Reported by service desk

Yel Solutions, a leading company IT outsourcing solution, incorporate IT Support Technicians to join our team at Salta.Reporting directly to the IT Service Desk Superintendent, these roles are crucial for providing user support and maintaining operational continuity, with a primary focus on addressing and resolving infrastructure IT issues.Key Responsibilities:IT Infrastructure Management: Administer and maintain critical infrastructure, including:Power Distribution Units (PDUs), Uninterruptible Power Supplies (UPSs), switches, Access Points (APs) and firewalls.Security cameras and access control systems.Incident Response: Quickly assess and troubleshoot issues reported by the Service Desk.Change b'&' Incident Management: Plan and execute both routine and emergency changes to the IT infrastructure.Routine Support: Conduct routine tasks like device replacements, installations, cabling, patch management, etc. to maintain service availability and performance.Qualifications: Language Skills: While daily communication will be primarily in Spanish, basic English skills are essential for documenting tickets and collaborating with international teams.Technical Expertise: Proven hands-on experience in installing, administering, and troubleshooting office IT infrastructure.Soft Skills: Strong sense of urgency, structured problem-solving skills, attention to detail, and adherence to established protocols are crucial.Working Conditions: Location: This position is based at Salta city.Work Hours: Mon-Fri 8.00 to 17:00 or 10.00 to 19:00. Passive on-call availability outside of working hours is required to manage critical incidents.What We Offer: Compensation: Competitive salary based on experience and skills. Benefits:Work in a relationship of dependency, indeterminate.Excellent work environment and development opportunitiesPrepaid medicine for the employee and his or her primary family group.Corporate benefits platform (Gym Discounts, languages, etc.).Benefits ClubEmployee Assistance ProgramSpecial Event GiveawaysWe want you to join our team!

Position: Do you love solving problems? Do you get excited from being challenged by different issues and environments each day? Are you looking to bring your extensive experience and great attitude to a growing company, where your ideas can have an impact? We are looking for a capable senior service desk technician to join our team, master new skills, and grow within the company. As an L2 Service Desk Technician, you will provide the first and second line of support for business users. You should be able to resolve 80-95% of incoming calls, tickets, and alerts with your team, and provide useful troubleshooting and communication before escalating for issues requiring level 3 support. Priority will be given to candidates able to work Tuesday through Saturday or Sunday through Thursday. b'/xc2/xa0' Responsibilities:  Provide Level 1 and 2 support and excellent customer service for all business users and coworkers  Respond immediately to calls, emails, messages, and tickets  Take on escalations, providing guidance and training to L1 team members  Effectively troubleshoot IT-related issues related to desktops, systems, and networks in multiple unique client environments b'/xc2/xa0'  Learn to resolve b'&'gt;80% of incoming tickets, escalating only when you lack access or canb'&'#39;t figure out how to solve the issue after researching  Document all work done, issue/project status, and time entries on tickets throughout the day  Support projects and other tasks as needed b'/xc2/xa0' Technical Experience We Look For:  3+ years of Desktop Support, preferably in a Managed Service Provider or other multi-tenant environment  Remote user support for applications and hardware (desktops and laptops, servers, networking gear)  Active Directory and Group Policies  O365 administration, migrations, and security  Outlook b'&'amp; Webmail (Exchange and O365)  Backup and data recovery technologies experience (Veeam, Rubrix, etc)  Email Filtering Software (Proofpoint)  Basic networking, TCP/IP, Layer 2 (VLAN), Routing, Switching  Windows and Mac deployment and security  Desktop Virtualization  Ticketing systems and time keeping (Autotask PSA)  Knowledge from certifications like CompTIA A+, Network+, VMWare, Microsoft, etc. b'/xc2/xa0' Traits Needed:  Professionalism  A technical mind able and eager to learn  Critical thinking skills and creative problem solving, applying solutions from previous issues to similar ones  Great organization b'&'amp; multitasking skills  Common sense  A quick wit and good sense of humor (itb'/xe2/x80/x99's not all serious)  Ability to work under pressure and be fearless on the phones b'/xc2/xa0' Notes:  This is a fully remote, full-time IT Help Desk position which will be supporting users in the UTC-8 time zone. Please only apply if you can commit to working afternoons and evenings, 2 PM - 11 PM Arg each day.  Strong English verbal and written communication are required, C1/C2 level, as you will be working with English customers and coworkers. To be considered for this role, you must apply with an English resume/CV.

We are looking for a Sr RoR Developer! b'/xc2/xa0' You will: b'/xc2/xa0' b'/xe2/x80/xa2' Understand and document customer requirements.b'/xe2/x80/xa2' Estimate the necessary effort for the resolution of each task, committing to obtain the expected result within the agreed effortb'/xe2/x80/xa2' Develop autonomously the tasks using the best practices defined by the area b' 'b'>'b'/xe2/x80/xa2' Plan and manage your time in the best way to discriminate the urgent from the important and fulfill what was promised to the clientb'/xe2/x80/xa2' Deliver proven and functional code pieces Quality assurance Encourage the adoption of good practices, coaching less experienced developers, making code reviews b'/xe2/x80/xa2' Use the tools provided by agile methodologies. Continuous learningb'/xe2/x80/xa2' Maintain a fluid communication with the team, the TL and the customer b'/xc2/xa0' Required skills: b'/xc2/xa0' b'/xe2/x80/xa2' Excellent verbal and written English skills b'/xc2/xa0' b'/xe2/x80/xa2'b'/xc2/xa0'5+ years of experience in software engineering with Ruby on Rails b'/xe2/x80/x93' (React es nice to have) b'/xc2/xa0' We can consider sr developers with 2 years with Ruby Nice to Hava b'/xc2/xa0' b'/xe2/x80/xa2' Linux and/or Windows Administrationb'/xe2/x80/xa2' Internet technologies (DNS, Mail, Apache, etc.)b'/xe2/x80/xa2' Networking concepts (routing, load balancing, firewalls, etc.)b'/xe2/x80/xa2' Serverlessb'/xe2/x80/xa2' Jira or other tools for Service Desk Managementb'/xe2/x80/xa2' Project Managementb'/xe2/x80/xa2' Agile methodologiesb'/xe2/x80/xa2' Relational databases, SQL, MySQL, Postgressb'/xe2/x80/xa2' Non-relational database, MongoDB, Dynamo b'/xe2/x80/xa2' Availability of travel abroadb'/xc2/xa0' ! b'/xc2/xa0' Location: Balvanera, CABA/ Remoto Interior/ LATAM

We are looking for a Sr RoR Developer! b'/xc2/xa0' You will: b'/xc2/xa0' b'/xe2/x80/xa2' Understand and document customer requirements.b'/xe2/x80/xa2' Estimate the necessary effort for the resolution of each task, committing to obtain the expected result within the agreed effortb'/xe2/x80/xa2' Develop autonomously the tasks using the best practices defined by the area b' 'b'>'b'/xe2/x80/xa2' Plan and manage your time in the best way to discriminate the urgent from the important and fulfill what was promised to the clientb'/xe2/x80/xa2' Deliver proven and functional code pieces Quality assurance Encourage the adoption of good practices, coaching less experienced developers, making code reviews b'/xe2/x80/xa2' Use the tools provided by agile methodologies. Continuous learningb'/xe2/x80/xa2' Maintain a fluid communication with the team, the TL and the customerRequired skills:b'/xe2/x80/xa2' Excellent verbal and written English skills b'/xe2/x80/xa2' 5+ years of experience in software engineering with Ruby on Rails (Python, Go, PHP, or Java is valuated too)b'/xe2/x80/xa2' Linux and/or Windows Administrationb'/xe2/x80/xa2' Internet technologies (DNS, Mail, Apache, etc.)b'/xe2/x80/xa2' Networking concepts (routing, load balancing, firewalls, etc.)b'/xe2/x80/xa2' Serverlessb'/xe2/x80/xa2' Jira or other tools for Service Desk Managementb'/xe2/x80/xa2' Project Managementb'/xe2/x80/xa2' Agile methodologiesb'/xe2/x80/xa2' Relational databases, SQL, MySQL, Postgressb'/xe2/x80/xa2' Non-relational database, MongoDB, Dynamo b'/xe2/x80/xa2' Availability of travel abroadb'/xc2/xa0' ! b'/xc2/xa0' Location: REMOTO

We are looking for a Sr RoR Dev! b'/xc2/xa0' You will: b'/xe2/x80/xa2' Understand and document customer requirements.b'/xe2/x80/xa2' Estimate the necessary effort for the resolution of each task, committing to obtain the expected result within the agreed effortb'/xe2/x80/xa2' Develop autonomously the tasks using the best practices defined by the area b' 'b'>'b'/xe2/x80/xa2' Plan and manage your time in the best way to discriminate the urgent from the important and fulfill what was promised to the clientb'/xe2/x80/xa2' Deliver proven and functional code pieces Quality assurance Encourage the adoption of good practices, coaching less experienced developers, making code reviews b'/xe2/x80/xa2' Use the tools provided by agile methodologies. Continuous learningb'/xe2/x80/xa2' Maintain a fluid communication with the team, the TL and the customer b'/xc2/xa0' Required skills: b'/xe2/x80/xa2' Excellent verbal and written English skillsb'/xe2/x80/xa2'b'/xc2/xa0'5+ years of experience in software engineering with Ruby on Rails b'/xe2/x80/x93' (React is nice to have) We can consider sr developers with 2 years with Ruby Nice to Have b'/xe2/x80/xa2' Linux and/or Windows Administrationb'/xe2/x80/xa2' Internet technologies (DNS, Mail, Apache, etc.)b'/xe2/x80/xa2' Networking concepts (routing, load balancing, firewalls, etc.)b'/xe2/x80/xa2' Serverlessb'/xe2/x80/xa2' Jira or other tools for Service Desk Managementb'/xe2/x80/xa2' Project Managementb'/xe2/x80/xa2' Agile methodologiesb'/xe2/x80/xa2' Relational databases, SQL, MySQL, Postgressb'/xe2/x80/xa2' Non-relational database, MongoDB, Dynamo b'/xe2/x80/xa2' Availability of travel abroad ! b'/xe2/x80/xa2' Location: (Remote 100% inside/outside Arg b'&' Latam)