Role will primarily

A Regional Customer Experience (CX) Manager is responsible for driving customer satisfaction and improving the overall customer experience in relation to the product. The role will primarily focus on ensuring that all customer touchpoints are optimized to deliver an exceptional experience that aligns with both regional needs and local market requirements. Understand business requirements (local and regional) and adapt customer experience strategyCreate and execute a customer experience that focuses on improving customer satisfaction and retentionWork closely with regional and local teams to create user journeys using enterprise-friendly user design UX toolsImplement CS tools and platforms to help the team understand user journeys mapped to user storiesEnsure UX includes legal, compliance and regulatory requirementsMap end-to-end customer journeys to identify key touchpoints and opportunities to improve the experienceCollaborate with global CS teams to ensure consistency in customer experience while enabling regional/local customizationServe as a liaison between the commercial and technical team ensuring that customer experience and business requirements are communicated effectivelyRegularly evaluate and improve CS initiatives, ensuring all customer interactions are seamless and meet local business needsFoster a culture of customer obsession within the region, ensuring that all teams prioritize customer needs and feedback in their outputActively participate in regional and local iteration and PI planning, daily meetings and relevant agile ceremoniesFluency in English and Spanish required; Portuguese or French is valued Tools and technologies Design tools: Figma, Sketch, Adobe XD, InVision or similar tools. Prototyping tools: Axure, Marvel or similar tools. Analysis tools: Google Analytics, Hotjar, Mixpanel or similar tools. User research tools: UserTesting, Lookback, Optimal Workshop or similar tools. Collaboration tools: Slack, Microsoft Teams, Miro or similar tools.

Beneficios: 100% remotoSalario en USDBono seguro de saludBono gastos de almuerzo e internetConvenio con Payoneer (No paga comisib'/xc3/xb3'n)17 db'/xc3/xad'as hb'/xc3/xa1'biles off al ab'/xc3/xb1'o (Pagos)Feriados localesLong term Job Qualifications / Skill Requirements: Bachelor's Degree (B.A.) or equivalent four-year degree in Computer Science, Software Engineering or related fieldExperience as Software Developer/SDET/Test Automation Engineer5-7 years of proven experience working in a Test Automation role or similar capacityExperience in automation of services/API software layers (e.g. UI, services, APIs, etc.) and debugging, and optimizing applications/ automated test scriptsAbility to programmatically test your own codeb'/xc2/xa0'Minimum understanding of design patterns, data structures, and layered architecture with knowledge of applying those aspects in test environmentsb'/xc2/xa0'Knowledge or experience in other languages/tools - VueJS, AngularJS, Protractor, Jasmine, JavaScript, JMeter, UFT/QTP, etc.Advanced programming skills in automation systems and databasesAccurate Knowledge of CI/CD technologies (e.g. Jenkins, Git, Maven, etc.)Detailed knowledge of application functions, bug fixing, and testing protocolsAbility to assess needs, influence, collaborate, deliver, and partner with the most senior levels in the organizationDemonstrated knowledge of testing best practices, version control practices, and defect management practicesStrong experience in stress testing scalable high-volume applications that handle millions of requests.Proficient with service automation and automation framework development.Ability to build collaborative, trustworthy relationships across functions and geographiesExperience with Agile/SCRUM methodology and how Testing functions with itProfessional experience using cybersecurity and open-source technologyExperience and ability to use coding languages (e.g. Python, Typescript, Selenium, webdriver,Java, JavaScript) and frameworks/systems (e.g. AngularJS, Git)Knowledge and ability to develop, maintain, and execute API automated tests.Outstanding collaboration and communication skills are essentialExperience developing secure software systems based upon industry specificationsExperience analyzing code for weaknesses and errors and presenting detailed plans to improve themExperience developing customized code for multiple projects simultaneouslyAbility to learn new languages and technologies is strongly preferred The Roleb'/xc2/xa0' Software Development Engineer in Test SDET is responsible for the design, development, and maintenance of automated test solutions, and for helping to deliver the quality and performance of our different software products. Incumbents of this position must possess extensive experience in programming languages as well as modern testing tools, should be able to write and support automated testing solutions for multi-tiered applications, and are hands-on and self-motivated engineers who can work collaboratively in a continuous integration environment. Proper and successful execution of this role will involve fluency in test automation frameworks, attention to detail, understanding of business processes, unwavering dedication to software quality, and working closely with Software Development Engineers to understand a complex domain and product.b'/xc2/xa0' What You'll Do As the Software Development Engineer in Test, you will be responsible for the following: Designs, develops, maintains, and troubleshoots automated suites of tests through continuous integration for value-added feedbackTakes ownership of deep learning about our software, its functions, how it fulfills our customers' needs, and how they use the productWorks with the engineering teams to derive testing requirements throughout the development cycle.Work alongside architecture, engineering, and design teams to assess for defects and discuss verification protocolsb'/xc2/xa0'Develop and implement ideas for automated software test proceduresb'/xc2/xa0'Interpret, build upon, and comply with company Testing strategy and standardsb'/xc2/xa0'Find, record, and track bugs, and perform thorough documentation of Test process activities with internal reporting and auditsb'/xc2/xa0'Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service linesOversee pre-production acceptance testing to ensure the high quality of a companyb'/xe2/x80/x99's services and productsAssesses and understands the flow of code and its interaction with various processesEvaluate specifications, requirements, and technical design documents to provide prompt and valuable feedbackDesign, develop, and execute automation scripts using open-source tools and implement software applicationsPursue continuing education on new solutions, technology, and skills.b'/xc2/xa0'Takes ownership of deep learning about our software, its functions, and how it fulfills our customers' needs and how they use the product Cultivate new business relationships, maintain existing business relationships with customers and partners Responsibilities / Duties / Tasks: Monitor risk-management procedures, and maintain and analyze problem logs and bug reports to identify and report recurring issues to management and product development.Build robust, scalable, and highb'/xe2/x80/x93'quality test automation solutions for functional, regression, and performance testing.Develop code for quality automation and ensure extensive unit test coverage of the codeMonitor/review debugging process resultsPerform reviews of automation code.Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirementsAnalyze production/service limitations against standards and recommend revisions ofspecifications where necessary.Troubleshoot the system and identify software application weaknesses and target areasLiaise with the technology and product departments in coordinating procedures to address any deficiencies.Monitor production quality performance to identify opportunities for improvement, and carry out maintenance of quality files, procedures, and work instructions for proper adherence to quality systems.Ability to give, receive, and implement feedback and constructive criticismb'/xc2/xa0'Have a positive and energetic attitude and make efforts to maintain/improve moraleBuild collaborative, trustworthy relationships across a range of styles, functions, geographies, and cultures to form networks within and outside the companyb'/xc2/xa0'Develop and maintain strong organizational astuteness and agilitySelf-directed, including: manages time, proactively seeks work opportunity, supports the department and software needs, proactively seeks and pulls work, delivers on daily projects tasks, communicates with team - has a strong sense of urgency and engagement of projects and timely delivery.Focuses on work while at work, stays engaged, attentive and proactive and eliminates distractions (cell phone, internet, long breaks, distractions, etc)Expand the capabilities of the framework to support the completion of automated tests against different testing environments and also develop automated component tests to validate component behavior.

We are seeking an experienced Endpoint Engineer - Microsoft for a international company.Role Description. This role is a within the Engineering team that delivers the Endpoint Experience service.The Endpoint Experience Service delivers a consistent user experience to all mobile, MAC, Windows and VDIs.This role will have a specific focus on resolving complex support issues and ensuring high quality changes are delivered using internally defined processes.The successful candidate must have prior experience in supporting Windows 10 and 11.Note: Occasional on-call at weekend is requiredResponsibilitiesKey responsibilities for the Candidate include:● Resolving escalated support tickets and managing the queue in ServiceNow● Evaluating the documentation provided by design teams, and ensuring the Operations team delivers the change successfully. This involves QA of solution and change.● Documenting operational processes and creation of KB articlesSkills, Qualifications and Required Experience● At least two years experience in supporting Windows devices in an enterprise environment● Microsoft Intune (essential)● VMWare Workspace ONE (desirable)● Excellent written and verbal communication ability in English● Self-organized - can organize their time without being micromanaged● Proven track record of resolving problems and designing/analyzing technical solutions● Degree (e.g., BA, BSc) or equivalent experience (desirable)● Strong problem-solving and analytical skill

IT Integration Program Manager, full time (EEUU)Leading multinational company in the manufacturing of medical devices, based in Danvers, USA, is looking for an IT Integration Program Manager. We are seeking a seasoned Program Manager with a minimum of 10 years of experience in overseeing complex IT projects to complete the IT Integration. The ideal candidate will excel in strategic planning, team leadership, and successful project execution within the IT domain. This candidate should have experience in managing complex acquisitions/mergers and divestures. Skills Strong influencing and partnering skills to coordinate resources within IT.Self-starter with the ability to work through ambiguity.Make decisions and take timely independent action.Lead, collaborate, challenge, and influence peers, subordinates, and senior management.Work under pressure and tight timelines.Facilitate cross-functional meetings to resolve issues promptly.Build win-win solutions across business and IT.Excellent interpersonal and communication skills, including explaining IT strategies and financials to IT leaders.Preferred multi-functional experience in Commercial, Supply Chain, Rb'&'D, Infrastructure (Technology Services), and ISRM (Information Security b'&' Risk Management) and supporting IT functions. Responsibilities Inherit and lead an integration program from Jb'&'J Acquisitions b'&' Divestitures team, forming a new team and completing the program in 2025. This role will oversee approximately multiple Project Managers. Strategic Planning: Develop and implement strategic initiatives aligned with organizational goals, focusing on effective IT project portfolio management.Team Leadership: Lead and inspire cross-functional teams, fostering collaboration and ensuring project success.Portfolio Management: Oversee the IT project portfolio, aligning with business objectives and optimizing resource allocation.Risk Management: Identify and mitigate project and portfolio risks, maintaining project integrity.Dependency Management: Manage dependencies across the portfolio, ensuring seamless project coordination.Stakeholder Communication: Establish clear communication channels with stakeholders, providing regular updates and addressing concerns. Develop strong relationships with Technical Product Managers and Owners.Budget Management: Manage the budget of all the program effectively.b'/xc2/xa0' Requirements Minimum 10 years of proven experience as a Program Manager in IT project and portfolio management.In-depth understanding of IT project management, agile methodologies, and portfolio management best practices.Degree in a related field such as Computer Science, Information Technology, Business Administration, or a similar discipline.Strong leadership skills with a track record of motivating teams to achieve project goals.Excellent communication and interpersonal skills.Results-oriented mindset, consistently delivering successful project and portfolio outcomes.Experience in managing ~$10MM budgetsMust be in the Abiomed Danvers, MA 3 days/weekApply online!

We are seeking a highly skilled and motivated Senior Software Developer to join our team. This role will be instrumental in the development and maintenance of our order management software, leveraging Salesforceb'/xe2/x80/x99's latest cloud technologies and integrating with various backend systems. Responsibilities: Technical Expertise: ●b'/xc2/xa0'Design, develop, and deploy robust and scalable Mulesoft integrations.● Extract business rules and logic from complex Java applications.● Collaborate with the team to define and implement technical solutions.● Troubleshoot and resolve complex technical issues. Business Acumen: ● Work closely with business stakeholders to understand their requirements andtranslate them into technical solutions.● Clearly communicate technical concepts to both technical and non-technical audiences.● Proactively identify opportunities for process improvement and automation. Project Management: ● Manage and prioritize tasks effectively.● Work independently and as part of a team.● Provide regular updates on project progress and potential challenges. Quality Assurance: ● Adhere to best practices for coding standards, testing, and deployment.● Conduct thorough code reviews and unit testing. Innovation: ● Stay up-to-date with the latest technologies and industry trends.● Embrace a culture of continuous learning and improvement.● Propose innovative solutions to complex problems. Requirements: ● Strong proficiency in Mulesoft development, including API design, development,and testing.● Deep understanding of Java and object-oriented programming principles.● Experience with Salesforce and its ecosystem, particularly Salesforce Cloud.● Excellent problem-solving and analytical skills.● Strong communication and interpersonal skills.● Ability to work independently and as part of a team.● A passion for technology and a desire to learn. Location: LATAM

Yel Solutions, a leading company IT outsourcing solution, incorporate IT/OT Site Support Technicians to join our team at a cutting-edge production facility.This role is crucial for maintaining operational continuity, with a primary focus on addressing and resolving infrastructure IT/OT issues on-site.Key Responsibilities:IT/OT Infrastructure Management: Administer and maintain critical infrastructure, including:Power Distribution Units (PDUs), Uninterruptible Power Supplies (UPSs), switches, Access Points (APs), SD-WANs, and firewalls.WAN links, radio communication devices, security cameras, and access control systems.Incident Response: Quickly assess and troubleshoot issues reported by the Production Assistance team, Control Room, or plant operators. Perform Root Cause Analysis (RCA) and create Post-Mortem reports for major incidents.Change b'&' Incident Management: Plan and execute both routine and emergency changes to the IT/OT infrastructure.Collaboration: Serve as the escalation point for complex technical issues. Support Plant Maintenance Technicians in maintaining industrial automation systems such as Programmable Logic Controllers (PLCs), Human-Machine Interfaces (HMIs), Motor Control Centers (MCCs), Variable Frequency Drives (VFDs), and other automation devices.Routine Support: Conduct routine tasks like device replacements, installations, cabling, patch management, and system reboots to maintain peak system performance.Qualifications: Language Skills: While daily communication will be primarily in Spanish, proficiency in English is essential for documenting tickets, expanding the Global Knowledge Base, and collaborating with international teams.Technical Expertise: Proven hands-on experience in installing, administering, and troubleshooting IT/OT infrastructure. Familiarity with the devices listed above is a must.Soft Skills: Strong sense of urgency, structured problem-solving skills, attention to detail, and adherence to established protocols are crucial.Industrial Experience: Experience in industrial or mining environments is highly desirable.Working Conditions: Location: This position is based at a mining camp located 4000 meters above sea level in Salta Province.Roster System: Assignments follow a rotating schedule (e.g., 8 days on-site, 6 days off), subject to change. We provide accommodations, meals, workwear, and transportation to/from Salta city.Work Hours: Typical workdays consist of 12 hours, with a minimum of 12 hours rest between shifts. A passive on-call rotation will be in place to handle major production incidents outside of working hours.What We Offer: Compensation: Competitive salary based on experience and skills.Benefits: Work in a relationship of dependency, indeterminate.Excellent work environment and development opportunitiesPrepaid medicine for the employee and his or her primary family group.Corporate benefits platform (Gym Discounts, languages, etc.).Benefits ClubEmployee Assistance ProgramSpecial Event GiveawaysWe want you to join our team!

BA Data Analyst, full time - remoteb'/xc2/xa0'Role: BA Data Analyst, IT PMO Leading multinational company in the manufacturing of medical devices, based in Danvers, USA, is looking for a BA Data Analyst. As a BA Data Analyst within the IT PMO, you will play a crucial role in shaping the future of our technology initiatives by bridging the gap between IT and business stakeholders. Combining your business acumen, analytical mindset, and understanding of project management, you will ensure projects align with strategic objectives and deliver measurable value. You will achieve this by leveraging data-driven insights to guide decision-making and optimize our digital product portfolio, which includes core applications like Salesforce and SAP. In this role, you will collaborate with a diverse set of cross-functional partners across Product Management, Engineering, Data Engineering, Manufacturing, Marketing, Sales, Finance, Supply Chain, and other departments. You will proactively use data and analysis to identify business outcomes and solve product developmentb'/xe2/x80/x99's biggest challenges, in order to help us define the measurable definition of success for digital products, and influence product strategy and investment decisions with data. b'/xc2/xa0' Responsibilities: Outcomes Seeking: Lead discussions with IT and business stakeholders to identify and analyze desired outcomes. Establish measurable links between digital products, enterprise priorities, and business outcomes. Utilize data-driven insights to ensure projects deliver value aligned with strategic goals. Help IT teams to prioritize development efforts based on data analysis and projected impact. Provide support on the definition of success metrics for key digital products, setting quarterly and annual targets through OKRs.Data-Driven Perspective: Guide teams in leveraging data to drive decision-making. Develop hypotheses and utilize a diverse toolkit of analytical approaches, methodologies, and frameworks to test them. Empower teams to utilize existing data effectively and generate new data sources where necessary. Facilitate data-driven prioritization and decision-making processes.Communication and Influence: Communicate data-driven insights in a clear and compelling manner, translating complex analyses into actionable recommendations. Influence stakeholders and build consensus through effective storytelling and data visualization. Establish credibility as a trusted advisor through structured, clear, and insightful communication.Project Support: Collaborate with project managers to develop comprehensive project plans, track progress against milestones, and proactively manage risks and issues.Communication and Reporting: Provide regular updates on project status, analysis findings, and recommendations to stakeholders. Deliver impactful presentations and reports that clearly convey key insights and drive informed decision-making. Preferred Qualifications: Bachelor's degree in Business Administration, Information Systems, or a related field.A minimum of 5 years of experience as a Business Analyst, Data Analyst within a business function, or a similar role, preferably within an IT PMO environment.Strong understanding of business analysis methodologies and best practices.Proficiency in data analysis and visualization tools (preferably Python or R), with the ability to extract, manipulate, and analyze data to generate actionable insights.Proven experience in data storytelling, effectively communicating findings and recommendations to both technical and non-technical stakeholders through compelling visualizations and presentations.Demonstrated ability to identify and articulate the connections between technology investments, data-driven initiatives, and measurable business outcomes, with a focus on driving strategic decision-making and business growth.Experience working in cross-functional teams, collaborating with stakeholders from diverse backgrounds to define project objectives, develop analytical approaches, and drive project execution.Strong attention to detail and a commitment to delivering high-quality work within tight deadlines, with a proactive and results-oriented approach to problem-solving. General conditions for contractors - remote LATAM This role is to perform as a contractor, full time, 100% remote.b'/xc2/xa0'Those who work as contractors have b'

We are looking for a Sr Salesforce Developer to join our team! The project is within the Digital Agriculture industry and is based in San Francisco, CA. The team develops a platform that examines weather, soil and field data to help farmers determine potential yield-limiting factors in their fields.We're on the lookout for an individual who shares our dedication to assisting farmers in enhancing productivity through digital solutions. This role offers a unique opportunity to become a part of our dynamic team, responsible for testing applications that guarantee an exceptional experience for our valued customers. In collaboration with our engineering team, business analysts, and business partners, you will play a pivotal role in developing a world-class application that enhances productivity and elevates the customer experience. About the role We are looking for a talented and motivated Salesforce Developer to contribute to the mission of helping the worldb'/xe2/x80/x99's farmers sustainably increase productivity using digital tools, mobile software, advanced analytics, and high-quality assurance standards. This role is a unique opportunity to join our dynamic team, responsible for building and maintaining the apps that ensure a great experience for our customers. Are you passionate about Salesforce? We are looking for a Salesforce Developer to provide solutions and build our Salesforce platform. You will partner with engineering, business analysts, and business partners to build a world-class application to improve productivity and customer experience. Role Responsibilities: Work with other engineers, business stakeholders and analysts to deeply understand visual designs, application workflows, transitions, personas, use cases.Build elegant support tools and services.Participate in code reviews to share knowledge, help each other learn new things and take pride in making our code betterWrite comprehensive tests (unit, integration, automation) to improve qualityBring product and code improvement ideas to the teamIdentify risks associated with component or application ImplementationKeep current with trends and technological innovations in the agricultural industry and make appropriate development recommendations.Lead development initiatives and provides mentorship and direction to less experienced Engineers.Lead project technical scoping, technical specification review, training of new staff and of emerging Salesforce technologies to existing staff. Basic Qualifications: Intermediate/Advanced English skills with strong communication abilities.Self-motivated, quick learner, and adaptable to new technologies and legacy systems.Thrives in a team environment, actively contributes to collaboration, fostering a sense of community.Excellent problem-solving and analytical skills, with a keen eye for detail and a proactive approach to issue resolution. Embraces new ideas to enhance problem-solving processes.Expert in Salesforce development, customization, and integration. Qualifications for the Role: 4+ years of Salesforce platform experience5+ Year of Web application development using modern framework experience.Experience working with Apex.Experience working with frontend web framework like React.Solid foundational grounding in OO design, RDBMS principles, and data modeling.Nice to have:Experience documenting use cases and implementation decisions.Familiarity with financial / software industry requirements.Experience successfully implementing third-party vendors/add-ons.Experience with Agile Development and SCRUM.Experience building platforms that support declarative interfaces.Salesforce Admin, Developer certifications preferred.Deep understanding of the Salesforce product suite including Sales Cloud, Service Cloud, Communities, and AppExchange solutions.Knowledge of complex integrations.Position Type:Remote opportunity from Argentina, Brazil and Uruguay.Full-Time and Long-Term Position Location: Argentina, Brazil and Uruguay.

We areb'/xc2/xa0'hiring ab'/xc2/xa0'Software Engineer/ DevOpsb'/xc2/xa0'to join ourb'/xc2/xa0'Site Operationsb'/xc2/xa0'team.b'/xc2/xa0' You will work as an individual contributor delivering exceptional customer experiences and leading the implementation of critical features to accelerate the delivery of our clientb'/xe2/x80/x99's products b'/xe2/x80/x93' both on the web and mobile. You will have daily exposure to a range of technical challenges and customer experiences which will stretch and develop your technical and leadership skills. You are a problem solver who has a passion for technology and crazy about providing attention to details. So, if you are a motivatedb'/xc2/xa0'professionalb'/xc2/xa0'looking to join a collaborative, close-knit team, drop us a line. You might be a perfect fit! Impact you will make in the role: Find new opportunities to develop software that adds value to the customer business. You can lead these projects to a successful implementation!Implementation of new monitoring systems for infrastructure, microservices, and applications.Design, develop, test, deploy, maintain and improve software.Continuously refine monitoring processes, thresholds, and configurations, using your logic and understanding of systems.Set up a new CI/CD workflow to automate the creation of new monitoring.Promote best practices of software engineering and software design patterns in a newly created team. You can leave your mark in the way we work!Create and maintain documentation on installations, incidents, and procedures.Perform system wide analysis to ensure the proposed solution is the best-in-class without causing any negative impact. You will be: Developing your monitoring skills by thinking how and where we should monitor, log, automate, and develop new solutions to manage the information of a website with more than 60k requests per minute.Mentoring and guiding a newly created team to follow the best practices in the industry in order to achieve the best solutions for the customer needs.Interacting with Cloud Services from AWSWorking on large scale and distributed systems.Troubleshooting over different systems and applications.Looking to automate tasks in order to reduce toil and increase engineering work. Expertise you will bring in: Minimum qualifications: Experience in the field of Computer Science (we wonb'/xe2/x80/x99't ask you to write an insertion sort pseudocode from memory or analyze time-complexity of Knuth-Morris-Pratt algorithm, because you already know that

Tech Background? Like helping customers?Support Specialist Wanted for our Success Team!b'/xc2/xa0'About Us b'/xc2/xa0'Appenate is a Brisbane-based SaaS company, building a leading business applications platform, aimed at the IT channel and enterprise.b'/xc2/xa0'Our growing customer base spans over 40 countries, which we support via an integrated team anchored out of Australia, South Africa, and Latin America to improve time-zone coverage for our users.b'/xc2/xa0'We've embraced the concept of a distributed company, with all team members working either from home (or the beach, mountains, cafe, whatever).b'/xc2/xa0'Twice a year we fly everyone to an interesting place for a week so that we can work together and hang out face-to-face (pandemics aside!).b'/xc2/xa0'The Opportunityb'/xc2/xa0'Be part of a lean, agile, and exciting team that is globally focused and working with cutting-edge mobile and cloud technologies.b'/xc2/xa0'Being a small company, we expect all team members to learn fast and play at a high level.b'/xc2/xa0'To join us, you need to be self-starting, disciplined and able to communicate well.b'/xc2/xa0'We are looking for applications from anywhere in Argentina. Fluent in English and Spanish (both written and spoken) is required.b'/xc2/xa0'We connect and communicate via online tools, so you'll be in regular contact with the whole team. You'll also be provided with whatever equipment you need to be productive.b'/xc2/xa0'This role offers an opportunity for you to learn and grow as the company expands, and you'll be working with smart, driven people that are building world-beating software.b'/xc2/xa0'Role b'&' Requirementsb'/xc2/xa0'Our platform is used by customers ranging from SMEs to the IT channel (software vendors, solution providers, system integrators, enterprise IT departments)b'/xc2/xa0'We're looking for someone that loves helping customers solve problems and enjoys showing folks how to get the most out of our platform.Key requirements:IT Diploma or DegreeExcellent English and Spanish, both written and spoken (you'll be in contact with customers from around the world, so English is critical)Experience in software implementation, cloud service configuration, solutions consulting and/or IT customer supportSelf-starter with proactiveness, enthusiasm, flexibility, and motivation b'/xe2/x80/x93' able to work effectively without regularly needing to be told what to doExperience in technical writing (support guides, knowledgebase etc)Diligence in all work aspects, and strong attention to detailAbility to find answers unassisted and to learn rapidlySoftware development experience or training is advantageousA very good, reliable internet connection for customer and internal communicationsb'/xc2/xa0'Duties will include: Developing an expert-level understanding of the Appenate platform and offeringManaging incoming support tickets and questions, ensuring that customers receive timely responses and progress updatesInvestigate and replicate customer issues (deep analysis into technical issues)Replicating customer issues and collaborating with our developers to resolveProvide high-quality, descriptive written answers to customer ticketsPerforming product testing when neededAuthoring of tutorials and other learning content as neededAdministering our online helpdesk and knowledgebaseAd hoc training with customers via web meetingSalary starts at USD $1,800 (per month) and will increase based on your experience, fit, and performance going forward.b'/xc2/xa0'

Salesforce QA Engineer - full time, remoteb'/xc2/xa0'Leading multinational company in the manufacturing of medical devices, based in Danvers, USA, is looking for a SFDC QA Engineer.b'/xc2/xa0'Advanced level of English (C1) essential. It is important that you are available to travel to the United States sporadically - not exclusive. We are seeking an experienced SFDC QA Engineer to execute both Manual and Automated tasks to join our team. The ideal candidate will have extensive experience in QA methodologies, a good understanding of Salesforce, and strong soft skills. We would like to find a QA resource with specific experience testing Salesforce components. The resource will also need experience automating processes using RPA tools like Robot and CRT. Key Responsibilities: Salesforce Testing: Develop and execute test plans, test cases, and test scripts for Salesforce implementations, customizations, and integrations.Perform functional, regression, integration, and performance testing on Salesforce applications.Ensure thorough testing of Salesforce configurations, workflows, custom objects, and Apex code.Provide specific expertise in testing Salesforce components as required by the client. Defect Management: Identify, document, and track defects and issues. Work closely with development teams to ensure timely resolution.Conduct root cause analysis to identify process improvements and prevent recurring issues.Collaboration and Communication:Collaborate with cross-functional teams, including developers, business analysts, and project managers, to ensure alignment on project requirements and quality standards.Communicate QA status, progress, and issues to stakeholders, providing regular updates and reports. Continuous Improvement: Drive continuous improvement initiatives within the QA team, leveraging metrics and feedback to enhance QA processes and practices.Stay current with industry trends, best practices, and emerging technologies in quality assurance and Salesforce. Qualifications: Education: Bachelorb'/xe2/x80/x99's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Experience: 5+ years of experience in quality assurance, with at least 2 years in a leadership role.Experience with Salesforce including testing of Salesforce configurations, customizations, and integrations.Experience with test automation tools and frameworks (e.g., CRT, Selenium, TestNG, JUnit) is a must. Skills and Competencies: Strong knowledge of QA methodologies, tools, and processes.Proficiency in creating and executing test plans, test cases, and test scripts.Excellent analytical and problem-solving skills.Strong communication and interpersonal skills.Ability to work effectively in a fast-paced, dynamic environment. Tools and Technologies: Must: Test Strategy/Test Case DevelopmentRPA Development b'/xe2/x80/x93' Robot / CRTAPI Integration TestingSalesforce Important: Python/Java Test ScriptingFamiliar with Git Nice to have: JenkinsSelenium Certifications: Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder) are a plus.ISTQB or other relevant QA certifications are a plus. Personal Attributes: Attention to detail and a commitment to quality.Strong business interaction skills.Ability to work independently and as part of a team.Adaptability and willingness to learn new technologies and methodologies.b'/xc2/xa0' General conditions for contractors - remote LATAM This role is to perform as a contractor, full time, 100% remote.b'/xc2/xa0'Those who work as contractors have b'

Salesforce Developer Senior, fluent english (full time - remote)b'/xc2/xa0'Leading multinational company in the manufacturing of medical devices, based in Danvers, USA, is looking for ab'/xc2/xa0'SSr + /Sr Salesforce Developer | english: full fluent (C1/C2).b'/xc2/xa0'We are seeking a talented and experienced Senior Salesforce Developer to join our SFDC support team. As a Senior Salesforce Developer, you will be responsible for designing, developing, testing, and implementing Salesforce solutions to meet our business requirements for specific integration project. You will work closely with business analyst, stakeholders and other platform teams to understand their needs and design the proper technical solutions within the Salesforce platform. This role requires deep technical expertise in Salesforce development, strong problem-solving skills, and the ability to work effectively in a collaborative environment. Key Responsibilities: Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Components, and other Salesforce technologies.Customize Salesforce applications by configuring objects, fields, workflows, process builder, validation rules, etc.Collaborate with business stakeholders to gather requirements and translate them into technical designs.Perform unit testing, integration testing, and user acceptance testing to ensure the quality of solutions.Provide technical leadership and guidance to junior developers.Stay up-to-date with the latest Salesforce features, best practices, and industry trends.Participate in code reviews and provide constructive feedback to peers.Troubleshoot and resolve technical issues related to Salesforce applications. Qualifications: Bachelorb'/xe2/x80/x99's degree in Computer Science, Information Technology, or related field; or equivalent experience2+ years of experience developing Salesforce customizations (Apex/VF), integrations, and developing and executing data migrations3+ years of experience in technology implementation for full lifecycle enterprise software projectsSalesforce certifications such as Salesforce Certified Platform Developer I and II are highly desirable.Proficiency in Apex, Visualforce, Lightning Components, Salesforce APIs, and other Salesforce technologies.Good technical foundation including Advanced structured programmingb'/xc2/xa0' Software engineering skills with Force.com Platform (Apex, VisualForce, SOQL, Unit Testing)Software engineering skills with Java SE b'&' EE (Java, JSF, SQL) preferredExperience and expertise in core web technologies including HTML5, Javascript and jQuery Experience with Agile development methodologies such as XP/SCRUMExperience with web services (REST b'&' SOAP, JSON b'&' XML, etc.)Demonstrated experience and knowledge of relational databases, data modeling, and ETL toolsExcellent organizational, verbal and written communication skillsDirect experience working on CRM projects for middle market and enterprise size companiesWorking knowledge and experience with complex business systems integration as well as object-oriented design patterns and development.b'/xc2/xa0' General conditions for contractors - remote LATAM This role is to perform as a contractor, full time, 100% remote.b'/xc2/xa0'Those who work as a contractor have b'

Position: Do you love solving problems? Do you get excited from being challenged by different issues and environments each day? Are you looking to bring your extensive experience and great attitude to a growing company, where your ideas can have an impact? We are looking for a capable senior service desk technician to join our team, master new skills, and grow within the company. As an L2 Service Desk Technician, you will provide the first and second line of support for business users. You should be able to resolve 80-95% of incoming calls, tickets, and alerts with your team, and provide useful troubleshooting and communication before escalating for issues requiring level 3 support. Priority will be given to candidates able to work Tuesday through Saturday or Sunday through Thursday. b'/xc2/xa0' Responsibilities:  Provide Level 1 and 2 support and excellent customer service for all business users and coworkers  Respond immediately to calls, emails, messages, and tickets  Take on escalations, providing guidance and training to L1 team members  Effectively troubleshoot IT-related issues related to desktops, systems, and networks in multiple unique client environments b'/xc2/xa0'  Learn to resolve b'&'gt;80% of incoming tickets, escalating only when you lack access or canb'&'#39;t figure out how to solve the issue after researching  Document all work done, issue/project status, and time entries on tickets throughout the day  Support projects and other tasks as needed b'/xc2/xa0' Technical Experience We Look For:  3+ years of Desktop Support, preferably in a Managed Service Provider or other multi-tenant environment  Remote user support for applications and hardware (desktops and laptops, servers, networking gear)  Active Directory and Group Policies  O365 administration, migrations, and security  Outlook b'&'amp; Webmail (Exchange and O365)  Backup and data recovery technologies experience (Veeam, Rubrix, etc)  Email Filtering Software (Proofpoint)  Basic networking, TCP/IP, Layer 2 (VLAN), Routing, Switching  Windows and Mac deployment and security  Desktop Virtualization  Ticketing systems and time keeping (Autotask PSA)  Knowledge from certifications like CompTIA A+, Network+, VMWare, Microsoft, etc. b'/xc2/xa0' Traits Needed:  Professionalism  A technical mind able and eager to learn  Critical thinking skills and creative problem solving, applying solutions from previous issues to similar ones  Great organization b'&'amp; multitasking skills  Common sense  A quick wit and good sense of humor (itb'/xe2/x80/x99's not all serious)  Ability to work under pressure and be fearless on the phones b'/xc2/xa0' Notes:  This is a fully remote, full-time IT Help Desk position which will be supporting users in the UTC-8 time zone. Please only apply if you can commit to working afternoons and evenings, 2 PM - 11 PM Arg each day.  Strong English verbal and written communication are required, C1/C2 level, as you will be working with English customers and coworkers. To be considered for this role, you must apply with an English resume/CV.

As a Tooling Engineer, you and your team will be focused on our ability to deploy and build at scale, to create best practices across our engineering organization for security, compliance, and enable our highly autonomous engineering teams to execute safely with the latest technologies. You will help us expand globally. In this role, you will: Be hands-on designing, developing and delivering technical solutions for supporting the work of the rest of the company..Establish credibility through the quality of your own and your teamb'/xe2/x80/x99's technical execution and ownership.Have a rare ability to collaborate with and influence diverse engineering teams to improve the reliability, scalability, and durability of their tools and processes.Mentor and help other employees to reach their full potential.Give engineers the tools, confidence, and motivation to make decisions autonomously.Know how to manage multiple projects and balance support b'&' development for multiple stakeholders. YOUR PROFILE 5+ years of experience as Backend, Integrations or CI/CD pipelines of a healthy and high-performing engineering team.Previous operational responsibility for business critical systems, in a collaborative environment.Strong sense of urgency and ownership over critical problem areas.CS, EE, or CE degree and/or a demonstrable, solid understanding of CS fundamentals.Solid grasp of Linux systems, Docker and CI tools like Jenkins, Github Actions, Azure DevOps or the like.Solid grasp of the NodeJS ecosystem, including Typescript and automated build and testing tools for them like Cucumber or Mocha.Experience in designing, implementing and documenting API services for consumption by other engineering teamsExperience in designing and implementing tools that involve collaboration between multiple services working together as a whole. Excellent command of English, both written and verbal. Ability to work independently from a remote location Ideally you have: Experience with tooling or DevOps teams in startups.Experience with modern platforms for code build, deploy, and container operations. WHAT WE OFFER: In addition to being part of our quest to help people empower their imagination, we offer: Competitive salary and benefitsFlexibility with scheduleAbility to work remotelyFlexible time offA phenomenal learning environment for you to develop

We are Ecosystems, a global technology company that connects our clients with tailored, comprehensive and innovative solutions. We operate in more than 15 countries, including Argentina, Chile, Brazil, Mexico, the United States and Spain.b'/xc2/xa0'With 30 years of experience and a multidisciplinary team of more than 500 professionals, we are driven by the commitment to grow each project and client we work with.b'/xc2/xa0'b'/xc2/xa1'We want you to be part of this great team!What are we looking for?An Oracle Fusion Analyst Ssr/Sr to join an important hearing products company???? Workplace: 100% remote????Modality: remote???? Working hours: Monday to Friday from 11 a.m. to 8 p.m.b'/xc2/xa0' Argentina TimeThe office is located in Minneapolis, MN, and people working remotely work in this time zone (11 am to 5pm)b'/xc2/xbf'What will your responsibilities be?In this role, you will have the opportunity to:b'/xc2/xa0'Configure and customize Oracle Fusion Cloud modules, including but not limited to:b'/xc2/xa0'General LedgerAccounts PayableAccounts ReceivableCash ManagementProcurementInventory ManagementOrder ManagementAnalyze current business processes and identify opportunities for improvement through Oracle Fusion functionalities.Design and implement process optimization strategies to enhance efficiency and accuracy.Collaborate with business users to understand their requirements and translate them into technical solutions.Support and Maintenance: Provide timely and effective support to end-users, resolving issues and answering questions.Efficiently manage and resolve incidents and service requests related to Oracle Fusion Cloud applications.Conduct root cause analysis to identify and address underlying issuesMonitor system performance and identify potential issues.Stay up-to-date with Oracle Fusion Cloud releases and patches.Develop and maintain complex integrations between Oracle Fusion and other systems.Proficiency in analyzing large datasets to identify discrepancies and anomalies in data flows between systems.Ability to troubleshoot and resolve integration issues, including data and process mapping, transformation, and validation.Project Implementation:b'/xc2/xa0'Participate in Oracle Fusion Cloud implementation projects, including requirements gathering, design, testing, and deployment.Provide technical expertise and guidance to project teams to ensure successful delivery of projects.What do we need?That you have:Bachelorb'/xe2/x80/x99's degree in STEM (Science, Technology, Engineering, Mathematics), Business or equivalent education.b'/xc2/xa0'Strong technical expertise in Oracle Fusion Cloud, including configuration, customization, and troubleshooting, implementation projects. Oracle certifications are a plus.Experience with scripting languages (e.g., Python, SQL) and ETL tools.In-depth knowledge of financial and supply chain processes.Proven ability to analyze complex business problems and develop effective solutions.Excellent communication and interpersonal skills to interact with diverse stakeholders.Strong problem-solving and analytical skills.Ability to work independently and as part of a team.Ability to thrive in a rapidly changing environment b'/xe2/x80/x93' self-starter, proactive, flexible, and able to handle and prioritize multiple work streams simultaneously.We offer excellent benefits, growth opportunities and we will string along with you in your professional development.At Ecosystems we believe that diversity improves our culture and perspectives, which is why we actively promote an inclusive environment where each individual, regardless of their background, gender, orientation, abilities or beliefs, is not only welcome, but also essential to our success. We value and respect all voices, and we invite you to join our team, where inclusion is an essential pillar of our values.