Will bring

We areb'/xc2/xa0'hiring ab'/xc2/xa0'Software Engineer/ DevOpsb'/xc2/xa0'to join ourb'/xc2/xa0'Site Operationsb'/xc2/xa0'team.b'/xc2/xa0' You will work as an individual contributor delivering exceptional customer experiences and leading the implementation of critical features to accelerate the delivery of our clientb'/xe2/x80/x99's products b'/xe2/x80/x93' both on the web and mobile. You will have daily exposure to a range of technical challenges and customer experiences which will stretch and develop your technical and leadership skills. You are a problem solver who has a passion for technology and crazy about providing attention to details. So, if you are a motivatedb'/xc2/xa0'professionalb'/xc2/xa0'looking to join a collaborative, close-knit team, drop us a line. You might be a perfect fit! Impact you will make in the role: Find new opportunities to develop software that adds value to the customer business. You can lead these projects to a successful implementation!Implementation of new monitoring systems for infrastructure, microservices, and applications.Design, develop, test, deploy, maintain and improve software.Continuously refine monitoring processes, thresholds, and configurations, using your logic and understanding of systems.Set up a new CI/CD workflow to automate the creation of new monitoring.Promote best practices of software engineering and software design patterns in a newly created team. You can leave your mark in the way we work!Create and maintain documentation on installations, incidents, and procedures.Perform system wide analysis to ensure the proposed solution is the best-in-class without causing any negative impact. You will be: Developing your monitoring skills by thinking how and where we should monitor, log, automate, and develop new solutions to manage the information of a website with more than 60k requests per minute.Mentoring and guiding a newly created team to follow the best practices in the industry in order to achieve the best solutions for the customer needs.Interacting with Cloud Services from AWSWorking on large scale and distributed systems.Troubleshooting over different systems and applications.Looking to automate tasks in order to reduce toil and increase engineering work. Expertise you will bring in: Minimum qualifications: Experience in the field of Computer Science (we wonb'/xe2/x80/x99't ask you to write an insertion sort pseudocode from memory or analyze time-complexity of Knuth-Morris-Pratt algorithm, because you already know that

As a Software Engineer, you will be building web browser extensions with a focus on cybersecurity used by Fortune 100 customers to protect their business-critical communications. The ideal candidate will bring expertise in creating extensions across multiple desktop and mobile platforms. This is a uniquely challenging role: we empower small teams to make large impacts, the scale of our user Responsibilities: Design and develop browser extensions for Chrome, Edge, Firefox, and Safari (desktop and mobile)Implement cybersecurity features and best practices in extension developmentCollaborate with our engineering team to integrate extensions with existing security infrastructureOptimize extension performance and ensure cross-browser compatibilityConduct code reviews and contribute to technical documentation Qualifications: Proven experience developing browser extensions for multiple platforms (Chrome, Edge, Firefox, Safari)Experience with mobile browser extension development, particularly for Safari on iOSStrong knowledge of JavaScript, HTML, and CSSFamiliarity with browser extension APIs and their security modelsUnderstanding of web security principles and common vulnerabilitiesExperience with version control systems (e.g., Git)Experience with continuous integration and deployment (CI/CD) for browser extensions

YOUR PROFILE The top candidate will bring experience working with high performing development teams. A MS/BS degree in Computer Science, Software Engineering or 5 years of proven experience in a similar positionExperience in JavaScript beyond libraries or frameworksb'/xc2/xa0'(bonus: Typescript / Flowtype experience)Experience working with a modern JavaScript framework such as ReactJSExperience working with JavaScript, HTML, and CSSHands on development of applications and servicesLead moderate to highly complex programming tasks and provide code reviews of various development tasksImplement automated unit and integration tests and ensure the practice is followed consistentlyParticipate in system design and specifications, program logic and flow-charting, development, testing, debugging, documentation, and supportProvide analysis of problems and recommend solutions WHAT WE OFFER: In addition to being part of our quest to help people empower their imagination, we offer: Competitive salary and benefitsFlexibility with scheduleAbility to work remotelyFlexible time offA phenomenal learning environment for you to develop

Position: Do you love solving problems? Do you get excited from being challenged by different issues and environments each day? Are you looking to bring your extensive experience and great attitude to a growing company, where your ideas can have an impact? We are looking for a capable senior service desk technician to join our team, master new skills, and grow within the company. As an L2 Service Desk Technician, you will provide the first and second line of support for business users. You should be able to resolve 80-95% of incoming calls, tickets, and alerts with your team, and provide useful troubleshooting and communication before escalating for issues requiring level 3 support. Priority will be given to candidates able to work Tuesday through Saturday or Sunday through Thursday. b'/xc2/xa0' Responsibilities:  Provide Level 1 and 2 support and excellent customer service for all business users and coworkers  Respond immediately to calls, emails, messages, and tickets  Take on escalations, providing guidance and training to L1 team members  Effectively troubleshoot IT-related issues related to desktops, systems, and networks in multiple unique client environments b'/xc2/xa0'  Learn to resolve b'&'gt;80% of incoming tickets, escalating only when you lack access or canb'&'#39;t figure out how to solve the issue after researching  Document all work done, issue/project status, and time entries on tickets throughout the day  Support projects and other tasks as needed b'/xc2/xa0' Technical Experience We Look For:  3+ years of Desktop Support, preferably in a Managed Service Provider or other multi-tenant environment  Remote user support for applications and hardware (desktops and laptops, servers, networking gear)  Active Directory and Group Policies  O365 administration, migrations, and security  Outlook b'&'amp; Webmail (Exchange and O365)  Backup and data recovery technologies experience (Veeam, Rubrix, etc)  Email Filtering Software (Proofpoint)  Basic networking, TCP/IP, Layer 2 (VLAN), Routing, Switching  Windows and Mac deployment and security  Desktop Virtualization  Ticketing systems and time keeping (Autotask PSA)  Knowledge from certifications like CompTIA A+, Network+, VMWare, Microsoft, etc. b'/xc2/xa0' Traits Needed:  Professionalism  A technical mind able and eager to learn  Critical thinking skills and creative problem solving, applying solutions from previous issues to similar ones  Great organization b'&'amp; multitasking skills  Common sense  A quick wit and good sense of humor (itb'/xe2/x80/x99's not all serious)  Ability to work under pressure and be fearless on the phones b'/xc2/xa0' Notes:  This is a fully remote, full-time IT Help Desk position which will be supporting users in the UTC-8 time zone. Please only apply if you can commit to working afternoons and evenings, 2 PM - 11 PM Arg each day.  Strong English verbal and written communication are required, C1/C2 level, as you will be working with English customers and coworkers. To be considered for this role, you must apply with an English resume/CV.