Experience in tracking with ticketing systems

Sysadmin Linux Remote SSR (Night Shift, Bs As) ID100/327 Our Client is hiring a Sysadmin / Site Reliability Operator (SRO) to join our Site Operations team in Buenos aires. You will be responsible for helping the team in keeping our customers applications running at peak performance. Not only will you be the first point of contact to external worldwide customers but you will be helping to identify, analyze and resolve first-tier technical issues on large scale productive platforms. You will be helping modify and improve our monitoring infrastructure which has multiple metrics and graphs which are generated every minute from a very diverse environment. Required QualificationsAdvanced Linux skills and troubleshooting experience in a production environment.Experience with monitoring graphing metrics and alerting services.Experience in tracking problems with ticketing systems.Strong communication and teamwork skills.Strong communication skills in English.Willingness to learn from others and share knowledge within teammates. The ability to rapidly self-educate on new concepts and tools as also being actively searching for increased self-knowledge.Preferred QualificationsGood experience in on-premise infrastructure management and cloud-based infrastructure, in particular AWS.Good understanding in scripting on Bash, Python or similar.Experience managing web servers.Good understanding on following tools; Nagios, Grafana, Zabbix, and JIRA.An understanding of networking concepts of DNS, routing, load balancers, and firewalls.Job Duties And ResponsibilitiesBeing able to follow incident management procedures in production environments.Understanding Root Cause Analysis determination and timeline creation.Create and maintain documentation on installations, incidents, and procedures.Analyzing and troubleshooting large-scale distributed systems.Monitor specific metrics for availability, latency and overall system health.Development and implementation of new IT infrastructure monitoring.BenefitsCareer Path:Developing your monitoring skills by using complex systems such as Sensu or Zenoss.Interacting with Cloud Services from AWS and receiving continuous formation and courses from our AWS Specialists / Online.Using and deploying different applications with Containerization Software such as Docker Engine.Learning to automate daily tasks using Orchestration Software such as Puppet, Ansible or Salt.What We OfferOn boarding in San Francisco for 3 weeks approximate.Direct contact with clients and the opportunity to share ideas.Flexible retribution plan: you can adjust your compensation composition according to your needs.Training and certifications.Professional growth.Flexible Home-office.Trips to eventsb'/xe2/x80/xa6'and more!Location: PALERMO Bs As, Argentina 100% RemoteShiftNight: 23:00 a 7:00 AM (Monday to Friday)

Position: Do you love solving problems? Do you get excited from being challenged by different issues and environments each day? Are you looking to bring your extensive experience and great attitude to a growing company, where your ideas can have an impact? We are looking for a capable senior service desk technician to join our team, master new skills, and grow within the company. As an L2 Service Desk Technician, you will provide the first and second line of support for business users. You should be able to resolve 80-95% of incoming calls, tickets, and alerts with your team, and provide useful troubleshooting and communication before escalating for issues requiring level 3 support. Priority will be given to candidates able to work Tuesday through Saturday or Sunday through Thursday. b'/xc2/xa0' Responsibilities:  Provide Level 1 and 2 support and excellent customer service for all business users and coworkers  Respond immediately to calls, emails, messages, and tickets  Take on escalations, providing guidance and training to L1 team members  Effectively troubleshoot IT-related issues related to desktops, systems, and networks in multiple unique client environments b'/xc2/xa0'  Learn to resolve b'&'gt;80% of incoming tickets, escalating only when you lack access or canb'&'#39;t figure out how to solve the issue after researching  Document all work done, issue/project status, and time entries on tickets throughout the day  Support projects and other tasks as needed b'/xc2/xa0' Technical Experience We Look For:  3+ years of Desktop Support, preferably in a Managed Service Provider or other multi-tenant environment  Remote user support for applications and hardware (desktops and laptops, servers, networking gear)  Active Directory and Group Policies  O365 administration, migrations, and security  Outlook b'&'amp; Webmail (Exchange and O365)  Backup and data recovery technologies experience (Veeam, Rubrix, etc)  Email Filtering Software (Proofpoint)  Basic networking, TCP/IP, Layer 2 (VLAN), Routing, Switching  Windows and Mac deployment and security  Desktop Virtualization  Ticketing systems and time keeping (Autotask PSA)  Knowledge from certifications like CompTIA A+, Network+, VMWare, Microsoft, etc. b'/xc2/xa0' Traits Needed:  Professionalism  A technical mind able and eager to learn  Critical thinking skills and creative problem solving, applying solutions from previous issues to similar ones  Great organization b'&'amp; multitasking skills  Common sense  A quick wit and good sense of humor (itb'/xe2/x80/x99's not all serious)  Ability to work under pressure and be fearless on the phones b'/xc2/xa0' Notes:  This is a fully remote, full-time IT Help Desk position which will be supporting users in the UTC-8 time zone. Please only apply if you can commit to working afternoons and evenings, 2 PM - 11 PM Arg each day.  Strong English verbal and written communication are required, C1/C2 level, as you will be working with English customers and coworkers. To be considered for this role, you must apply with an English resume/CV.

Location: Buenos Aires, Argentina, is preferable; other locations are in Argentina, Brazil, Colombia, Peru, Chile, Mexico, and Bolivia. Type of work: Remote, full-time, Technologies: Linux, Python, Python automation, Jira, GitLab, Description: We are looking for an experienced System Engineer to join our support team. We are seeking an exceptionally talented engineer to join our team responsible for various core platforms within the product. The customer develops and deploys systematic financial strategies across a variety of asset classes and global markets. We seek to produce high-quality predictive signals (alphas) through our proprietary research platform to employ financial strategies focused on exploiting market inefficiencies. Our teams work collaboratively to drive the production of alphas and financial strategies b'/xe2/x80/x93' the foundation of a sustainable, global investment platform. Key Responsibilities: Collaborate within cross-functional teams to improve user experience and streamline software deployment processes.Develop and implement software solutions using open-source and enterprise-grade tools.Enhance system automation and maintain robust, scalable infrastructure using Python and other automation tools.Provide troubleshooting support for existing products and systems, ensuring high reliability and performance.Integrate GitLab CI/CD processes with JIRA for seamless workflow and issue tracking across the development lifecycle.Optimize GitLab runners and deployment pipelines from configuration down to BareMetal infrastructure.Support continuous improvement by participating in Agile development processes and contributing to sprint planning, retrospectives, and daily stand-ups.Required Qualifications:Strong expertise in GitLab, particularly in managing CI/CD pipelines and runners down to BareMetal infrastructure.Proficiency in Python programming, with a focus on writing scripts for automation, testing, and troubleshooting.In-depth knowledge of Linux environments for managing and deploying system components.Experience working with JIRA and integrating it with GitLab for seamless project management.A solid understanding of DevOps principles, including Continuous Integration/Continuous Deployment (CI/CD) best practices.Excellent problem-solving skills and a proactive attitude towards learning and adapting to new tools and technologies.Strong communication in English to effectively collaborate with technical and non-technical stakeholders. Spanish as a plus.Experience in Agile development environments, with exposure to Scrum or Kanban methodologies.