Experience creative when solving

Summary/Mission: Perform tasks in all phases of the development cycle with little or none technical supervision. Appropriately assess problematic situations to gain adequate understanding of problems involved and assume the responsibility of delivering complex tasks on time and in scope within the teamb'/xe2/x80/x99's plan. Responsibilities: Work with the team to design for the performance, capacity and high availability of infrastructure and services Participate in problem resolution activities; Troubleshoot issues across the entire stack - software, database and infrastructure.Diagnose and troubleshoot complex distributed systems handling large volumes of data and develop solutions that have a significant impact at scale.Participate in building advanced tooling for testing, monitoring, administration and operations of multiple clusters across multiple geographically distributed data centersDevelop innovative ways to smartly measure, monitor b'&' report application and infrastructure healthExperience improving the performance of micro-services and solve scaling/performance issuesDefine and Monitor SLI/SLO Error BudgetsDrive efficiencies in systems and processes: capacity planning, configuration management, performance tuning, monitoring and root cause analysis. RequisitosRequirements / Experience: Creative when solving problems and continuously seeking improvements for processes and solutions facilitate knowledge sharing by creating and maintaining comprehensive documentation b'&' diagramsWrite high quality code to deliver automated solutions across the entire stack.Translate a passion for improvement into design b'&' roadmap contributions, despite existing technical challengesPartner with the Engineering community to establish metrics, review b'&' sign off on changes and introduce new services and schema changesStrong team player with a high degree of self-motivationAbility to learn new systems b'&' manage additional technical resources to meet the project requirementsCollaborate with development teams on best practices and infrastructure planning activities with a focus on reliability, performance and security3+ years of hands-on experience with cloud computing - including infrastructure, storage, platforms and data management, preferably in AWS.Experience with container orchestration technologies, like Docker b'&' KubernetesHands-on experience on AWS Elastic Kubernetes Service.Hands-on experience with Github Actions.Preferred Qualifications BS degree in computer science or proven software engineering capabilityExperience with traditional enterprise data-center technologies, including compute, storage appliances, virtual machines, and networkingExperience managing Databases: MySQL, MariaDB, SQL Server, or PostgreSQLExperience working with scalable networking technologies such as Load Balancers/Firewalls and web standards (REST APIs,, web security mechanisms, OWASP top 10).Broader Integration and management experience of DevOps ecosystems and relatedDeployment/orchestration tools such as Helm, Terraform, Gitlab CI/CD, Jenkins, Artifactory3+ years of experience in Linux Systems and general programming/scripting (Python, Shell, Java, Golang) and automation frameworks.Able to identify the root cause and resolve critical issues by looking across multiple layers (storage, OS, network, and application / DB stack)Play a part in incident management and emergency response b'/xc2/xa0' Location: LATAM USD Pay

Position: Do you love solving problems? Do you get excited from being challenged by different issues and environments each day? Are you looking to bring your extensive experience and great attitude to a growing company, where your ideas can have an impact? We are looking for a capable senior service desk technician to join our team, master new skills, and grow within the company. As an L2 Service Desk Technician, you will provide the first and second line of support for business users. You should be able to resolve 80-95% of incoming calls, tickets, and alerts with your team, and provide useful troubleshooting and communication before escalating for issues requiring level 3 support. Priority will be given to candidates able to work Tuesday through Saturday or Sunday through Thursday. b'/xc2/xa0' Responsibilities:  Provide Level 1 and 2 support and excellent customer service for all business users and coworkers  Respond immediately to calls, emails, messages, and tickets  Take on escalations, providing guidance and training to L1 team members  Effectively troubleshoot IT-related issues related to desktops, systems, and networks in multiple unique client environments b'/xc2/xa0'  Learn to resolve b'&'gt;80% of incoming tickets, escalating only when you lack access or canb'&'#39;t figure out how to solve the issue after researching  Document all work done, issue/project status, and time entries on tickets throughout the day  Support projects and other tasks as needed b'/xc2/xa0' Technical Experience We Look For:  3+ years of Desktop Support, preferably in a Managed Service Provider or other multi-tenant environment  Remote user support for applications and hardware (desktops and laptops, servers, networking gear)  Active Directory and Group Policies  O365 administration, migrations, and security  Outlook b'&'amp; Webmail (Exchange and O365)  Backup and data recovery technologies experience (Veeam, Rubrix, etc)  Email Filtering Software (Proofpoint)  Basic networking, TCP/IP, Layer 2 (VLAN), Routing, Switching  Windows and Mac deployment and security  Desktop Virtualization  Ticketing systems and time keeping (Autotask PSA)  Knowledge from certifications like CompTIA A+, Network+, VMWare, Microsoft, etc. b'/xc2/xa0' Traits Needed:  Professionalism  A technical mind able and eager to learn  Critical thinking skills and creative problem solving, applying solutions from previous issues to similar ones  Great organization b'&'amp; multitasking skills  Common sense  A quick wit and good sense of humor (itb'/xe2/x80/x99's not all serious)  Ability to work under pressure and be fearless on the phones b'/xc2/xa0' Notes:  This is a fully remote, full-time IT Help Desk position which will be supporting users in the UTC-8 time zone. Please only apply if you can commit to working afternoons and evenings, 2 PM - 11 PM Arg each day.  Strong English verbal and written communication are required, C1/C2 level, as you will be working with English customers and coworkers. To be considered for this role, you must apply with an English resume/CV.

DevOps Engineer Responsibilities: (Junior) Design and develop automation to support continuous delivery and continuous integration processes.Building and maintaining tools, solutions and modules associated with deployment and our operations platform, ensuring that all meet our customer service standards and reduce errors.Actively troubleshoot any issues that arise during testing and production, catching and solving issues before launch.Test our system integrity, implemented designs, application developments and other processes related to infrastructure, making improvements as needed.Update our processes and design new processes as needed.Deploy product updates as required while implementing integrations when they arise.Automate our operational processes as needed, with accuracy and in compliance with our security requirements.Specifying, documenting, developing and writing automation scripts.Establish DevOps Engineer team best practices.Manage code deployments, fixes, updates and related processes.Work with open-source technologies as needed.Work with CI and CD tools, and source control such as GIT, Jenkins.Offer technical support where needed. Stay current with industry trends and source new ways for our business to improve b'/xc2/xa0' DevOps Engineer Requirements (SSR) Strong experience with Linux-based infrastructures, Linux/Unix administration, and AWS.Strong knowledge of shell scripting.Strong experience with Openstack b'/xc2/xa0'technologies and cloud services.Strong experience in CI/CD pipelines buildingExperience with databases such as Oracle, MySQL and NoSQL.Experience with Scrum and workflow tools such as Jira.Experience in working with Ansible for automation and configuration.Strong communication skills and ability to explain protocol and processes with team and management.More than two years of experience in a DevOps Engineer role (or similar role); experience in software development and infrastructure development is a plus.Stellar troubleshooting skills with the ability to spot issues before they become problems.Current with industry trends, IT ops and industry best practices, and able to identify the ones we should implement.Time and project management skills, with the capability to prioritize and multitask as needed.Solid team player. We offer: FlexibilidadPrepaga grupo familiarUn dia a la semana de HomeworkingExtensib'/xc3/xb3'n de vacaciones Locacion: Microcentro, CABA