That aligns with both

A Regional Customer Experience (CX) Manager is responsible for driving customer satisfaction and improving the overall customer experience in relation to the product. The role will primarily focus on ensuring that all customer touchpoints are optimized to deliver an exceptional experience that aligns with both regional needs and local market requirements. Understand business requirements (local and regional) and adapt customer experience strategyCreate and execute a customer experience that focuses on improving customer satisfaction and retentionWork closely with regional and local teams to create user journeys using enterprise-friendly user design UX toolsImplement CS tools and platforms to help the team understand user journeys mapped to user storiesEnsure UX includes legal, compliance and regulatory requirementsMap end-to-end customer journeys to identify key touchpoints and opportunities to improve the experienceCollaborate with global CS teams to ensure consistency in customer experience while enabling regional/local customizationServe as a liaison between the commercial and technical team ensuring that customer experience and business requirements are communicated effectivelyRegularly evaluate and improve CS initiatives, ensuring all customer interactions are seamless and meet local business needsFoster a culture of customer obsession within the region, ensuring that all teams prioritize customer needs and feedback in their outputActively participate in regional and local iteration and PI planning, daily meetings and relevant agile ceremoniesFluency in English and Spanish required; Portuguese or French is valued Tools and technologies Design tools: Figma, Sketch, Adobe XD, InVision or similar tools. Prototyping tools: Axure, Marvel or similar tools. Analysis tools: Google Analytics, Hotjar, Mixpanel or similar tools. User research tools: UserTesting, Lookback, Optimal Workshop or similar tools. Collaboration tools: Slack, Microsoft Teams, Miro or similar tools.

For more than 10 years, we have been developing customized software solutions for web b'&'b'/xc2/xa0'mobile platforms and providing IT staff augmentation services to clients from all over theb'/xc2/xa0'world. We strive to develop solutions with creativity and professionalism in a friendly andb'/xc2/xa0'inspiring environment. Web'/xe2/x80/x99'd love you to be part of it! Profile b'&' SeniorityWe are looking for a SR Java Developer to join our Team. If you enjoy working on a cuttingedge technologies environment, this opportunity is for you! Position Requirements: ➔ Be committed to producing high quality software➔ Have good time management skills➔ Experience developing Java based web applications and significant comfortb'/xc2/xa0'with both Java itself as well as OOA/D techniques➔ Experience with ORM mapping technologies such as Hibernate➔ Experience designing applications that leverage a dependency injectionb'/xc2/xa0'container such as Spring➔ Experience with relational database schema definition and queryb'/xc2/xa0'design/optimization➔ Experience building an externalized service layer to support multiple clientb'/xc2/xa0'implementations➔ Experience developing applications that must be scaled to provide consistentb'/xc2/xa0'throughput while supporting increasing user concurrency➔ Experience working with product managers and user experience asb'/xc2/xa0'requirements are fleshed out➔ Strong verbal and written communication skills➔ Understanding of both architectural and implementation patterns➔ Understanding of RESTful service design➔ Understanding of automated testing best practices➔ Familiarity with HTML, CSS and Javascript➔ Familiarity with variants of agile development methodologies➔ Experience leading a cross functional team to deliver functional software is ab'/xc2/xa0'plus➔ Experience with a variety of languages and frameworks is a plus➔ Experience working with messaging systems such as Apache Kafka ➔ Experience working with highly distributed systems➔ English: Advanced Other:➔ Direct contact with the client Nice to have but not mandatory:➔ Availability to travel to USA

Tech Background? Like helping customers?Support Specialist Wanted for our Success Team!b'/xc2/xa0'About Us b'/xc2/xa0'Appenate is a Brisbane-based SaaS company, building a leading business applications platform, aimed at the IT channel and enterprise.b'/xc2/xa0'Our growing customer base spans over 40 countries, which we support via an integrated team anchored out of Australia, South Africa, and Latin America to improve time-zone coverage for our users.b'/xc2/xa0'We've embraced the concept of a distributed company, with all team members working either from home (or the beach, mountains, cafe, whatever).b'/xc2/xa0'Twice a year we fly everyone to an interesting place for a week so that we can work together and hang out face-to-face (pandemics aside!).b'/xc2/xa0'The Opportunityb'/xc2/xa0'Be part of a lean, agile, and exciting team that is globally focused and working with cutting-edge mobile and cloud technologies.b'/xc2/xa0'Being a small company, we expect all team members to learn fast and play at a high level.b'/xc2/xa0'To join us, you need to be self-starting, disciplined and able to communicate well.b'/xc2/xa0'We are looking for applications from anywhere in Argentina. Fluent in English and Spanish (both written and spoken) is required.b'/xc2/xa0'We connect and communicate via online tools, so you'll be in regular contact with the whole team. You'll also be provided with whatever equipment you need to be productive.b'/xc2/xa0'This role offers an opportunity for you to learn and grow as the company expands, and you'll be working with smart, driven people that are building world-beating software.b'/xc2/xa0'Role b'&' Requirementsb'/xc2/xa0'Our platform is used by customers ranging from SMEs to the IT channel (software vendors, solution providers, system integrators, enterprise IT departments)b'/xc2/xa0'We're looking for someone that loves helping customers solve problems and enjoys showing folks how to get the most out of our platform.Key requirements:IT Diploma or DegreeExcellent English and Spanish, both written and spoken (you'll be in contact with customers from around the world, so English is critical)Experience in software implementation, cloud service configuration, solutions consulting and/or IT customer supportSelf-starter with proactiveness, enthusiasm, flexibility, and motivation b'/xe2/x80/x93' able to work effectively without regularly needing to be told what to doExperience in technical writing (support guides, knowledgebase etc)Diligence in all work aspects, and strong attention to detailAbility to find answers unassisted and to learn rapidlySoftware development experience or training is advantageousA very good, reliable internet connection for customer and internal communicationsb'/xc2/xa0'Duties will include: Developing an expert-level understanding of the Appenate platform and offeringManaging incoming support tickets and questions, ensuring that customers receive timely responses and progress updatesInvestigate and replicate customer issues (deep analysis into technical issues)Replicating customer issues and collaborating with our developers to resolveProvide high-quality, descriptive written answers to customer ticketsPerforming product testing when neededAuthoring of tutorials and other learning content as neededAdministering our online helpdesk and knowledgebaseAd hoc training with customers via web meetingSalary starts at USD $1,800 (per month) and will increase based on your experience, fit, and performance going forward.b'/xc2/xa0'

We are seeking an experienced Application Support for a international company.This role requires both proven experience with technology and outstanding personal communication and customer service skills. The candidate likes to collaborate in multicultural environments and interact with stakeholders to resolve technical issues. You should be curious and eager to troubleshoot and resolve complex technical issues. The candidate will be expected to be able to manage, update, and provide tier 3 support for custom b'&' 3rd Party applications built for Windows b'&' Linux in a very fast paced environment. Success in this role requires a commitment to teamwork, collaboration, and demonstrated leadership skills.b'/xc2/xa0'Required Qualifications* Windows b'&' Linux experience necessary.* Linux server/user administration, light scripting (perl, python, ruby or other), and database experience (MySQL, MongoDB, PostgreSQL, Oracle, MemSQL, or other).* Manage IIS, including load balanced applications, certificate monitoring, and deploying new sites b'&' applications manually b'&' via automated scripts and applications.* Ensure SQL Servers are performing optimally. Run CPU utilization and query analyzer and performance metrics.* Ensure adherence to standards. Safeguard our production and staging environment by reviewing and ensuring that all deployments to production/staging are thoroughly reviewed and have passed the QA process.* Basic+ network understanding and how to troubleshoot network related issues in both Windows or Linux.* Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented.* Ability to manage multiple conflicting deadlines and competing priorities.* Excellent relationship management, customer service and English communication skills in a variety of forms (written, live chat, conference calls, in-person.)* Ability to work independently with little direct supervision and as a part of a team.* Outstanding analytical and organizational abilities.* Ability to remain calm, composed and articulate when dealing with tough customer situations.* Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols and applicationsb'/xc2/xa0'Responsibilities* Database querying experience (MySQL, MongoDB, PostgreSQL, Oracle, MemSQL, or other) to identify data conditions and problems.* Manage and administer Custom developed applications as well as SaaS offerings.* Ensure SQL Servers are performing optimally. Run CPU utilization and query analyzer and performance metrics.* Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented.* Ability to manage multiple conflicting deadlines and competing priorities.* Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)* Ability to work independently with little direct supervision and as a part of a team.* Outstanding analytical and organizational abilities.* Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols and applications* Make sure servers conform to SOP standards (Standard Operating Procedures).* Manage server users, groups and permissions.* Prioritize, analyze, troubleshoot and resolve or escalate any system issues in a timely manner.* Provide end user technical support across all systems and devices.* Follows up, tests, and troubleshoots as necessary* Partners with development team on root cause analysis* Keeps customers informed of case resolution.* Interacts closely with other departments to provide first hand feedback from customers.b'/xc2/xa0'Required:Bachelor degree in Information Technology or related fieldCould also be a student of any engineering or related career

StaffRock IT is looking for a SDET SSR/SR​ to collaborate in a company that craft digital experiences that redefine the way businesses operate.-Only for Argentina- What will be your mission?Join customer projects. What are we looking for?b'/xe2/x80/xa2' Must have:- DevOps.- Powershell.- Docker.- Exp with back-end automation with selenium/java.b'/xe2/x80/xa2' 4+ years experience in Bash, and PowerShell.b'/xe2/x80/xa2' Ideal experience/backgrounds: Azure, Ansible, and Terraform.b'/xe2/x80/xa2' Have experience with Docker and Kubernetes.b'/xe2/x80/xa2' Knowledge/Experience with some of the following tools: Azure, Kafka.b'/xe2/x80/xa2' 4+ Years of CI/CD Experience.b'/xe2/x80/xa2' Creating pipelines with quality gates in ADO both classic and YAML.b'/xe2/x80/xa2' Deployment automation.b'/xe2/x80/xa2' Pipeline integration for static code analysis, code unit test coverage, security-SAST DAST and Test Automation tools.b'/xe2/x80/xa2' Nice to have:Authentication and Authorization experience.b'/xe2/x80/xa2' Experience in one or more of the following: C# Experience, Python (Highly Preferred).What we offer?b'/xe2/x80/xa2' 100% remote work.b'/xe2/x80/xa2' Salary in USD.

StaffRock IT is looking for a SDET SSR/SR​ to collaborate in a company that craft digital experiences that redefine the way businesses operate.-Only for Argentina- What will be your mission?Join customer projects. What are we looking for?b'/xe2/x80/xa2' Must have:- DevOps.- Powershell.- Docker.- Exp with back-end automation with selenium/java.b'/xe2/x80/xa2' 4+ years experience in Bash, and PowerShell.b'/xe2/x80/xa2' Ideal experience/backgrounds: Azure, Ansible, and Terraform.b'/xe2/x80/xa2' Have experience with Docker and Kubernetes.b'/xe2/x80/xa2' Knowledge/Experience with some of the following tools: Azure, Kafka.b'/xe2/x80/xa2' 4+ Years of CI/CD Experience.b'/xe2/x80/xa2' Creating pipelines with quality gates in ADO both classic and YAML.b'/xe2/x80/xa2' Deployment automation.b'/xe2/x80/xa2' Pipeline integration for static code analysis, code unit test coverage, security-SAST DAST and Test Automation tools.b'/xe2/x80/xa2' Nice to have: Authentication and Authorization experience.b'/xe2/x80/xa2' Experience in one or more of the following: C# Experience, Python (Highly Preferred).b'/xe2/x80/xa2' Advanced English.What we offer?b'/xe2/x80/xa2' 100% remote work.b'/xe2/x80/xa2' Salary in USD.

BA Data Analyst, full time - remoteb'/xc2/xa0'Role: BA Data Analyst, IT PMO Leading multinational company in the manufacturing of medical devices, based in Danvers, USA, is looking for a BA Data Analyst. As a BA Data Analyst within the IT PMO, you will play a crucial role in shaping the future of our technology initiatives by bridging the gap between IT and business stakeholders. Combining your business acumen, analytical mindset, and understanding of project management, you will ensure projects align with strategic objectives and deliver measurable value. You will achieve this by leveraging data-driven insights to guide decision-making and optimize our digital product portfolio, which includes core applications like Salesforce and SAP. In this role, you will collaborate with a diverse set of cross-functional partners across Product Management, Engineering, Data Engineering, Manufacturing, Marketing, Sales, Finance, Supply Chain, and other departments. You will proactively use data and analysis to identify business outcomes and solve product developmentb'/xe2/x80/x99's biggest challenges, in order to help us define the measurable definition of success for digital products, and influence product strategy and investment decisions with data. b'/xc2/xa0' Responsibilities: Outcomes Seeking: Lead discussions with IT and business stakeholders to identify and analyze desired outcomes. Establish measurable links between digital products, enterprise priorities, and business outcomes. Utilize data-driven insights to ensure projects deliver value aligned with strategic goals. Help IT teams to prioritize development efforts based on data analysis and projected impact. Provide support on the definition of success metrics for key digital products, setting quarterly and annual targets through OKRs.Data-Driven Perspective: Guide teams in leveraging data to drive decision-making. Develop hypotheses and utilize a diverse toolkit of analytical approaches, methodologies, and frameworks to test them. Empower teams to utilize existing data effectively and generate new data sources where necessary. Facilitate data-driven prioritization and decision-making processes.Communication and Influence: Communicate data-driven insights in a clear and compelling manner, translating complex analyses into actionable recommendations. Influence stakeholders and build consensus through effective storytelling and data visualization. Establish credibility as a trusted advisor through structured, clear, and insightful communication.Project Support: Collaborate with project managers to develop comprehensive project plans, track progress against milestones, and proactively manage risks and issues.Communication and Reporting: Provide regular updates on project status, analysis findings, and recommendations to stakeholders. Deliver impactful presentations and reports that clearly convey key insights and drive informed decision-making. Preferred Qualifications: Bachelor's degree in Business Administration, Information Systems, or a related field.A minimum of 5 years of experience as a Business Analyst, Data Analyst within a business function, or a similar role, preferably within an IT PMO environment.Strong understanding of business analysis methodologies and best practices.Proficiency in data analysis and visualization tools (preferably Python or R), with the ability to extract, manipulate, and analyze data to generate actionable insights.Proven experience in data storytelling, effectively communicating findings and recommendations to both technical and non-technical stakeholders through compelling visualizations and presentations.Demonstrated ability to identify and articulate the connections between technology investments, data-driven initiatives, and measurable business outcomes, with a focus on driving strategic decision-making and business growth.Experience working in cross-functional teams, collaborating with stakeholders from diverse backgrounds to define project objectives, develop analytical approaches, and drive project execution.Strong attention to detail and a commitment to delivering high-quality work within tight deadlines, with a proactive and results-oriented approach to problem-solving. General conditions for contractors - remote LATAM This role is to perform as a contractor, full time, 100% remote.b'/xc2/xa0'Those who work as contractors have b'

Salesforce QA Engineer - full time, remoteb'/xc2/xa0'Leading multinational company in the manufacturing of medical devices, based in Danvers, USA, is looking for a SFDC QA Engineer.b'/xc2/xa0'Advanced level of English (C1) essential. It is important that you are available to travel to the United States sporadically - not exclusive. We are seeking an experienced SFDC QA Engineer to execute both Manual and Automated tasks to join our team. The ideal candidate will have extensive experience in QA methodologies, a good understanding of Salesforce, and strong soft skills. We would like to find a QA resource with specific experience testing Salesforce components. The resource will also need experience automating processes using RPA tools like Robot and CRT. Key Responsibilities: Salesforce Testing: Develop and execute test plans, test cases, and test scripts for Salesforce implementations, customizations, and integrations.Perform functional, regression, integration, and performance testing on Salesforce applications.Ensure thorough testing of Salesforce configurations, workflows, custom objects, and Apex code.Provide specific expertise in testing Salesforce components as required by the client. Defect Management: Identify, document, and track defects and issues. Work closely with development teams to ensure timely resolution.Conduct root cause analysis to identify process improvements and prevent recurring issues.Collaboration and Communication:Collaborate with cross-functional teams, including developers, business analysts, and project managers, to ensure alignment on project requirements and quality standards.Communicate QA status, progress, and issues to stakeholders, providing regular updates and reports. Continuous Improvement: Drive continuous improvement initiatives within the QA team, leveraging metrics and feedback to enhance QA processes and practices.Stay current with industry trends, best practices, and emerging technologies in quality assurance and Salesforce. Qualifications: Education: Bachelorb'/xe2/x80/x99's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Experience: 5+ years of experience in quality assurance, with at least 2 years in a leadership role.Experience with Salesforce including testing of Salesforce configurations, customizations, and integrations.Experience with test automation tools and frameworks (e.g., CRT, Selenium, TestNG, JUnit) is a must. Skills and Competencies: Strong knowledge of QA methodologies, tools, and processes.Proficiency in creating and executing test plans, test cases, and test scripts.Excellent analytical and problem-solving skills.Strong communication and interpersonal skills.Ability to work effectively in a fast-paced, dynamic environment. Tools and Technologies: Must: Test Strategy/Test Case DevelopmentRPA Development b'/xe2/x80/x93' Robot / CRTAPI Integration TestingSalesforce Important: Python/Java Test ScriptingFamiliar with Git Nice to have: JenkinsSelenium Certifications: Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder) are a plus.ISTQB or other relevant QA certifications are a plus. Personal Attributes: Attention to detail and a commitment to quality.Strong business interaction skills.Ability to work independently and as part of a team.Adaptability and willingness to learn new technologies and methodologies.b'/xc2/xa0' General conditions for contractors - remote LATAM This role is to perform as a contractor, full time, 100% remote.b'/xc2/xa0'Those who work as contractors have b'

We areb'/xc2/xa0'hiring ab'/xc2/xa0'Software Engineer/ DevOpsb'/xc2/xa0'to join ourb'/xc2/xa0'Site Operationsb'/xc2/xa0'team.b'/xc2/xa0' You will work as an individual contributor delivering exceptional customer experiences and leading the implementation of critical features to accelerate the delivery of our clientb'/xe2/x80/x99's products b'/xe2/x80/x93' both on the web and mobile. You will have daily exposure to a range of technical challenges and customer experiences which will stretch and develop your technical and leadership skills. You are a problem solver who has a passion for technology and crazy about providing attention to details. So, if you are a motivatedb'/xc2/xa0'professionalb'/xc2/xa0'looking to join a collaborative, close-knit team, drop us a line. You might be a perfect fit! Impact you will make in the role: Find new opportunities to develop software that adds value to the customer business. You can lead these projects to a successful implementation!Implementation of new monitoring systems for infrastructure, microservices, and applications.Design, develop, test, deploy, maintain and improve software.Continuously refine monitoring processes, thresholds, and configurations, using your logic and understanding of systems.Set up a new CI/CD workflow to automate the creation of new monitoring.Promote best practices of software engineering and software design patterns in a newly created team. You can leave your mark in the way we work!Create and maintain documentation on installations, incidents, and procedures.Perform system wide analysis to ensure the proposed solution is the best-in-class without causing any negative impact. You will be: Developing your monitoring skills by thinking how and where we should monitor, log, automate, and develop new solutions to manage the information of a website with more than 60k requests per minute.Mentoring and guiding a newly created team to follow the best practices in the industry in order to achieve the best solutions for the customer needs.Interacting with Cloud Services from AWSWorking on large scale and distributed systems.Troubleshooting over different systems and applications.Looking to automate tasks in order to reduce toil and increase engineering work. Expertise you will bring in: Minimum qualifications: Experience in the field of Computer Science (we wonb'/xe2/x80/x99't ask you to write an insertion sort pseudocode from memory or analyze time-complexity of Knuth-Morris-Pratt algorithm, because you already know that

As a Tooling Engineer, you and your team will be focused on our ability to deploy and build at scale, to create best practices across our engineering organization for security, compliance, and enable our highly autonomous engineering teams to execute safely with the latest technologies. You will help us expand globally. In this role, you will: Be hands-on designing, developing and delivering technical solutions for supporting the work of the rest of the company..Establish credibility through the quality of your own and your teamb'/xe2/x80/x99's technical execution and ownership.Have a rare ability to collaborate with and influence diverse engineering teams to improve the reliability, scalability, and durability of their tools and processes.Mentor and help other employees to reach their full potential.Give engineers the tools, confidence, and motivation to make decisions autonomously.Know how to manage multiple projects and balance support b'&' development for multiple stakeholders. YOUR PROFILE 5+ years of experience as Backend, Integrations or CI/CD pipelines of a healthy and high-performing engineering team.Previous operational responsibility for business critical systems, in a collaborative environment.Strong sense of urgency and ownership over critical problem areas.CS, EE, or CE degree and/or a demonstrable, solid understanding of CS fundamentals.Solid grasp of Linux systems, Docker and CI tools like Jenkins, Github Actions, Azure DevOps or the like.Solid grasp of the NodeJS ecosystem, including Typescript and automated build and testing tools for them like Cucumber or Mocha.Experience in designing, implementing and documenting API services for consumption by other engineering teamsExperience in designing and implementing tools that involve collaboration between multiple services working together as a whole. Excellent command of English, both written and verbal. Ability to work independently from a remote location Ideally you have: Experience with tooling or DevOps teams in startups.Experience with modern platforms for code build, deploy, and container operations. WHAT WE OFFER: In addition to being part of our quest to help people empower their imagination, we offer: Competitive salary and benefitsFlexibility with scheduleAbility to work remotelyFlexible time offA phenomenal learning environment for you to develop