Incident

Somosb'/xc2/xa0'un equipo que brinda soluciones en la industria del conocimiento con impacto positivo. Llevamos 30 ab'/xc3/xb1'os liderando procesos de evolucib'/xc3/xb3'n tecnolb'/xc3/xb3'gica brindando soluciones para potenciar el funcionamiento de las organizaciones y el desarrollo de las personas que las componen. Queremos ser una mejor empresa para el mundo y sabemos que los mejores resultados se alcanzan de manera colaborativa. Por eso crecemos, innovamos y evolucionamos juntos.Estamos reforzando el equipo y buscamos perfiles Incident Manager.Actividades: * Primer nivel de diagnb'/xc3/xb3'stico y troubleshooting de incidentes y eventos relevantes y crb'/xc3/xad'ticos * Alimentar la base de conocimientos (Troubleshooting, workarounds...)* Post-Venta Opsgenie y Dynatrace (adopcib'/xc3/xb3'n, soporte, skill-transfer). * Proyectos cross del b'/xc3/xa1'rea.* Mejora continua en alertas y automatismos * Capacitacib'/xc3/xb3'n interna. * Testing de tools del b'/xc3/xa1'rea. * Participacib'/xc3/xb3'n en proyectos Tech. * Task-Force por incidentes repetitivos o crb'/xc3/xad'ticos.* Evolucib'/xc3/xb3'n al no-ops.Perfil: Tb'/xc3/xa9'cnico generalista, con experiencia en monitoreo y resolucib'/xc3/xb3'n de incidencias. Capacidad de scripting y evolucib'/xc3/xb3'n de herramientas de monitoreo y observabilidad. Capacidad de gestib'/xc3/xb3'n.Stack tecnolb'/xc3/xb3'gico: * Grafana, Dynatrace, Sabix* Windows, Linux, IaaS, Paas (OCP), Contenedores, Microservicios, APIs. Aplicaciones en Legacy, Virtuales, Cloud Privada (IaaS, PaaS) + Cloud Publica AWS.* Conocimiento en Mainframe * Confluence, teams, Jira (proyectos)* Incident management: Opsgenenie y Status Page * CI/CD: Githubb'/xc2/xa0'Somos #EmpresaB, comprometidos con un sistema econb'/xc3/xb3'mico que beneficia al planeta y a todas las personas. Fomentamos una cultura inclusiva porque consideramos que la diversidad agrega valor a todo lo que hacemos. Queremos que todas las personas se sientan parte y generamos un espacio basado en la colaboracib'/xc3/xb3'n, la pluralidad, la diversidad y la innovacib'/xc3/xb3'n continua. Queremos ser protagonistas en una sociedad mb'/xc3/xa1's responsable, justa e integrada.b'/xc2/xa1'Sumate a esta experiencia!

Importante empresa multinacional de IT se encuentra en la bb'/xc3/xba'squeda de un Network incident Manager con 3 ab'/xc3/xb1'os de experiencia en roles similares. b'/xc2/xa0' Funciones Principales: Generacib'/xc3/xb3'n de reportes de incidencia Planificacib'/xc3/xb3'n de las tareas con el personal tb'/xc3/xa9'cnico Monitoreo y soporte tb'/xc3/xa9'cnico en redes de acceso Verificacib'/xc3/xb3'n de la configuracib'/xc3/xb3'n de los equipos Revisib'/xc3/xb3'n tb'/xc3/xa9'cnica y administrativa Configuracib'/xc3/xb3'n de equipos Juniper y Cisco Realizacib'/xc3/xb3'n de Informes tb'/xc3/xa9'cnicos Anb'/xc3/xa1'lisis y seguimientos de casos b'/xc2/xa0' Zona de trabajo: Puerto Madero, CABA (Presencial) Jornada laboral: Lunes a viernes 08:00-17:00 hs

b'/xc2/xbf'Qub'/xc3/xa9' hace la compab'/xc3/xb1'b'/xc3/xad'a? Fintech Global certificada en Argentina, Mb'/xc3/xa9'xico, Uruguay, Colombia y Panamb'/xc3/xa1' como Great Place to Work, con mb'/xc3/xa1's de 30 ab'/xc3/xb1'os en el mercado y presente en mb'/xc3/xa1's de 100 pab'/xc3/xad'ses brindando productos y soluciones para comercios, procesamiento de medios de pagos buscando la transformacib'/xc3/xb3'n digital de los medios de pago. b'/xc2/xa0' b'/xc2/xbf'Qub'/xc3/xa9' necesitb'/xc3/xa1's para ser parte del equipo? A nivel personal: Poseer autonomb'/xc3/xad'a, capacidad para trabajar en equipo y establecer prioridades.Fuertes habilidades interpersonales y dotes de liderazgo. A nivel tb'/xc3/xa9'cnico: 4 ab'/xc3/xb1'os de experiencia en posiciones similares.Experiencia trabajando con procesos ITIL.Experiencia en soporte de aplicaciones e infraestructuras de TI.Experiencia utilizando Service Now.Experiencia en el sector de pagos y/o financiero | Deseable.Inglb'/xc3/xa9's intermedio oral y escrito. b'/xc2/xa0' b'/xc2/xbf'Qub'/xc3/xa9' vas a hacer? Vas a trabajar en la gestib'/xc3/xb3'n de incidentes, cargar los tickes y evaluar la criticidad.Vas a liderar los esfuerzos de restauracib'/xc3/xb3'n durante incidentes crb'/xc3/xad'ticos, coordinando recursos tb'/xc3/xa9'cnicos de mb'/xc3/xba'ltiples equipos. b'/xc2/xa0' b'/xc2/xbf'Con quib'/xc3/xa9'n trabajarb'/xc3/xa1's?b'/xc2/xa0' Trabajarb'/xc3/xa1's en el equipo de Direccib'/xc3/xb3'n de Infraestructura Global de la compab'/xc3/xb1'b'/xc3/xad'a. b'/xc2/xa0' b'/xc2/xbf'Con qub'/xc3/xa9' herramientas trabajarb'/xc3/xa1's? Las herramientas con las que se trabajarb'/xc3/xa1' serb'/xc3/xa1'n: Sistema de tickets Service Now. b'/xc2/xa0' b'/xc2/xbf'Cub'/xc3/xa1'ndo y db'/xc3/xb3'nde trabajarb'/xc3/xa1's? Trabajarb'/xc3/xa1's bajo una modalidad hb'/xc3/xad'brida, de lunes a jueves de manera presencial en las oficinas de Parque Patricios y viernes homeoffice. Cuentan con un esquema de guardias pasivas.b'/xc2/xa0' b'/xc2/xa0' b'/xc2/xbf'Qub'/xc3/xa9' ofrecen? Relacib'/xc3/xb3'n de dependencia directa.Prepaga para el/la empleado/a y grupo familiar.Db'/xc3/xad'as hb'/xc3/xa1'biles de vacaciones.Db'/xc3/xad'a de cumpleab'/xc3/xb1'os libre.Cursos y capacitaciones.Descuentos en gimnasios.Beneficio de almuerzo en oficina.Bono anual. b'/xc2/xbf'De qub'/xc3/xa9' fases consta el proceso de seleccib'/xc3/xb3'n?b'/xc2/xa0' Tendrb'/xc3/xa1's una primera entrevista con nuestra Recruiter, Lorena Dos Santos Moraes, para conocer tus experiencias laborales e intereses. Posteriormente participarb'/xc3/xa1's de una entrevista con nuestro cliente pudiendo conocer al equipo de HR y luego una instancia tb'/xc3/xa9'cnica con la lb'/xc3/xad'nea.

Buscamos personal para el puesto de Analista NOC y Soporte Aplicativo en turno feriados y fines de semana.La bb'/xc3/xba'squeda se encuentra centrada en cubrir un puesto que participara activamente en el Monitoreo y Soporte Aplicativo de una infraestructura de billetera digital.El trabajo se desarrollara de forma hibrida con base en Microcentro.En relacib'/xc3/xb3'n a tus responsabilidades:- Incident Detection- Incident Response- Monitoreo de funcionamiento- Soporte Aplicativo- Operacib'/xc3/xb3'n de herramientas de monitoreo y controlCompetencias tb'/xc3/xa9'cnicas es indispensable:- Uso y conocimientos herramientas de oficina (Office, Navegadores, etc.).- Sistemas Operativos- Bases de datos- Networking- Correo electrb'/xc3/xb3'nico- TCP/IP, Active Directory, DHCP, y DNS.b'/xc2/xa0'Es indispensable:- Excelente trato con clientes y relaciones interpersonales.- Experiencia o conocimientos en seguridad informb'/xc3/xa1'tica.b'/xc2/xa0'- Excelente comunicacib'/xc3/xb3'n oral y escrita.b'/xc2/xa0'- Proactividad.b'/xc2/xa0'- Gran capacidad de anb'/xc3/xa1'lisis.b'/xc2/xa0'- Liderazgo e independencia.b'/xc2/xa0'- Capacidad para trabajar en equipo.b'/xc2/xa0'- Autonomb'/xc3/xad'a y compromiso.Requisitos deseables:- Experiencia como operadorOfrecemos:- Oportunidad de capacitacib'/xc3/xb3'n dentro y fuera del horario laboral.- Trabajo en equipo.- Medicina prepaga.- Excelente clima laboral.b'/xc2/xa0'

We are looking for a Security Engineer to join a Canadian Fintech company!b'/xc2/xa0'100% remote and 70% of the salary paid in USD!What you will be doing:-Understanding complex technical issues and managing them within a fast-paced business environment-Maintaining all the software and hardware in relation to security (includes but not limited to Anti-malware, SIEM, WAF, VM, PAM, KMS, etc)-Leading/participating in security incident response and routine security operations b'&' engineering duties-Documenting security certification, contributing to the development and enforcement of reference architectures and security standards-Identifying current and emerging technology issues including security trends, vulnerabilities and threats and devising practical solutions and control recommendations to mitigate risk.-Researching, sourcing and implementing new security solutions to better protect the organization-Conducting proactive research to analyze security weaknesses and recommend appropriate strategies for remedy and risk reduction-Liaising with vendors to implement security solutions-Fostering a culture of cybersecurity awareness at FlexitiWhat you should have:*Advanced English*4+ years' work experience as a Security Engineer, specifically in areas of incident response and tool implementation (console access)*Strong knowledge of Linux and/or Windows Operating Systems, coding languages, and/or Networks, as well as Cloud platforms (AWS, GCP and Azure)*Proficient understanding of common risk frameworks, regulations and security benchmarks (NIST, OWASP, PCI, CIS)*Strong preference for candidates who currently hold or in process of acquiring industry recognized Cybersecurity certifications (CISSP, CISM, CISA, CEH, CRISC)*Exceptional analytical, conceptual, and problem-solving abilitiesBenefits-Competitive salary (in CAD dollars paid in USD and ARS)-Annual bonusb'/xc2/xa0'-Health plan for all the family (OSDE)-10 labor days of vacations-4 paid flexible days-5 paid wellness days-Fitness expenses-English classes

Buscamos personal para el puesto de Analista NOC y Soporte Aplicativo.La bb'/xc3/xba'squeda se encuentra centrada en cubrir un puesto que participara activamente en el Monitoreo y Soporte Aplicativo de una infraestructura de billetera digital.El trabajo se desarrollara de forma hibrida con base en Microcentro.En relacib'/xc3/xb3'n a tus responsabilidades:- Incident Detection- Incident Response- Monitoreo de funcionamiento- Soporte Aplicativo- Operacib'/xc3/xb3'n de herramientas de monitoreo y controlCompetencias tb'/xc3/xa9'cnicas es indispensable:- Uso y conocimientos herramientas de oficina (Office, Navegadores, etc.).- Sistemas Operativos- Bases de datos- Networking- Correo electrb'/xc3/xb3'nico- TCP/IP, Active Directory, DHCP, y DNS.b'/xc2/xa0'Es indispensable:- Excelente trato con clientes y relaciones interpersonales.- Experiencia o conocimientos en seguridad informb'/xc3/xa1'tica.b'/xc2/xa0'- Excelente comunicacib'/xc3/xb3'n oral y escrita.b'/xc2/xa0'- Proactividad.b'/xc2/xa0'- Gran capacidad de anb'/xc3/xa1'lisis.b'/xc2/xa0'- Liderazgo e independencia.b'/xc2/xa0'- Capacidad para trabajar en equipo.b'/xc2/xa0'- Autonomb'/xc3/xad'a y compromiso.Requisitos deseables:- Experiencia como operadorOfrecemos:- Oportunidad de capacitacib'/xc3/xb3'n dentro y fuera del horario laboral.- Trabajo en equipo.- Medicina prepaga.- Excelente clima laboral.

Buscamos personal para el puesto de Analista NOC y Soporte Aplicativo.La bb'/xc3/xba'squeda se encuentra centrada en cubrir un puesto que participara activamente en el Monitoreo y Soporte Aplicativo de una infraestructura de billetera digital.El trabajo se desarrollara de forma hibrida con base en Microcentro.En relacib'/xc3/xb3'n a tus responsabilidades:- Incident Detection- Incident Response- Monitoreo de funcionamiento- Soporte Aplicativo- Operacib'/xc3/xb3'n de herramientas de monitoreo y controlCompetencias tb'/xc3/xa9'cnicas es indispensable:- Uso y conocimientos herramientas de oficina (Office, Navegadores, etc.).- Sistemas Operativos- Bases de datos- Networking- Correo electrb'/xc3/xb3'nico- TCP/IP, Active Directory, DHCP, y DNS.b'/xc2/xa0'Es indispensable:- Excelente trato con clientes y relaciones interpersonales.- Experiencia o conocimientos en seguridad informb'/xc3/xa1'tica.b'/xc2/xa0'- Excelente comunicacib'/xc3/xb3'n oral y escrita.b'/xc2/xa0'- Proactividad.b'/xc2/xa0'- Gran capacidad de anb'/xc3/xa1'lisis.b'/xc2/xa0'- Liderazgo e independencia.b'/xc2/xa0'- Capacidad para trabajar en equipo.b'/xc2/xa0'- Autonomb'/xc3/xad'a y compromiso.Requisitos deseables:- Experiencia como operadorOfrecemos:- Oportunidad de capacitacib'/xc3/xb3'n dentro y fuera del horario laboral.- Trabajo en equipo.- Medicina prepaga.- Excelente clima laboral.b'/xc2/xa0'

Yel Solutions, a leading company IT outsourcing solution, incorporate IT/OT Site Support Technicians to join our team at a cutting-edge production facility.This role is crucial for maintaining operational continuity, with a primary focus on addressing and resolving infrastructure IT/OT issues on-site.Key Responsibilities:IT/OT Infrastructure Management: Administer and maintain critical infrastructure, including:Power Distribution Units (PDUs), Uninterruptible Power Supplies (UPSs), switches, Access Points (APs), SD-WANs, and firewalls.WAN links, radio communication devices, security cameras, and access control systems.Incident Response: Quickly assess and troubleshoot issues reported by the Production Assistance team, Control Room, or plant operators. Perform Root Cause Analysis (RCA) and create Post-Mortem reports for major incidents.Change b'&' Incident Management: Plan and execute both routine and emergency changes to the IT/OT infrastructure.Collaboration: Serve as the escalation point for complex technical issues. Support Plant Maintenance Technicians in maintaining industrial automation systems such as Programmable Logic Controllers (PLCs), Human-Machine Interfaces (HMIs), Motor Control Centers (MCCs), Variable Frequency Drives (VFDs), and other automation devices.Routine Support: Conduct routine tasks like device replacements, installations, cabling, patch management, and system reboots to maintain peak system performance.Qualifications: Language Skills: While daily communication will be primarily in Spanish, proficiency in English is essential for documenting tickets, expanding the Global Knowledge Base, and collaborating with international teams.Technical Expertise: Proven hands-on experience in installing, administering, and troubleshooting IT/OT infrastructure. Familiarity with the devices listed above is a must.Soft Skills: Strong sense of urgency, structured problem-solving skills, attention to detail, and adherence to established protocols are crucial.Industrial Experience: Experience in industrial or mining environments is highly desirable.Working Conditions: Location: This position is based at a mining camp located 4000 meters above sea level in Salta Province.Roster System: Assignments follow a rotating schedule (e.g., 8 days on-site, 6 days off), subject to change. We provide accommodations, meals, workwear, and transportation to/from Salta city.Work Hours: Typical workdays consist of 12 hours, with a minimum of 12 hours rest between shifts. A passive on-call rotation will be in place to handle major production incidents outside of working hours.What We Offer: Compensation: Competitive salary based on experience and skills.Benefits: Work in a relationship of dependency, indeterminate.Excellent work environment and development opportunitiesPrepaid medicine for the employee and his or her primary family group.Corporate benefits platform (Gym Discounts, languages, etc.).Benefits ClubEmployee Assistance ProgramSpecial Event GiveawaysWe want you to join our team!

Yel Solutions, a leading company IT outsourcing solution, incorporate IT Support Technicians to join our team at Salta.Reporting directly to the IT Service Desk Superintendent, these roles are crucial for providing user support and maintaining operational continuity, with a primary focus on addressing and resolving infrastructure IT issues.Key Responsibilities:IT Infrastructure Management: Administer and maintain critical infrastructure, including:Power Distribution Units (PDUs), Uninterruptible Power Supplies (UPSs), switches, Access Points (APs) and firewalls.Security cameras and access control systems.Incident Response: Quickly assess and troubleshoot issues reported by the Service Desk.Change b'&' Incident Management: Plan and execute both routine and emergency changes to the IT infrastructure.Routine Support: Conduct routine tasks like device replacements, installations, cabling, patch management, etc. to maintain service availability and performance.Qualifications: Language Skills: While daily communication will be primarily in Spanish, basic English skills are essential for documenting tickets and collaborating with international teams.Technical Expertise: Proven hands-on experience in installing, administering, and troubleshooting office IT infrastructure.Soft Skills: Strong sense of urgency, structured problem-solving skills, attention to detail, and adherence to established protocols are crucial.Working Conditions: Location: This position is based at Salta city.Work Hours: Mon-Fri 8.00 to 17:00 or 10.00 to 19:00. Passive on-call availability outside of working hours is required to manage critical incidents.What We Offer: Compensation: Competitive salary based on experience and skills. Benefits:Work in a relationship of dependency, indeterminate.Excellent work environment and development opportunitiesPrepaid medicine for the employee and his or her primary family group.Corporate benefits platform (Gym Discounts, languages, etc.).Benefits ClubEmployee Assistance ProgramSpecial Event GiveawaysWe want you to join our team!

Progres S.A. is looking to fill a Service Manager role in a multinational company. The main objetive of this role is overseeing and optimazing the delivery of the IT services on the Americas region. b'/xc2/xa0' Qualifications: b'/xe2/x80/xa2' Proven and vast experience in IT Service Management. b'/xe2/x80/xa2' Strong understanding of ITIL framework, especially in the areas of Service Operations. b'/xe2/x80/xa2' Strong interpersonal skills. Able to communicate clear and concise in Crysis Situations. b'/xe2/x80/xa2' Have significant experience in at least two of the core Service Management areas b'/xe2/x80/x93' Incident, Problem, Change and Configuration Management. b'/xe2/x80/xa2' Ability to lead cross-functional teams and drive process improvements. b'/xe2/x80/xa2' Certification in ITIL, Agile, or related areas is a major plus. b'/xe2/x80/xa2' Project Management experience may be considered an advantage. b'/xe2/x80/xa2' Fluent English b'/xc2/xa0' Excellent benefits are offered including health insurance, lunch card, internet, Friday flex, Bonus and other nice ones.

Sysadmin Linux Remote SSR (Night Shift, Bs As) ID100/327 Our Client is hiring a Sysadmin / Site Reliability Operator (SRO) to join our Site Operations team in Buenos aires. You will be responsible for helping the team in keeping our customers applications running at peak performance. Not only will you be the first point of contact to external worldwide customers but you will be helping to identify, analyze and resolve first-tier technical issues on large scale productive platforms. You will be helping modify and improve our monitoring infrastructure which has multiple metrics and graphs which are generated every minute from a very diverse environment. Required QualificationsAdvanced Linux skills and troubleshooting experience in a production environment.Experience with monitoring graphing metrics and alerting services.Experience in tracking problems with ticketing systems.Strong communication and teamwork skills.Strong communication skills in English.Willingness to learn from others and share knowledge within teammates. The ability to rapidly self-educate on new concepts and tools as also being actively searching for increased self-knowledge.Preferred QualificationsGood experience in on-premise infrastructure management and cloud-based infrastructure, in particular AWS.Good understanding in scripting on Bash, Python or similar.Experience managing web servers.Good understanding on following tools; Nagios, Grafana, Zabbix, and JIRA.An understanding of networking concepts of DNS, routing, load balancers, and firewalls.Job Duties And ResponsibilitiesBeing able to follow incident management procedures in production environments.Understanding Root Cause Analysis determination and timeline creation.Create and maintain documentation on installations, incidents, and procedures.Analyzing and troubleshooting large-scale distributed systems.Monitor specific metrics for availability, latency and overall system health.Development and implementation of new IT infrastructure monitoring.BenefitsCareer Path:Developing your monitoring skills by using complex systems such as Sensu or Zenoss.Interacting with Cloud Services from AWS and receiving continuous formation and courses from our AWS Specialists / Online.Using and deploying different applications with Containerization Software such as Docker Engine.Learning to automate daily tasks using Orchestration Software such as Puppet, Ansible or Salt.What We OfferOn boarding in San Francisco for 3 weeks approximate.Direct contact with clients and the opportunity to share ideas.Flexible retribution plan: you can adjust your compensation composition according to your needs.Training and certifications.Professional growth.Flexible Home-office.Trips to eventsb'/xe2/x80/xa6'and more!Location: PALERMO Bs As, Argentina 100% RemoteShiftNight: 23:00 a 7:00 AM (Monday to Friday)

Sysadmin Linux Remote JRb'/xc2/xa0' (Afternoon Shift, Bs As) ID100/215 Our Client is hiring a Sysadmin / Site Reliability Operator (SRO) to join our Site Operations team in Buenos aires. You will be responsible for helping the team in keeping our customers applications running at peak performance. Not only will you be the first point of contact to external worldwide customers but you will be helping to identify, analyze and resolve first-tier technical issues on large scale productive platforms. You will be helping modify and improve our monitoring infrastructure which has multiple metrics and graphs which are generated every minute from a very diverse environment. Required Qualifications. (Linux, AWS, monitoreo y alarmas, manejo de tickets). Preferred QualificationsBasic experience in on-premise infrastructure management and cloud-based infrastructure, in particular AWS.Basic understanding in scripting on Bash, Python or similar.Experience managing web servers.An understanding of networking concepts of DNS, routing, load balancers, and firewalls.Job Duties And ResponsibilitiesBeing able to follow incident management procedures in production environments.Understanding Root Cause Analysis determination and timeline creation.Create and maintain documentation on installations, incidents, and procedures.Analyzing and troubleshooting large-scale distributed systems.Monitor specific metrics for availability, latency and overall system health.Development and implementation of new IT infrastructure monitoring.BenefitsCareer Path:Developing your monitoring skills by using complex systems such as Sensu or Zenoss.Interacting with Cloud Services from AWS and receiving continuous formation and courses from our AWS Specialists / Online.Using and deploying different applications with Containerization Software such as Docker Engine.Learning to automate daily tasks using Orchestration Software such as Puppet, Ansible or Salt.What We OfferOn boarding in San Francisco for 3 weeks approximate.Direct contact with clients and the opportunity to share ideas.Flexible retribution plan: you can adjust your compensation composition according to your needs.Training and certifications.Professional growth.Flexible Home-office.Trips to eventsb'/xe2/x80/xa6'and more!Location: PALERMO Bs As, Argentinab'/xc2/xa0' or 100% Remote b'/xc2/xa0'

Sap Datasphere Consultant, full time - Dependency Relationship For an important multinational consulting company we are looking for a Sap Datasphere Consultant.Requirements:Experience in asap DWC, Datasphere hands on, Senior level with Spanish (Native) and English (Intermediate) with more than 7+ years of experience in SAP Analytics working with: CDS Views developmentPerformance at HANA Datasphere data modeling best practicesb'/xc2/xa0'Datasphere Modeling (Advanced)SAC (Nice to Have Sap Analytics Cloud experience/Planning)SLAs incident resolution and tools management (Jira, similar)Base in Argentina (All)Remote but should be able to visit customer offices on specific and sporadic request from the customerb'/xc2/xa0'Support L2/L3 If you are interested in this position, apply online! Don't forget to attach your CV and your salary expectations.b'/xc2/xa0'Thank you!b'/xc2/xa0'

En Ecosistemas estamos en busqueda de un Service Management Office Analyst, para sumarse al equipo de uno de nuestros clientes.Responsable de garantizar una experiencia de usuario b'/xc3/xb3'ptima en Finning a nivel global mediante la auditorb'/xc3/xad'a y monitoreo de calidad (QA) de incidentes y problemas de TI, asb'/xc3/xad' como la gestib'/xc3/xb3'n de proveedores de soporte de TI.Principales Responsabilidades:b'/xc2/xa0'- Control de Calidad de Incidentes de TI (60%): Auditorb'/xc3/xad'a de incidentes y problemas, asegurando el cumplimiento de procesos, estb'/xc3/xa1'ndares de Finning, tiempos de respuesta y niveles de servicio (SLA).- Gestib'/xc3/xb3'n de Incidentes Mayores (15%): Liderar la ejecucib'/xc3/xb3'n de incidentes crb'/xc3/xad'ticos, definir planes de comunicacib'/xc3/xb3'n y asistir a los lb'/xc3/xad'deres durante el proceso.- Gestib'/xc3/xb3'n de Conocimientos y Procesos (15%): Control y actualizacib'/xc3/xb3'n de bases de conocimiento y procesos de soporte para distintos niveles.- Gestib'/xc3/xb3'n de Solicitudes de Servicio (10%): Enrutamiento y control de solicitudes de usuarios a travb'/xc3/xa9's de ServiceNow, garantizando la eficiencia en la asignacib'/xc3/xb3'n.Competencias Clave:- Adaptacib'/xc3/xb3'n a las necesidades del cliente y foco permanente en su satisfaccib'/xc3/xb3'n.- Impulsar un sentido de urgencia y calidad, alineado con los objetivos de Finning.- Proponer soluciones que mejoren la experiencia del usuario.- Manejo proactivo de situaciones difb'/xc3/xad'ciles con enfoque en el cliente.Habilidades y Conocimientos Especb'/xc3/xad'ficos:- Dominio avanzado de plataformas ITSM (preferible: ServiceNow, PagerDuty, System Center Incident Manager).- Experiencia en gestib'/xc3/xb3'n de reportes ITSM, comunicacib'/xc3/xb3'n efectiva y liderazgo de equipos.- Inglb'/xc3/xa9's avanzado (oral y escrito), conocimientos avanzados de Microsoft y metodologb'/xc3/xad'a ITIL.Requisitos de Educacib'/xc3/xb3'n y Experiencia:- Estudios en Informb'/xc3/xa1'tica o afines (terciarios o universitarios).- Experiencia en supervisib'/xc3/xb3'n de atencib'/xc3/xb3'n al cliente, gestib'/xc3/xb3'n de procesos de TI y QA en experiencia de usuario.Horario: Lunes a viernes de 8:30hs a 17:30hsModalidad 100% remota. Existe la posibilidad de cambiar a un modelo hibrido de 3 x2.