensuring that all customer touchpoints are optimized to deliver an exceptional experience that aligns with both regional needs and local market requirements. Understand business requirements (local and regional) and adapt customer experience strategyCreate and execute a customer experience that focuses on improving customer satisfaction and retentionWork closely with regional and local teams to create user journeys using enterprise-friendly user design UX toolsImplement CS tools and platforms to help the team understand user journeys mapped to user storiesEnsure UX includes legal, compliance and regulatory requirementsMap end-to-end customer journeys to identify key touchpoints and opportunities to improve the experienceCollaborate with global CS teams to ensure consistency in customer experience while enabling regional/local customizationServe as a liaison between the commercial and technical team ensuring that customer experience and business requirements are communicated effectivelyRegularly evaluate and improve CS initiatives, ensuring all customer interactions are seamless and meet local business needsFoster a culture of customer obsession within the region, ensuring that all teams prioritize customer needs and feedback in their outputActively participate in regional and local iteration and PI planning, daily meetings and relevant agile ceremoniesFluency in English and Spanish required; Portuguese or French is valued Tools and technologies Design tools: Figma, Sketch, Adobe XD, InVision or similar tools. Prototyping tools: Axure, Marvel or similar tools. Analysis tools: Google Analytics, Hotjar, Mixpanel or similar tools. User research tools: UserTesting, Lookback, Optimal Workshop or similar tools. Collaboration tools: Slack, Microsoft Teams, Miro or similar tools.

DevOps Engineer Responsibilities: (Junior) Design and develop automation to support continuous delivery and continuous integration processes.Building and maintaining tools, solutions and modules associated with deployment and our operations platform, ensuring that all meet our customer service standards and reduce errors.Actively troubleshoot any issues that arise during testing and production, catching and solving issues before launch.Test our system integrity, implemented designs, application developments and other processes related to infrastructure, making improvements as needed.Update our processes and design new processes as needed.Deploy product updates as required while implementing integrations when they arise.Automate our operational processes as needed, with accuracy and in compliance with our security requirements.Specifying, documenting, developing and writing automation scripts.Establish DevOps Engineer team best practices.Manage code deployments, fixes, updates and related processes.Work with open-source technologies as needed.Work with CI and CD tools, and source control such as GIT, Jenkins.Offer technical support where needed. Stay current with industry trends and source new ways for our business to improve b'/xc2/xa0' DevOps Engineer Requirements (SSR) Strong experience with Linux-based infrastructures, Linux/Unix administration, and AWS.Strong knowledge of shell scripting.Strong experience with Openstack b'/xc2/xa0'technologies and cloud services.Strong experience in CI/CD pipelines buildingExperience with databases such as Oracle, MySQL and NoSQL.Experience with Scrum and workflow tools such as Jira.Experience in working with Ansible for automation and configuration.Strong communication skills and ability to explain protocol and processes with team and management.More than two years of experience in a DevOps Engineer role (or similar role); experience in software development and infrastructure development is a plus.Stellar troubleshooting skills with the ability to spot issues before they become problems.Current with industry trends, IT ops and industry best practices, and able to identify the ones we should implement.Time and project management skills, with the capability to prioritize and multitask as needed.Solid team player. We offer: FlexibilidadPrepaga grupo familiarUn dia a la semana de HomeworkingExtensib'/xc3/xb3'n de vacaciones Locacion: Microcentro, CABA

We are seeking an outstandingb'/xc2/xa0'Product Managerb'/xc2/xa0'to oversee the development of key products within our portfolio. The ideal candidate will be adept at aligning strategic product direction, driving project execution, and delivering technology solutions that meet our high standards.b'/xc2/xa0'Responsibilities:- Develop and articulate compelling product visions and strategies, aligning them with company OKRs.- Manage the product lifecycle from concept to launch, applying Agile practices to ensure effective execution and timely delivery.- Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to build scalable and impactful products.- Define and prioritize product backlogs, and plan sprints by working closely with Scrum Masters and Agile teams.- Facilitate the setting and tracking of quarterly OKRs for the product team, ensuring alignment with overall business goals.- Conduct market and user research to validate hypotheses and inform product development strategies.- Monitor product performance and key metrics post-launch to ensure continuous improvement and customer satisfaction.- Serve as the primary point of contact for stakeholders, providing regular updates and managing expectations effectively.Qualifications:- Bachelorb'/xe2/x80/x99's or Masterb'/xe2/x80/x99's degree in Business Administration, Computer Science, Engineering, or a related field.- Minimum of 2 years of product management experience in a technology-driven environment.- Proven track record of managing all aspects of a successful product throughout its lifecycle.- Strong familiarity with Agile methodologies and experience with OKRs for setting and achieving goals.- Excellent problem-solving, organizational, and analytical skills.- Strong leadership capabilities with experience leading cross-functional teams.- Exceptional communication and presentation skills.